Luff Sleep Avis 

I bought a pillow from these guys as I am trying to get rid of all polyester items and I want natural, as I have fibro and arthritis a great night's sleep to me is a must so I can function during the day without much pain, the one I bought was the bamboo honeycomb as its rated for cooling as well, unfortunately for me after about 5 days I was not getting on with it and my pain was unbearable so I decided to send it back, I had an email from the lovely Ceri, she asked about exchanging the pillow with a different one, I had a good look through them and decided on the Prestige Adjustable, I asked if there was any polyester in it and Ceri assured me there wasn't and it's dispatching tomorrow and they're collecting the other from me aswell, I honestly have never received customer service like this, Ceri was lovely and I can't thank her enough.
Thank you Ceri and Luff.

Edit so I received an email from Ceri saying in fact there was 40% polyester in the pillow, so, I decided to have a refund, unfortunately I would have to take pillow to a post office and pay to send it back, as I'm disabled getting out can be difficult for me so I've given the pillow away, £36 down, quite disappointing. So, I'm taking a star away.

Had aches every day after sleeping on mattress from another company. Was looking for a new one and discovered Luff. Sleep better now and no more aches when I wake up.

We met Laura from Luff in Costco and her friendly, caring approach drew us in! No pushy sales talk, in fact we went away to think about it and returned a few weeks later. Laura went above & beyond to make sure the fabric & colour as well as the mattress were what we wanted. Can't speak highly enough of Laura or Ceri at head office who helped with delivery logistics due to our pending house move. Haven't actually slept on the bed as we're still unpacking but mattress feels good quality.

Recently received my paradise pillows. Having had a good test on them in Costco Chester a few weeks back I already kind of knew what to expect, but they have just completed my new sleep experience. Along with my new Luff king firm mattress, the paradise pillows accompanied by the Luff bamboo silk pillow cases, it is now even more of a joy to go to bed.

Great support for my neck and back and general well being. I do a lot of exercise so really wanted to invest in my ‘recovery’ and the Luff products have not disappointed.

Laura was once again very clear and concise in her presentation and a pleasure to deal with.

Huge thank you to Laura at Luff,

We have had a horrible experience with a well known high street bed store over the past 12 months. We purchased three mattresses in total. The first was a soft which completely gave out after the 40 night guarantee. We then tried the medium the same happened again then we purchased the firm, which was horrendously uncomfortable. After months of dreading bedtime because of not sleeping well and developing back and hip issues we visited Costco, Laura was so helpful, explained all of the options available without being pushy. We were already Luff pillow users but didn’t realise Luff did mattresses. We purchased the Luff king size medium mattress. We are now three weeks in and I’ve had the most amazing sleep. My backaches and hip pains have vanished. I now look forward to bedtime, it’s nice to actually wake up feeling refreshed and rested. I would now only ever buy a Luff mattress and it’s great knowing we have that peace of mind of the 200 night sleep guarantee. Thanks again Laura and the team at Luff.

Thank you for sorting all the issues we have encountered over the last few months in a professional, friendly and helpful manner.
I am more than happy to recommend Luff as a good quality product, offering outstanding customer service.

Please pass on my comments to the Management team at Luff.

Very friendly staff and a great product too

Lauren had fantastic knowledge and enthusiasm about the mattress.

The mattress is great and we would defo recommend Luff mattresses.

Great product, Laura helped me and also canceled her tea at the hotel to put my order in on the last day, extra discount and free pillows on the current deal (don't mind if i do)

We recently purchased a Luff mattress from Costco and couldn’t be happier with the whole experience.
Delivery was prompt, right on time, and the mattress arrived very well packaged.
It came shrink-wrapped and rolled, which really surprised me, but once opened it expanded quickly and took its full shape in no time.

We went for the firm option and absolutely love it. It’s extremely comfortable, offers great support, has no roll-together, keeps its shape brilliantly, and has genuinely transformed our sleep.

