luckyscent Avis 

First, this fragrance retailer is significantly overpriced for an online vendor. I am genuinely surprised that the business remains competitive given its price points, especially when compared to other reputable sites such as VENBA, Jomashop, or Maxaroma. Unfortunately, only inexperienced first-time customers are likely to purchase from this vendor without realizing the price discrepancies.

Second, after noticing that the JOVOY fragrance I purchased was nearly double the price offered on other websites, I decided to return it. The refund process, however, was unnecessarily difficult. It required multiple emails, and the company ultimately claimed that the box had been opened and the bottle used—an assertion that raised serious concerns about their trustworthiness and customer service practices.

Overall, I would strongly advise avoiding this vendor in order to protect both your money and your peace of mind.

I preordered the Melanie Martinez Crybaby perfume through luckyscent, (which for context it sold out quickly on her own website). It was dispatched within the ETA time on the website and arrived quickly considering it was sent from the USA to the UK. Packaged really well and with website discount was a lot cheaper than Melanie’s website. Thank you so much I’m so happy I finally own a bottle!!

I preordered the Crybaby Milk perfume and the order never shipped. Although I got customer support to cancel the order, I am still disappointed it never was sent out.

The samples are not even sprays, but tiny little vials which are hard to smell. Moreover they forgot to ship one of the parfume samples out of 6. After contacting them I was told that they are going to send a new one (which is going to arrive after another few weeks). No compensation at all whatsoever.

Had a great experience with luckyscent. I received 3 samples and thought one had leaked in transit so I reached out and promptly got a response from Andrea G. They mailed me a replacement no problem. It showed up again and I thought it had leaked in transit again but that's when I realized id ordered an 8 drop sample instead of a 1ml and the original had been exactly what I ordered l! Great customer service and I will continue to use them!

Prisen for frakten ble mer enn jeg forventet, men de leverte varene jeg ønsket. Mens bestillingen stod på "on hold", spurte jeg om de kunne legge til en vare, noe de gjorde uten problemer. Veldig god service + varer med kvalitet.

I love luckyscent and have been buying from them constantly for the last few months and have yet to have a bad experience. The dabbers are the only downside but i just use 3ml atomizer bottles and its so worth it for the amazing GWPs and ive only ever gotten what I requested for the complimentary samples, plus they often throw in an extra here or there too! Great company that i actually want to support! Just because of how lovely theyve been I'm willing to spend a few extra bucks here and pay for shipping bc i want to support their business for how amazing they are. So impressed and hope to continue having great experiences with them :)

On April 23rd LuckyScent.com charged my debit card against one of my order. After charging my card they did not ship my item, as of April 27th 2025. The status of my order was showing Hold due to backorder, which is not fair. When an item is not available or backorder it usually shows while placing the order. This type of attitude brings negative relationship with the customers.

I really wish I would’ve read the reviews before I bought samples from them. Tiny vials and they’re dabblers so it’s super hard to really sample the scent when you can’t spray it. They definitely don’t disclose that it’s dabblers and tiny little vials because no one would purchase

This will be my first and last purchase from this site. I sent an email regarding my order but never received a response. Don’t buy samples from this crooks! You will get a tiny vial, what a joke! Taking my business somewhere.

Kurze Frage in die Runde, warum gibt es nicht noch Minus Sterne ?

Hallo liebe Mitmenschen.
Achtung: ich kann nur WARNEN vor dieser Seite.

Ich habe im Oktober 24 schon mal ein wenig nach Geburtstags- und Weihnachts- Geschenken im Netz gestöbert, dabei bin ich auf die folgende Seite gekommen. Tamoquatop- dahinter verbirgt sich nichts gutes, was ich leider zu spät bemerkt habe. Tolle Angebote für Parfüme, wow- habe ich gedacht.
Ich habe mich angemeldet, meine Bestellung abgeschickt und sofort bezahlt. Dann habe ich eine Bestätigung per E-Mail erhalten, mit Bestellnummer, wie man das alles kennt.
Nach 7-10 Werktagen sollte das Paket bei mir ankommen.
Nach 14 Tagen war die Ware leider immer noch nicht da. Das ist bis Dato, heute - 24.12.24 immer noch so, obwohl ich bisher einiges an Schriftverkehr per Mail hatte/ noch habe. Hier kommen die sonderbaren Aussagen, von zwei verschiedenen E-Mails.( leider kann man die hier nicht bekannt geben, musste sie löschen)
Ich hätte das Paket schon gekommen?, heißt es- sie haben meine Unterschrift.

