Loud & Clear Avis 4

I had a fine relationship with them until my Moon 700i started blowing fuses in 2016 . 2 years after I installed my Kef Blades . Eventually it turned out 5 years later when my left hand Blade blew a replacement crossover in 8 days they knew the answer .
5 years off duff hifi but I trusted them enough to keep upgrading until I ordered room treatment by which took my spend to @ £140k
The second part of my wall installation was so bad they had to pay a local joiner to fix it
Worse Iain Dewar who did the work behind my t/t (VPI Prime) dislodged the central spindle .
After a year fighting they took it back rebuilt and serviced it ( You Tube video on their site of my t/t) .
They fitted a Fatboy arm as an apology and have treated me poorly ever since.
Don't let them ever fit room acoustics

The guys are first class in their installation , set up snd follow up if there are any issues . Brilliant team

MON 2ND FEBRUARY 2026:

I AM UPDATING THIS PERIODICALLY TO NOT LET YOU FORGET THE NASTY EXPERIENCE YOU PUT ME THROUGH, AND MY PARTNER WHO CAME WITH ME AND WITNESSED ALL OF THE COMMUNICATION BETWEEN US WHEN I HANDED MY GOODS TO YOU.

YOU AS A BUSINESS NEED A BASIC LESSON IN HOW TO TREAT ALL OF YOUR CUSTOMERS FAIRLY AND WITH RESPECT. I RE-EMPHASISE THE WORD 'ALL' HERE.

MY NEXT STEP WILL BE TO PUBLISH RIGHT HERE(AND ON GOOGLE REVIEWS) THE CONTACT YOU GUYS MADE WITH ME THROUGH FACEBOOK MESSENGER, SHOWING SCREENSHOTS DATES AND TIMES, AND THE APPALLING MANNER THAT YOU COMMUNICATED WITH ME.
I'LL SHOW YOU HOW EFFECTIVELY USED REALLY QUITE DODGY LANGUAGE, AND WERE VERGING ON THREATENING.

YOU ARE DODGY AND I AM GOING TO MAKE PEOPLE AWARE OF IT.

UPDATE 19TH SEPTEMBER 2025:

NOTE HERE THE DISTINCT LACK OF RESPONSE FROM LOUD AND CLEAR TO THIS REVIEW.

NO REBUTTAL WHATSOEVER, AND NOT EVEN ANY ACKNOWLEDGEMENT OF ANY SORT.
THIS TRULY SPEAKS VOLUMES AND JUST HOW LITTLE THEY CARE TO EVEN DEFEND IN ANYWAY THEIR EXPERIENCE WITH ME.

I’ve had to alter this review to reflect exactly what happened with Loud & Clear;

I gave them my LP12 turntable 1.2 years ago and I asked them for nothing more than to let me know what was wrong with it(if possible), and this was given that I had only just purchased it and that it was still covered by the purchase from the business I bought it through.
Instead though, L&C decided to just repair it instead without consulting me on this first.
In doing this repair though, they effectively voided any warranty I had with the company that I purchased it through, even though this was a secondhand TT. Really not very good ultimately.
Even so, I was grateful for the ‘free repair’, although I had no choice when my partner and I turned up to pick it up.

So, I was told there was no charge for the repair, but I was also given no receipt and also given no details on what was actually repaired, and still to this day I do not know because they have not told me. The TT was simply handed back to me in what I realise now was some kind of golden handshake.

1 year later I find that I owe them(so they've told me via Facebook messenger) because they did me a favour by repairing it a year ago.
So, let me reiterate here to them and for you the public to see;

I DID NOT REQUEST A REPAIR FROM YOUR BUSINESS, BUT YOU WENT AHEAD AND CARRIED ONE OUT ANYWAY!!!

Oh, I was also told not to go back to their shop recently via messenger, even though only that same day I had purchased an LP12 tonearm board from them, but that clearly wasn’t ample in their estimations of what I owed them for the repair that has never been detailed.
The reason I was told not to go back, was that I had decided to go with John their ex-turntable technician, and this was to fully service my LP12 and place a new tonearm on it. Even so, I found out that they told him not to entertain me either or to set it up for me. So, a guy entirely independent of them and their business now and doesn't know me, couldn't service my turntable because of contact they made with him.
I mean, talk about dodgy and slightly mafioso!

Not only do you play a bit dirty Loud&Clear, but you have a true brass neck telling me not to come back there. You took it upon yourselves to repair something without being asked to, and that I had clearly stated to you was still covered after my recent purchase of the item.
In short, you have taken a liberty with me and you know it, and this is whether or not this repair was carried out gratis.

I'm curious though, but in your companies' eyes, did that mean that the new goods I purchased from you on this same day, aren’t/weren’t covered under the Sale Of Goods Act/Consumer rights Act?
Were the records I bought too not good enough a gesture when you put it upon me that you had repaired the turntable instead of letting me know what the actual issue was?

SHARP PRACTICE!!!

Let me know the next time you want to spit the dummy out of the hifi pram, and then bad mouth me and effectively blacklist me from other repairers.
I’ll go to Jack at The Music Room, or to somewhere else that doesn’t play dirty or act cliquish after taking liberties with customers.

Avoid this place unless you're willing to potentially be dealing with men who can be clearly unfair, and who act like children sometimes!

PS
If anyone would like a screenshot of the communication between myself and his little business, let me know and I'll post it here. It makes for some sober reading and especially the part where I offer to pay money to them for a repair that I never asked to be carried out. The response of 'Too late' is priceless.

I have recently decided to get back into hi-fi after many years of using streaming devices only. I went into it blind and was helped immeasurably by Allan, (the owner of Loud & Clear), not only did he provide expert advice but also demonstrated products within my price range, and even although I am just starting out on my journey and did not have a huge budget, I felt he gave me a first rate experience like I was spending a million bucks. Then, when I had a problem a year later, he took in my gear back to the shop, found the fault and then brought me in to the store to hear it all before returning everything and explaining where I had gone wrong, and all with no extra charge, now that's what I call great customer after care. I cannot recommend them enough, no matter your budget, high or low, they are super helpful and have a wealth of knowledge like no other hi-fi shop I've ever encountered. I am now on the road to becoming a rookie audiophile and I know where I'll be shopping every step of the way as I progress, the choice really is... "Loud & Clear"