Didn’t think flea and worming a kitten would be fun, but VetBox have created a service that feels like a treat. Well presented and comprehensive - worm tablet and flea pipette arrive with kitty snacks... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I use VetBox for my dog Luna’s monthly flea and worm treatment and it’s been brilliant. Takes all the hassle out of remembering everything as it just arrives when it should. Delivery has always bee... Voir plus
L'entreprise a répondu
Such a fantastic company! The monthly flea treatment arrives like clockwork and always includes a small treat for my cat, which he absolutely loves — it’s such a lovely added touch. The worming medi... Voir plus
L'entreprise a répondu
Good customer service, first time ordering and spoke to friendly lady to explain my cats would not take tablet form wormer, she was super helpful. Delivery came quickly. Cats wolfed down the wormer di... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
VetBox makes it simpler and cheaper to care for your pet. Our vets choose the correct flea, tick and worm treatments for your pet that arrive automatically every month. Starting from £7.65* a month for full cover. No hidden add-ons. Inclusive healthy treat every month. Free 24/7 vet support. *based on a multi-pet subscription
Coordonnées de contact
Unit 1B 1-10 Summers Street, EC1R 5BD, London, Royaume-Uni
- 020 394 73416
- support@vetbox.com
- vetbox.com
4,4
Excellent
2 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Nevet recieved productnever.even tho our dog…
Nevet recieved product.even tho our dog was waiting.
2 avril 2026
Réponse : VetBox
Hi Stephen,
We’re really sorry to hear that your box didn’t arrive.
Having reviewed your correspondence with our support team, it appears that your order was unfortunately lost in transit. As soon as this was identified, we could have arranged a replacement for you; however, you preferred a refund, which was processed straight away.
We completely understand how frustrating this situation is and sincerely apologise for the inconvenience caused.
Kind Regards,
Team VetBox
Makes a chore into a treat!
Didn’t think flea and worming a kitten would be fun, but VetBox have created a service that feels like a treat. Well presented and comprehensive - worm tablet and flea pipette arrive with kitty snacks she adores. Kids love what should be a right chore!
2 avril 2026
Réponse : VetBox
Hi Shona,
Thank you so much for your wonderful review!
We’re delighted to hear that VetBox has helped turn flea and worming into a more enjoyable experience for both Clara and your family. It’s great to know the treats are a hit and that even the kids are getting involved!
We really appreciate your kind words and support.
Kind Regards,
Team VetBox
Réponse : VetBox
Hi Jasmine,
We're so happy you had such a fantastic experience! It's great to hear the delivery and processes were easy for you.
Thanks for taking the time to leave your positive feedback.
Kind Regards,
Team VetBox
Réponse : VetBox
Hi Deborah,
We appreciate your positive feedback and are glad our service was easy to use.
Thank you for taking the time to share your experience with us.
Kind Regards,
Team VetBox
Everything inside box
Everything inside box.
Cat loves the treats.
Slow delivery, could have been due to the Easter period.
4 avril 2026
Réponse : VetBox
Hi Abi,
Thank you so much for your review. We’re really glad to hear that everything arrived safely and that Salem is enjoying the treats.
We appreciate your patience with the delivery. There were some delays around the Easter period, which may have affected your order, but we’re pleased it still reached you.
If you ever need anything or have any questions about your subscription, we’re always here to help.
Kind Regards,
Team VetBox
Thank you so much speedy delivery great…
Thank you so much speedy delivery great price & Nice Gift Lexi loves them fantastic service xx
5 avril 2026
Réponse : VetBox
Hi Alison,
Thank you so much for your kind feedback! We’re really glad to hear your order arrived quickly and that you were happy with the price and little gift. It’s wonderful to know that Lexi loves her treats.
If there’s ever anything else you need, we’re always here to help.
Kind Regards,
Team VetBox
Order
I think it is amazing service and so easy to order ,and a very nice touch with a treat, in the box .
6 avril 2026
Réponse : VetBox
Hi Irenka,
Thank you so much for your lovely review! We’re really glad to hear you find our service easy to use, and it’s great to know the little treat in the box was a nice surprise for Bear.
If you ever need anything or have any questions, we’re always here to help.
Kind Regards,
Team VetBox
Réponse : VetBox
Hi Emma,
We're happy to hear that you are having a good experience and that the product is working well! We appreciate your positive feedback.