Würde ich denn nachfragen, wenn ich meine bezahlte Ware schon habe? Das ist eine Frechheit. Ich kenne die Postboten und Auslieferer, ich bekomme nicht das erste mal ein Paket.
Als ich nach dem Beweis fragte, welcher Lieferdienst es abgegeben hat- wurde mir geschrieben, dass sie sich beim Lieferanten/ Auslieferer erkundigen müssen. Das dauert ein paar Tage. Das ganze Spiel geht schon seit Wochen. Alles leere Versprechen, kann ich nur sagen.
Ich habe das noch nicht erlebt.
Nach meiner Recherche habe ich einiges gefunden und leider festgestellt, dass alles hier Fake ist. Die E- Mails sind vom Inhalt immer wieder gleich oder Ähnlich. Haben Fehler und keine Firmenkennung. Keinen Name- und ,,beste Grüße ,, -ist falsch geschrieben.
Auf meine Frage, dass Geld einfach auf mein Konto zurück zu buchen, geht man gar nicht ein.

Es fühlt sich keiner verantwortlich.

Einblick 1. E-Mail

Hallo liebe…
Wir entschuldigen uns für etwaige Unannehmlichkeiten und danken Ihnen für Ihre erfolgreiche Zahlung. Bevor Sie fortfahren, überprüfen Sie bitte noch einmal, ob die Bestellinformationen korrekt sind.
Unser engagiertes Team versendet Ihren Artikel innerhalb von 2-3 Werktagen und Sie können damit rechnen, ihn innerhalb von 7-10 Tagen nach dem Versand zu erhalten. Bitte beachten Sie, dass wir keine Stornierungen von Bestellungen akzeptieren, bevor Sie das Paket erhalten haben.

Bei Fragen oder für Hilfe wenden Sie sich bitte jederzeit über die auf unserer Website angegebene E-Mail-Adresse an unseren Kundenservice. Wir bemühen uns, alle Ihre Anliegen innerhalb von 1 bis 8 Stunden zu beantworten.

——————-

Ich hoffe das viele Mitmenschen das lesen, und nicht auf diese Masche reinfallen.

LG und frohe Festtage

I love that they have the new Creeds and De Marly perfumes on the site! Multiple orders with them never disappointed. Surprised to see the 1 star ratings because this company is great.

I've made multiple orders with them and they are amazing. They're not a discounter store but definitely worth it for frags you can't find at a large discount. The free samples they pick for me are always 100% on point. Once when I purchased a bunch of samples they sent me a wrong sample but shipped the correct one really fast with no hassle. The dabbers are fine I have no complaints about that format.

I ordered a full bottle which I believe is the legit product however, the samples I ordered were no doubt watered down. I could only smell a hint of the fragrance. I compared their samples to tester bottles in a department store and it was painfully obvious they had been watered down. I won’t be ordering from luckyscent again full bottle or otherwise. I don’t trust them.

Awful customer service especially when it comes to shipping. I paid $60 USD to ship a perfume to Sydney, Australia and it was neglected to an unacceptable degree. It took 4 days for Lucky Scents to post the perfume, and then it sat in Sydney airport for 5 days… I don’t recommend Lucky Scents at all if you live outside of the States.

The Scent Bar is a veritable oasis of calm and beauty amidst the hubbub of Hollywood..and I recently had the most boosting experience there..
Since late spring I’ve been in a time of bereavement,and I went to the Scent Bar with a dear friend who was looking after me..there,I had the privilege of meeting Susannah who treated me with great sensitivity and expertise..finding me the perfect scent..something my dear late wife would have adored..
It’s a rare and precious thing..when one finds not only a place of such nurturing tranquility,but gets to meet someone like Susannah,who is not only immensely knowledgeable in her field,but is so very intuitive to the needs of her client..
My heartfelt thanks to both the Scent Bar..and to you dear Susannah..
Gratefully,
Paul Cantelon

Placed an order a month ago and recived it today. I am in Sweden so I was expecting it, but that’s not the problem. When I got my long awaited package one of the samples I bought is missing. It’s extremely disappointing and also makes the business look unserious. Will not order from here again.

Very good.
I received all excellent.

They got me my order exactly correct with the free samples and they weren’t cheap so thank you. Got my fragrance and free samples thanks.

I've been shopping online with them for years. I've never had a problem. The shipping is a little slower sometimes, but it's still pretty good.

Customer service is outstanding. All of my emails, even the ridiculous ones, have been answered quickly. They are patient and give me good recommendations. They have even given me a few freebies and I appreciate that very much.

By no means am I a big spender or a sophisticated collector. I really appreciate how approachable and enthusiastic everyone at Luckyscent is. They have been willing to share their love for fragrances with me, and I learn quite a bit.