The dress and hat were lovely but the sizing was all wrong. I bought age 5-6 and the size would fit a 3 year old - way too small. There were no return options (even though I had paid for delivery) , s... Voir plus
L'entreprise a répondu
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The dress and hat were lovely but the sizing was all wrong. I bought age 5-6 and the size would fit a 3 year old - way too small. There were no return options (even though I had paid for delivery) , s... Voir plus
L'entreprise a répondu
Great clothes. Was a problem with lost order but eventually resolved satisfactorally hence loss of one star.
Ordered two blankets and 2 baby vests. The vests are a wonderful peacock pattern and are so vibrant and a wonderful change from baby pastels. The blankets however are even more fabulous. They are wond... Voir plus
No communication Took 3 weeks to deliver I emailed and left messages on Facebook got nothing back When my order arrived they sent the wrong size ! I ordered 0-3 they've sent 9-12 months This c... Voir plus
L'entreprise a répondu
ORGANIC AND ORIGINAL, UNIQUE AND UNISEX These are the four key points we always strive to work towards with the direction of our brand. We believe in high quality cotton garments that are made to last and can be reused as much as possible by constantly growing little people, no matter the gender. Buy well and buy less is a sustainable choice that we support by using 100% organic cotton in everything we make. It increases the life cycle of each garment, as well as encouraging pre-loved clothes to be shared and passed on in our LS Forever Bags.
Royaume-Uni
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A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Beautiful romper suit with lovely cloth bag. Speedy delivery and friendly company!
The baby grow is beautiful. This is my second purchase from Lucy and Sam, I will definitely be buying again. Fab product, excellent service. Thanks x
Really pleased with the quality and fit of the bee romper. Beautiful designs, just wish I could get hold of the bee’s knees bottoms but they’re out of stock!
I love Lucy and Sam. Lovely quality and great sale prices. I only wish their sizes went up a little higher so I could continue buying from them.
I received a lovely email on placing my order, which probably wasn't personally written to me, but felt as though it was. The delivery came quickly, beautifully packaged and the quality of the clothes is brilliant, and colours as beautiful and vibrant as on the website - I will be ordering more!
Beautiful soft cotton - very trendy design too.
My grandchildren loved them.
Fantastic customer service.... very personal.
Great service! Accidentally added the wrong address to the delivery information and they sorted it out really quickly. Great product too!
Beautiful good quality clothing with a social conscience! Love!
Great customer service with a personal touch. After my order Sam sent me a message thanking for my purchase and told me to contact him personally if I had any issues with the item. It is small touches like this that make me glad we shopped with a small business. Oh and the items were great. The kids loved them.
5 stars all round .
Super quick delivery
Great communication
Great packaging
Lovely soft clothing
Lovely quality items as usual, quick delivery and good service. 5/5
Excellent products and excellent service with lots of wonderful personal touches
Bright & colourful clothes, fab quality. Delivered quickly and kept up to date with what was happening with my order. Will definitely buy from this site again. Thank you
The cutest little outfit ever!
Found Lucy&Sam searching the Web for UK based environmentally friendly clothes and I wasn't disappointed. Their range is super. Customer service was excellent and personal and my package arrived quickly. Will most definitely be ordering again. Thank you!
Great quality unique clothes, great sale, gret communication and came fast
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