LUAH Jewelry Avis 81

Brought a product almost a year ago, way past warranty, got some wear and tear and try to get it fix.
Hence reached out to customer service through WhatsApp. Although they do not provide repair service, they still patiently respond to my enquiry and provide alternative solution to me.
Much appreciated!

The customer service responsed quickly and took my concern into consideration.
Sales team were professional and polite. Exceptional shopping experience with LUAH.

I recently had an issue with a damaged pair of earrings from Luah, but I was extremely impressed by their outstanding customer service and service recovery. The team was responsive, understanding, and resolved the matter quickly and professionally, making me feel valued as a customer throughout the process. Their commitment to customer satisfaction and willingness to go the extra mile turned what could have been a negative experience into a positive one. Thanks to their excellent support, I will happily purchase from Luah again and highly recommend them to others.

Excellent customer services, prompt reply and action, love this brand definitely! wanna praise Sarah for her help in ordering a ring online.

Products in good quality and nice service~

Bought this beads necklace as a treat for myself and I couldn't be happier. The detail on the beads is stunning and the length is perfect. It’s rare to find something that looks this much better than the listing!

I’ve just received both my stud earrings today and I’m so happy with the superior quality. Would highly recommend it. Sarah was most responsive and accommodating.

Ed

Overall shopping experience. Website is one of the best. I love the detailed description, photos and suggestions on how to wear each product. Makes it easy to decide which products to buy.

Products are beautiful. I love the clean design and how most products come in gold and silver. Both gold and silver products are shiny.

Customer service is excellent. Orders are processed very quickly. Delivery to Singapore is so fast. I get the products 4-6 days after I submit the order. For 1 order, Customer Service reached out to me to ensure that they understood my order correctly. I appreciate the effort.

Well done Luah.

I’m loved with my first LUAH purchase! I’ve already got a second order on the way—can’t wait for it to arrive.

The staffs are friendly and responsive too.

Stylish, durable, affortable

good service

If you’re hesitating because the price point seems higher than your usual dropship stainless steel brands…

Just bite the bullet and do it. Indeed there’s a premium compared to other brands, but you’re paying for better quality, construction, and design. I’ve bought from so many other jewellery brands, including from luxury houses, and Luah is pretty much a stand-out for me. The quality of their links and clasps feel solid and secure (no gaps in their links for example), and their designs - while deceivingly simple - are modular and therefore incredibly versatile (eg the floret agate charms I bought goes with most of their chains, bracelets, and even hoops!).

Also - their super speedy and communicative and warm customer service. Met some of the team at a pop-up, and these guys are really passionate in what they do and what their brand stands for. Stop buying from faceless, soulless dropshipping companies and consider supporting this brand instead! Their pieces now sit alongside my higher-end precious metal pieces, and i reach out for them when i have particularly active days at the gym or travelling, and don’t want to fuss too much about having to baby my jewelry, or get scared that a four-figure item would get misplaced or stolen. Just to quote what one of the Luah girls said at the pop-up - you don’t need so many pieces of jewellery, you just need a few solid ones that you can wear all the time and never take off.

I hope this brand continues to stand firm to their commitment to quality, sustainability and good design!

店員好有禮貌 非常友善～I've visited the store a few times to grab gifts for my friend and myself. Different staff but all kind and helpful. I had wonderful experience at Hysan Place store, really appreciated their assistance. I'm really happy to have visited them and try on, I bought more than I planned to. Would definitely purchase again, can't wait for new designs!

Love the product!
Eexcellent customer service !

It was my first time purchasing from Luah and probably not the last! I ordered 3 rings and one of them was delivered wrongly but this was promptly rectified by their staff who offered options and at the same time quickly despatched the correct ring to me. Delivery was quick for both packages and so happy I got to wear them in time for my birthday :)

Been wearing the rings for the past week for my runs and even at home, washing my hands with water and soap and so far, the gold is holding up really well. Great value for money espc when bought during the sales and will definitely recommend to others looking for trendy and durable jewelry.

Staff are all super nice.
And my shopping experience was awesome(Both online and in store)! Products are in great quality as well.
Customer service is excellent!!

The perfect gift for my wife and a new favourite piece that she hasn't stopped wearing. Beautifully packaged and a personal email received to let me know about the shipping as well which was a nice touch.

I really like their products and what they stand for. But it would be great if they offer move sizes like quarter size or a half size.

I ordered the sapphire choker, which arrived on the next day after I ordered it.
Love the design and have put it on ever since.
I’m thinking to collect all colors!

Exactly as described—I’ve had it for about a year now and it still look like new. Ive worn it during workouts and the shower and it hasn’t faded at all. The price is also very reasonable for the quality you get.