The dress and hat were lovely but the sizing was all wrong. I bought age 5-6 and the size would fit a 3 year old - way too small. There were no return options (even though I had paid for delivery) , s... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
The dress and hat were lovely but the sizing was all wrong. I bought age 5-6 and the size would fit a 3 year old - way too small. There were no return options (even though I had paid for delivery) , s... Voir plus
L'entreprise a répondu
Great clothes. Was a problem with lost order but eventually resolved satisfactorally hence loss of one star.
Ordered two blankets and 2 baby vests. The vests are a wonderful peacock pattern and are so vibrant and a wonderful change from baby pastels. The blankets however are even more fabulous. They are wond... Voir plus
No communication Took 3 weeks to deliver I emailed and left messages on Facebook got nothing back When my order arrived they sent the wrong size ! I ordered 0-3 they've sent 9-12 months This c... Voir plus
L'entreprise a répondu
ORGANIC AND ORIGINAL, UNIQUE AND UNISEX These are the four key points we always strive to work towards with the direction of our brand. We believe in high quality cotton garments that are made to last and can be reused as much as possible by constantly growing little people, no matter the gender. Buy well and buy less is a sustainable choice that we support by using 100% organic cotton in everything we make. It increases the life cycle of each garment, as well as encouraging pre-loved clothes to be shared and passed on in our LS Forever Bags.
Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Received my order, on time and as scheduled. Product was great and just what I expected. I'd definitely recommend Lucy & Sam.
Good quality and great designs. I'll be sad when my daughter has grown out of these clothes...
Purchased for my grandson. Got to grow a little bit more, but he looks adorable.
Will certainly be buying more items.
Thank you.
Great clothes, and really bright cool designs. Service was great, personal, and quick. I bought a baby grow as a gift, and I’m told the fabric was really soft and well made. Happy all round.
Super fast delivery and the clothes are so soft and comfy for my little boy. Love how it arrived in a non plastic bag to 👏👏
From purchasing on the website to the personal email after thanking us for our purchase we have had wonderful customer service. Products are beautiful and very good quality at affordable prices. This is our first purchase and I can't wait to buy more.
I ordered 3 pairs of leggings for a friend and she was really pleased with them. They arrived quickly and gave a 10% off voucher for further purchases as well as links to other styles of baby wear. Good to find ethical company producing organic cotton and no plastic packaging.
Speedy delivery from the company even over the Christmas period. Penguin baby sleeping bag is amazing, got it in the 6-12 month size and it’s fab! Love the second up that allows access to change baby when needed through the night without undoing the full thing.
Wonderful experience shopping with Lucy & Sam. I ordered a little gift for my niece and it arrived. Gorgeous quality fast shipping.
Really happy and would recommend and shop here again.
Thanks soo much
Beautiful dress. Very speedy delivery. Lovely eco friendly packaging.
Beautiful products quick delivery in responsible packaging. Reasonably priced
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.