Lovebug Pet Food Avis 286

TrustScore 4.5 sur 5

4,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

My cats are obsessed. They absolutely adore this food, we've just moved them over from Catit Nuna insect based food which they also love (we like to give them a little variety!) and they absolute... Voir plus

Noté 5 sur 5 étoiles

I'm so pleased to have found somthing to feed my cat that doesnt contribute to the climate emergency, plastic pollution or the cruel treatment of other animals. I hope the insects are raised and kept... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Good customer service, re a delivery issue. Sadly all 4 cats will not eat it. I’ve tried gradually introducing, then finally total replacement for several days, they wouldn’t eat more than a few mo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My five-year-old cat was suffering from colitis for nine months - after multiple trips to the vet and expensive changes of diet, I finally tried LoveBug on a whim - within two weeks the cat was comple... Voir plus

À propos de l'entreprise

  1. Magasin d'alimentation animale
  2. Magasin d'articles pour animaux

Écrit par l'entreprise

Lovebug is nutritionally complete and balanced cat food that helps you love your cat and your planet at the same time. It's insect-based and cats love it.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

286 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fantastic customer service.

I had an issue with my order so I left a voicemail with the company.
First thing the next morning a lovely woman called me back. She was so nice and kind. She really went above and beyond to help me and my issue was solved above and beyond my expectations. Thank you so much!

28 mai 2022
Avis spontané
Noté 5 sur 5 étoiles

My cats are obsessed.

My cats are obsessed.

They absolutely adore this food, we've just moved them over from Catit Nuna insect based food which they also love (we like to give them a little variety!) and they absolutely wolfed down their first two(!) bowls each.

Insect based cat food is such a great way to reduce your personal environmental impact whilst still giving your babies the top quality nutrition they deserve.

10 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

The food actually smells rather nice

The food actually smells rather nice. The cats love it which is the main thing and their litters aren’t as smelly! I’m actually really shocked! I thought my cats would hate this food. I only bought it as one of my cats who is very old has developed a poultry allergy and all shop bought biscuits in the UK say “meat and animal derivatives” and for some reason the fish based food is the same and also had “turkey gravy” which is also unsuitable for her. I had a terrible time these past 4/5 months trying to sort out her allergy and wasn’t getting anywhere until I finally had enough of going to shops and went online and found love big pet food! All 4 of my cats love it! The biscuits are tiny too which is great! I will definitely be buying again.

28 février 2022
Avis spontané
Logo de Lovebug Pet Food

Réponse de Lovebug Pet Food

Hello Melissa,

Thank you so so much for such a glowing reveiw! The team and I are absolutely thrilled to hear how much you (and your cats) love our food!!

Reviews like these mean the world to us <3

Many thanks,
Kieran
Head of Customer Happiness

Noté 5 sur 5 étoiles

My cat loves this

My cat loves this. As a vegetarian, I'm really pleased to be able to stop giving my money to the meat industry.

17 janvier 2022
Avis spontané
Logo de Lovebug Pet Food

Réponse de Lovebug Pet Food

Hi Rachel,

Thanks so much for the review - so pleased to hear that your cat is a superfan! It's small changes like these which have a huge impact overall :)

Many thanks,
Kieran
Head of Customer Happiness


Noté 5 sur 5 étoiles

Harris my cat is enjoying it!

14 janvier 2022
Avis spontané
Logo de Lovebug Pet Food

Réponse de Lovebug Pet Food

Hi Emma,

Super pleased to hear Harris is still enjoying our food. Please give him a big old cuddle from team Lovebug :)

Many thanks,
Kieran
Head of Customer Happiness

Noté 5 sur 5 étoiles

Can't believe people will give this…

Can't believe people will give this food a bad review if their cat doesn't like it! My cat loves it, if he didn't, I'd feed him something else, but I wouldn't blame the food!

13 janvier 2022
Avis spontané
Logo de Lovebug Pet Food

Réponse de Lovebug Pet Food

Hi Don,

Thanks so much for the review - does this mean we can add you to the list of superfans ;)

Thanks again,
Kieran
Head of Customer Happiness

Noté 3 sur 5 étoiles

The company ethos is admirable.

