Lucent Globe  Avis 480

Upon arrival the dishwashing booster had exploded all through the box of goods. It was terrible to clean up. Then after one day the multipurpose bottle just stopped working. Thus far I would not recommend this product. Love the concept and the concept is clearly getting them sales but the products are less than desirable. Save your money

I ordered the bundle to try - they were okay but sadly didn't clean as well as I wanted it to. No bother, worth a try, used all the products up. A few months later I get a $150 charge on my card - no warning email, no verification check, seems I was locked in a subscription and didn't realize. I emailed immediately saying I didn't realize I was subscribed and I don't want to waste the products so can they cancel the order? They said no. I said well I don't to spend another 3 months using up products so can I return the package? They said I had to pay return shipping and won't get a refund on the original shipping. Annoying but fine, whatever. The second I got the parcel, I gave it right back to Auspost, paid the stupid $15 shipping and never opened the package. That was 22nd Dec - now it is 30th Jan, over a month later. A month without $150 in the bank during the most expensive time of the year i'll add. I get an email today saying they received the return but "two of the boxes were returned damaged, therefore we had to deduct their price from your return credit".
Well I didn't even open the package, who is to say they weren't damaged when the package got to me? That's what I replied and they said "that any damaged products fall on the responsibility of the customer... if you have an image of how you received or returned the order back to us, this would help". Why would I have taken a photo? I didn't expect to feel scammed. I was already annoyed I had to pay $15 for the shipping. Well I replied in a nice manner expressing my annoyance and no I didn't take a photo but it was in the original packaging unopened. This is what I get "we can only review returns as received unless you have photos showing the package condition before shipping. Please share any if available.". So nice signoff this time. So that's it? I get a $150 charge that I didn't authorise and all of a sudden a damaged parcel is my fault and I'm out of pocket.
I liked this company, it seemed real and had a true mission. But once again, I feel like i'm getting scammed by a company.
I feel like the products are still worth a try if you're curious - just didn't give me that sparkley, clean feeling I like. If i'm putting the effort in, I want a nice smell, I was everything shiny. So if you're going to order, by god, triple check you didn't subscribe because they will make sure you don't it back.
Just a reminder that a company with a mission is still a company....

Immediately turned off of this company and product after I purchased one set of dishwasher and laundry sheets, as I wanted to try them and was deceptively signed up to a recurring subscription.

Any company that does not have recurring subscription as an explicit opt in is functioning on a deceptive business model.

I would also be skeptical of how 'eco friendly' the products are without a life cycle assessment for energy costs being shown on the website.

Doesn't clean. Its like a water wash. I used 3 sheets the next round and clothes still came back with marks on them. Bummer because I like the idea being environmentally friendly day, but they are extremely exaggerating how good their product is. It's not good and they should get back to the drawing board but they are obviously spending all their dollars on marketing.

SUBSCRIPTION SCAM

I appreciate the sustainable ethos this business presents. In my experience, their dishwashing sheets work very well—more effectively than their laundry sheets—but that’s beside the point here.

The issue is that the website nudges customers into a subscription in a way that isn’t clear.

I realised this after placing my first order, when I was unexpectedly charged and sent another package a few months later. That’s when I discovered I had been enrolled in a subscription.

I never had an account with them in the first place and Voilá I magically have an account now !

After following up (as I didn’t receive a prompt response), I was told that $9 would be deducted from my refund for dispatch costs. I also wasn’t provided with a return shipping label, meaning I had to pay an additional $15 out of pocket to send the item back.

Given their high-energy, high-volume marketing presence, this experience has made me question whether the brand’s sustainability messaging is genuine, or whether it leans more toward greenwashing driven by profit.

The excessive suds from the dishwasher sheets caused the dishwasher to leak as the machine could not be drained. Because of this my kitchen floor boards have lifted and now need replacing.
I have had a technician come out and confirm it is the dishwasher sheets causing my dishwasher to leak.

Dishwashing sheets are fabulous for saving me a slimy mess in the cupboard, too much or not enough used for the wash size, and amazing for camping too where storage is priority. Thank you

I really had high hopes that the dishwasher sheets would work, based on the Lucent Company blurb (great cleaning, no harsh chemicals, no plastics, easy storage etc).

I bought one pack and tried a sheet, which seemed to clean and rinse fine. So I bought five more packets from Woolworths when they were half price. I already had a ton of my favourite tablet brand, Fairy, so I continued to use the Fairy tablets up till they were gone and then started to use the Lucent sheets full time.

However, after a couple of washes, I noticed many brown streaks occurring on my cups and saucers, in fact anything that had made contact with tea or coffee such as teaspoons. These streaks are very hard to get off, necessitating hand washing, which kind of defeats the purpose of having a dishwasher.

In addition, our griller and pots were left with bits of meat and other residue on them using these sheets, which required laborious hand washing also.

I also noticed a lot of suds laying on the bottom of the dishwasher after each wash, which has never occurred when using Fairy or Finish tablets. This in itself is a big problem as the dishwasher can't drain properly and eventually would cause pump failure due to running dry.

There is a risk to the hygiene and cleanliness of dishwashers using these sheets as well, not to mention leaking and seal damage as reported by other reviewers on here.

I am using a high quality Fisher and Paykel dishwasher and have NEVER had any of these problems before while using Fairy or Finish tablets as all dishes and glasses were left gleaming and squeaky clean while pots and pans were scrubbed spotless even better than hand washing and no suds to be seen at the end of the wash cycles.

Unfortunately the Lucent dishwasher sheets don't even come close to the results obtained with Fairy or Finish tablets.