We also bought the Luff Bamboo Honeycomb pillows, and they’re fantastic. They’re incredibly comfortable and we really like that they have both a cool side and a warm side — perfect for switching through the night depending on how you feel.

Overall, outstanding quality and great value. We’re sleeping better than ever! Highly recommended.

Laura recommended the honeycomb pillow and it’s one of the best purchases I’ve made!
It’s perfect for night sweats and it feels so lush. Also the silk pillowcases are a must if you’re buying a good quality pillow.
Laura really knows the products and she has fantastic customer service.

The sales lady, Laura, took her time telling us and advising what she thought was best for our needs.
I am very fussy about the pillows I use due to comfort issues, but I am pleased to report we bought two fabulous honecomb pillows.
They are surperb.
Really very very good.
They dont go flat but keep their comfortable shape.

We were due this week to revisit Laura, in store, to place an order for a mattress, but a personal injury has prevented us from doing so.

I bought a pillow last year, and I've had really good night's sleep ever since. I'm a side sleeper, and normal pillows made me wake up with a stiff neck every morning. I also purchased the pillow cases. The cases are soft, cool, helping to give a good nights sleep. My hair seems so much softer and silkier than it usually was. I've just purchased another pair of the pillowcases. Thank you Luff.

Truly amazing company with incredibly efficient and friendly 'bend over backwards to help' customer service. Ceri thank you for all your help every step of the way: from inquiring about the mattress, to payment and ordering and to updates about its being made and arrival. I cannot recommend Luff/ Luffsleep highly enough. With their money back satisfaction guarantee you cannot lose out too, so that gives confidence to order.

We actually didn’t end up keeping the mattress from Luff, we couldn’t find the right one for us. However, we have found the customer service to be excellent! Extremely helpful on the phone, spoke to a human in England. Kerry was fantastic! The delivery team were great, quick and kept us informed of delivery dates and times.
When we did need a refund (bought through Costco) Luff were happy to help and quickly refunded with no fuss. Thank you Luff

The best bedsheets, duvet covers, and pillowcases I have EVER used. I bought my first set 4 years ago and whenever laundry day came I dreaded using any other bedsheets because honestly nothing comes close to how soft and cool the sheets feel. So of course we bought our second and third set to alternate!

I highly recommend Luff. Top quality and so comfortable. I’ll never buy anything else!

Excellent pillows and silk bedding just a lovely feel helps me snooze , some neals yard pillow spray and off
What a lovely thing .
And eco too so I feel even better
These guys get it

Bought a king size duvet set. Extra pillowcases and a fitted sheet. Best we’ve ever had. Then I ordered online via Costco a set in light gray. Again fantastic but I couldn’t find a matching fitted sheet.
Had a woman, Kerry, phone me from Luff just to see how I was liking them. Told her about the fitted sheet. She’s going to source one for me.
That’s a company that does care. Well done.

I’ve been a loyal Luff customer since 2022 after discovering them at Costco. I bought fitted sheets and duvet sets for the whole family. I wash them every two weeks and they still look and feel new. I run warm at night and these are the only sheets that keep me cool while staying incredibly soft. My nephew struggles with severe eczema, is quite sensitive to certain materials, and also runs warm at night—these are the only sheets that keep him comfortable and cool.

Excellent Quality & Comfort – Truly Impressed!

I purchased the Luff mattress from Costco in mid-March, and I’ve been thoroughly impressed ever since. The quality is outstanding — it’s incredibly comfortable, supportive, and has made a noticeable difference in my sleep. From unboxing to settling in, the whole experience was smooth and hassle-free.

I also want to highlight how responsive and professional the support team has been. Even when I reached out about a recent price change, they were courteous and helpful. It’s rare to find such great customer care these days.

Overall, I’m really happy with both the product and the company behind it. Highly recommend to anyone looking for a premium mattress at a fair price!