The company ethos is admirable. Quick delivery too. However, I bought three bags of the cat biscuits and no matter how I tried, feeding it mixed into usual biscuits, over the course of a week, disguising it amongst other food etc, both my cats were savvy enough to pick out the usual biscuits from the mix, I tried letting them go hungry for a little while and they still would not eat this. I am very disappointed both in my two cats and the cat food. Have to say though, the magpies feast on it. Such a shame.

3 janvier 2022
Avis spontané
Logo de Lovebug Pet Food

Réponse de Lovebug Pet Food

Hi there,

Thank you so much for taking the time to leave a review, although so sorry our food didn't work out for you this time. If you drop us an email at hello@lovebugpetfood.com our team will arrange for a full refund in line with our Money Back Guarantee.

Many thanks,
Kieran
Head of Customer Happiness

Noté 1 sur 5 étoiles

Sadly I brought 2 bags of this & I’ve…

Sadly I brought 2 bags of this & I’ve got 8 cats that would not touch it & would rather stave.

2 janvier 2022
Avis spontané
Logo de Lovebug Pet Food

Réponse de Lovebug Pet Food

So sorry to hear this Gemma. Did you try and follow the transition guide with your cats? If they really aren't taking to it then please get in touch to arrange a refund hello@lovebugpetfood.com 😻

Noté 5 sur 5 étoiles

Winston loves it!

My boy Winston is a biscuit kind of guy, I gave up buying wet food as he always seemed to eat a bit and then leave it. He took to Lovebug straight away and I barely had to mix it with his old food!

13 décembre 2021
Avis spontané
Logo de Lovebug Pet Food

Réponse de Lovebug Pet Food

That's great to hear Alan. Go Winston! 😻🎉💛🐛

Noté 5 sur 5 étoiles

Give it a go!

Swift, helpful response from Lovebug website as I wondered how my very fussy (and spoilt) 9year old Birman would respond to this food.
Currently there is only one brand of Cat food pouches which she will eat, which have been increasingly hard for me to obtain.
For several years now she has refused dry food, but from the moment I opened the Lovebug packet, she has shown interest!
We have been following guidance to introduce this new diet gradually (handy, because I have several months of her elusive favourite stockpiled!), she seems to tolerate a mixture of both very well.
In addition, she has regained weight loss from a recent illness and shows a renewed interest in mealtimes. Between meals she appears more contented. All good so far!
Lovebug is a clean and convenient cat-food diet, which is an added bonus.
We look forward to the time when we will be feeding Lovebug exclusively to our pet.
I won't say about reducing our carbon footprint, as you will know all about that, or you wouldn't be thinking about Lovebug.
But if hesitant, I would say give it a go!

8 décembre 2021
Avis spontané
Logo de Lovebug Pet Food

Réponse de Lovebug Pet Food

What great feedback! Thanks so much for the review, we're so delighted to hear you are happy and healthier! 😻

Noté 5 sur 5 étoiles

A new favourite!

Our cat absolutely loves this food! She definitely gobbles it up much more than other foods we have tried and sniffs around the new box of food when it gets delivered! Nice to have a sustainable product delivered to the door as well. I’d definitely recommend trying this out!

8 décembre 2021
Avis spontané
Logo de Lovebug Pet Food

Réponse de Lovebug Pet Food

Thanks so much for the great review Jen. 😻 🌍 💛 🐛

Noté 5 sur 5 étoiles

Happy little insect eater!

Having watched our cat hunt and eat flies and spiders we were pretty convinced that we should give Lovebug a go! It's not as if she would eat much chicken or tuna if she had to hunt for herself in the wild. The parcel arrived and she was sniffing the package before we'd even opened it! Needless to say she is a very happy customer and we've just put in our 2nd bulk order so we don't run out - Thanks Team Lovebug!

1 décembre 2021
Avis spontané
Logo de Lovebug Pet Food

Réponse de Lovebug Pet Food

Wow Lucy what a great review, so happy to hear that Lovebug has been a huge hit in your household! 😻 💛 🐛 🎉

Noté 5 sur 5 étoiles

Great idea, happy cat

Thought I would give this eco-friendly cat food a try as it seemed like an excellent idea for the planet and my cat seems to enjoy it very much. He is not a fussy eater and has a mixture of wet and dry food so will definitely buy again. Every little helps and it’s been a bit of a challenge with cats.