Kind Regards,
Team VetBox
Very good with fast delivery
Very good with fast delivery, informative emails and good value overall.
4 avril 2026
Réponse : VetBox
Hi Frank,
Thank you so much for taking the time to leave this review. We’re really glad to hear you’ve been happy with the fast delivery, clear and informative emails, and the overall value of your subscription.
It means a lot to us to know our service is working well for you.
Kind Regards,
Team VetBox
Teddy's vet box arrived today
Teddy's vet box arrived today, step by step instructions easy to follow. I am sure it would of been here sooner but the post isn't great. Teddy loves his treats. Big thank you Cheryl Canavan
2 avril 2026
Réponse : VetBox
Hi Cheryl,
Thank you so much for your lovely review! We’re really glad to hear Teddy’s box arrived safely and that the step‑by‑step instructions were easy to follow. Postal delays can definitely happen, so we appreciate your patience.
It’s wonderful to hear that Teddy enjoyed his treats! If you ever need anything, we’re always here to help.
Kind Regards,
Team VetBox
Réponse : VetBox
Hi Donna,
I’m really sorry to hear you haven’t received your order. I’ve checked this on our side and it is currently showing as delivered, so we’ll be in touch with you directly to help resolve this and make sure you get what you’re waiting for.
We appreciate your patience.
Kind Regards,
Team VetBox
1st delivery all good .Good customer service
Good customer service, first time ordering and spoke to friendly lady to explain my cats would not take tablet form wormer, she was super helpful. Delivery came quickly. Cats wolfed down the wormer disguised in a lick lick 😻
1 avril 2026
Réponse : VetBox
Hi Karen,
We're happy to hear that you had a positive first-time experience!
We're so glad the team member you spoke to was helpful in finding a solution for Wilma and Tommy, and that the delivery was quick.
Thank you for your kind feedback!
Kind Regards,
Team VetBox
Always arrives on time.
Always arrives on time.
The little treats always included are great.
Very convenient & reliable service.
2 avril 2026
Réponse : VetBox
Hi Linda,
Thank you for taking the time to leave us a review.
We're so happy to hear that our service is convenient and reliable for you. It's great to know you appreciate our on-time deliveries and the treats we include!
Kind Regards,
Team VetBox
Réponse : VetBox
Hi Carol,
We're happy to hear that our service was easy and convenient for you!
Thank you for sharing your positive experience with us.
Kind Regards,
Team VetBox
Excellent service and a lovely extra touch
I use VetBox for my dog Luna’s monthly flea and worm treatment and it’s been brilliant. Takes all the hassle out of remembering everything as it just arrives when it should.
Delivery has always been on time, and the one time it didn’t arrive, customer service were great and sorted it quickly with no fuss.
They also include a free bag of treats in every box, which is a nice touch — Luna loves them!
Really reliable service and makes life easier. Would definitely recommend.
6 mars 2026
Réponse : VetBox
Hi Louise,
We're happy to hear that VetBox has been so helpful for Luna's flea and worm treatment!
It's great to know our service is reliable and makes life easier for you. We appreciate your recommendation and are so glad Luna enjoys the treats!
Thank you for taking the time to leave us a review.
Kind regards,
Team VetBox
Réponse : VetBox
Hi Samantha,
Thank you for taking the time to leave us a review. We are so glad to hear that you are enjoying your experience with us.
Please don't hesitate to reach out to us if you have any questions going forward.
Kind Regards,
Team VetBox
Réponse : VetBox
Hi Jean,
Thank you for your feedback, we are so pleased to hear that you are happy with your subscription for Thorn.
We really appreciate you taking the time to leave us a review.
Kind Regards,
Team VetBox
Réponse : VetBox
Hi Lynn,
We're happy to hear that you received great service with timely and correctly packaged items for Charm.
Thank you for your positive feedback!
Kind regards,
Team VetBox
Réponse : VetBox
Hi Dorothee,
We're happy to hear that you received great service and we hope Hattie enjoyed her treat too!
Thank you for your positive feedback and the recommendation is greatly appreciated.
Kind regards,
Team VetBox
Fast delivery and finally something…
Fast delivery and finally something that has worked
23 mars 2026
Réponse : VetBox
Hi Charlotte,
We're so happy to hear our fast delivery met your expectations and that you've finally found a product that works for you and Pumpkin!
Thanks for making time to leave us a review.
Kind regards,
Team VetBox
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.