I've tried many dishwasher detergents over the years but this is the first one where the dishes come out dirtier than when they went in. You can try all the different methods of loading the dishwasher, cleaning the dishes before putting them in the machine, different cycles till you're blue in the face. You'll still finish with the same slimy and baked on residue and brown streaks all over your dishes and cups.

I've seen a few reviews where they say Fisher and Paykel have decreed that these sheets NOT be used in their dishwashers due to the damage they cause and that the sheet packets carry a warning not to be used in Fisher and Paykel appliances. Fisher and Paykel may indeed have warned their customers not to use the sheets, however there is nothing on the sheet packaging that reflects this. All it says on the pack is that they are compatible with ALL dishwashers.

I would highly discourage the use of these sheets in ANY dishwasher, not only due to their ineffectiveness at cleaning but the probable expensive damage they may cause to your machine's seals and pump.

In order to get rid of them I tried chucking a couple in a toilet pan to soak and see if they could remove dirty stains from there but alas, no dice, just as useless as dish washing.

Take no notice of the plethora of five star reviews on this and other review sites. They are obviously submitted by bots or AI. No-one who has actually used these sheets could possibly be satisfied with their non-performance and these Chinese made sheets really should be withdrawn from sale.

So now I'm stuck with five and a bit packs of these useless rubbish Lucent Globe dishwasher sheets.

Oh well, live and learn and back to Fairy!

Cancelled subscription and continuous order but still received the next order. Have sent an email hoping for a reply acknowledging cancelation.

The laundry sheets don't work in a top loader washing machine to much water nowhere near soapy enough to clean anything maybe works better in front loader that uses a lot less water in cycles i would not recommend these sheets for a top loader machine

Not a good customer service. I ordered product a week ago and haven't received it yet. I wrote an email and called to number provided on order, but no updates at all. I ask for a refund and no response has been made.
Really bad customer service

Even after 2 times running the dishwasher dishes were still not properly clean. They were small bowls we served ice cream in them.

After a colossal stuff up with an order in October which they failed to acknowledge, but of course drew payment for, this company has now taken funds from my account without my authorisation. I did not purchase a recurring delivery but they seem to have assigned this to my account anyway. Their only means of contact is via email which takes them days/weeks to respond and resolve issues. In an attempt to view my historical orders, I tried to log in using my email but my email address isn’t registered and there is no option to register for an account on their website. They’ve set their website up to make it impossible to self-manage and monitor any recurring orders or track orders. The customer is left at the mercy of this organisation. There is no transparency which results in a lack of trust and failure to provide a pleasant experience for the customer.

Subscription scam
I ordered a one off starter pack to try everything, but I got charged the lesser subscription price , and they took my money and sent me another starter pack without my knowledge.
I didn’t even have an account I couldn’t log on to the website to check or unsubscribe ,I contacted them through facebook messenger and they said my email address had one number different yet I got delivery notifications, I got lied to , they said I could return it at my cost and it’s up to them if I get some of my money back or store credit

SUBSCRIPTION TRAP

I tried Lucent Globe products, worked ok, nice products actually.

BUT their selling approach is a SUBSCRIPTION TRAP and they do nothing to stop unwanted orders - even when they hadn't packed it. "It seems you may have inadvertently selected our 'Subscribe & Save' option at initial checkout" - they know exactly what they are doing!

SUBSCRIPTION TRAP

I was not aware of the subscription arrangement. Sneaky. Dishonest.

I'm sure they have their bases covered, I bet there was wording somewhere, just not obvious and clear. Sure, you will win, it was "my fault" but now I'll never buy again now.

In my 'Chat' the host very politely assured me there was clear signage saying it was a subscription. Maybe there was, maybe its a SUBSCRIPTION TRAP and I've been caught.

I have left honest review before, for their dishwashing sheets. Back then it was just one box I bought. Today am adding a new one after further purchasing 3 boxes. Still disappointed and always having apprehension with the result whenever the door of my dishwasher finishes its load. Reason why I re-purchased is I feel that the dishes don't come out with a slimy layer and I hope i am not just imagining things. However having said that, apprehension that the wash doesn't come out perfectly clean is always existing and that itself is a bad thing. I have cleaned filter. I have cleaned my dishwasher faithfully every month with a top brand dishwasher cleaner. Yet, my dishes still can come out not perfectly clean after using their sheets. I use a full sheet with a full load. And I can get results like this in the photos. Yoghurt, parmesan cheese just don't wash well. And having to soak dishes after coming out of the dishwasher and scrubbing with steel wool as the food is very hard and stuck. I really hope to see more improvement with their sheets.

They lie about helping if they don’t work for you. I doubt many people actually have had them work bc they couldn’t clean light debris much less anything cascade can handle.

I was excited to use an environmental option but not at the cost of having to run my dishwasher 3x.

Don’t bother trying them their 30 day money back guarantee is fake because if you do use them they’ll try to claim they have to be unused and try and charge you for shipping

I have a lot of these products. I just love them. The customer service is great. I ordered some dishwasher booster. Unfortunately the postage arrived damaged, and I lost half the product. I contacted the help desk, just wanted to let them know to maybe check the handling of the product. Without hesitation that send me replacement. I did not expect that as it was not their fault. But it just shows they care about loyal customers.

Our hand soap bottle wasn't functioning properly so we asked the Lucent Globe guys for advice. After following their instructions and it was still a problem, they had no hesitation in sending a replacement. Fantastic customer service, so responsive and generous!

Bought the essentials bundle. Products have been amazing. Smell great. Clean well. One of the trigger nozzle handles broke after 3 uses. I contacted the team. After some brief troubleshooting, I was delivered a new spray bottle, regular check-ins and another message to see if all was well with the new bottle. The customer service was outstanding. Personalised,fast turnaround times and I'll be continuing my subscription.