1 décembre 2021
Avis spontané
Logo de Lovebug Pet Food

Réponse de Lovebug Pet Food

Thanks for the lovely review Theresa! 😻 💛 🐛 🌍

Noté 5 sur 5 étoiles

LOVING Lovebug!

I have two very fussy cats (one is Siamese and the other is an ex-feral), so I was expecting to have to persuade them to get into Lovebug (although my Siamese does love eating flying eats :) ). Also, since they're so different, I wasn't expecting to have success with both, perhaps one or the other. I was pleasantly surprised when both my furbabies scoffed the food immediately and without hesitation! What a win! I'm very happy with this product and it's delivery and I thought the informative card was a nice touch.

1 décembre 2021
Avis spontané
Logo de Lovebug Pet Food

Réponse de Lovebug Pet Food

Wonderful news Genevieve, our cats never cease to surprise us!! 😻

Noté 4 sur 5 étoiles

My 2 fussy cats love this

My 2 fussy cats love this! I was skeptical at first but and wondered if they would eat it but they can't get enough of it now !

1 décembre 2021
Avis spontané
Logo de Lovebug Pet Food

Réponse de Lovebug Pet Food

Great news Jeannette, we love winning over fussy cats! 😻

Noté 5 sur 5 étoiles

My cats are happy with this planet friendly food.

With the planet in crisis, we all need to step up a bit and that includes our spoiled kitties. I didn't know that farming bugs take up 80% less land than beef so decided to give Lovebug a try.

My cats are fussy so-and-so's and very good at giving me a 'pained' look when the food isn't to their liking. But after a suspicious sniff, they both dug in and now I feed them Lovebug exclusively along with the odd can of tuna. Obviously, my cats couldn't give a stuff about the environment but I'm really pleased with the food, the service and the fact the packaging is planet-friendly.

30 novembre 2021
Avis spontané
Logo de Lovebug Pet Food

Réponse de Lovebug Pet Food

Wonderful feedback Jane, thanks for supporting Lovebug and the planet! 😻 🌍

Noté 5 sur 5 étoiles

Good product, not packed in plastic and cat likes it!

Food arrived very promptly and packed in a sturdy paper type bag so no plastic waste which I liked. I don't think our cat, kip was too bothered though.
I took the advice to gradually supplement his current dry food with lovebug and he seems as happy to eat it as anything we've given him before. And happier than with some of the cheaper dry food we've tried. It looks just the same and doesn't look like bugs as I feared it might.
I would recommend this product and am about to order more. Happy cat, happy owner!

30 novembre 2021
Avis spontané
Logo de Lovebug Pet Food

Réponse de Lovebug Pet Food

Thanks so much for the review, very pleased to hear we have another happy customer 😻💛🐛

Noté 5 sur 5 étoiles

Instant karma

I tried this company as I have a rescue kitten that really is fussy about food, really fussy! She likes only felix goody bag and milk and shuns practically everything else. I gave lovebug a try and she took to it straight away and even though it's only been a short time I can notice a positive difference in her. Excellent product! As for service again excellent very prompt and well packaged. My thanks to them I have a happier kitty.

28 novembre 2021
Avis spontané
Logo de Lovebug Pet Food

Réponse de Lovebug Pet Food

That's great Christopher! 🎉 💛 🐛 So pleased for you and your little rescue kitten 😻

Noté 2 sur 5 étoiles

The service was good but my cats will…

The service was good but my cats will not eat this at all so a complete waste

25 novembre 2021
Logo de Lovebug Pet Food

Réponse de Lovebug Pet Food

Sorry to hear this Judith, have you tried mixing it in with their old food, as that can help with the transition? 😿 If you really can't persuade them, then please get in touch as we are offering a money back guarantee hello@lovebugpetfood.com 😻

Noté 1 sur 5 étoiles

Waste of money

Waste of money, rejected by my cat and my daughters too

24 novembre 2021
Logo de Lovebug Pet Food

Réponse de Lovebug Pet Food

🙀 oh dear, sounds like Lovebug! wasn't a big hit in your family. Please get in touch as we are offering a money back guarantee hello@lovebugpetfood.com 😻

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus