Purchased a custom made coffee table. We received it and could not be happier. They built it just the way we wanted it. Shipping was great and the table was packed well with no damage.
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We were looking for vinyl flooring planks to replace part of a floor that had backed up sewer damage. However, what we needed had been discontinued. Fortunately, we were able to find them at Lumber... Voir plus
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Excellent customer service, great price getting anything you need! Orders big or small, they will help you in every single step. We had a flood during j stallion and they quickly helped us get a repla... Voir plus
Our project involved 3,000+ square feet of flooring for a new home. Erykah and the Lumberjack team worked really hard to provide great customer service. They were flexible with delivery date... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de bois et de laminés
- aussi dans
- Magasin de design et de décor intérieur
- Magasin de revêtements de sol
Écrit par l'entreprise
Lumberjack Direct is a distributor of select brand hardwood plank flooring. Our company is the product of a deeply held belief that hardwood can be both premium and affordable. Our products include hardwood flooring ideal for the commercial and residential markets. Our hardwood is made from sustainable woods sourced from locations across the world, our brands boast beauty that only time and nature can provide. Get the best hardwood brands right to your door with Lumberjack Direct. While our hearts are set on hardwood, we understand that there are other compatible options in the industry which is why we do our best to accommodate needs for LVP flooring with inventory from leading manufacturers. Armed with 50 years of experience in the hardwood industry combined, we brought Lumberjack Direct to life in 2016. Our deep belief in protecting the environment has driven us to incorporate pivotal technology into sustainability and revolutionizing the way flooring is enjoyed.
Coordonnées de contact
5731 Palmer Way, 92010, Carlsbad, Etats-Unis
- (720) 605-4091
- info@lumberjackdirect.com
- lumberjackdirect.com
4,8
Excellent
345 avis
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We live in a 150 year old home in…
We live in a 150 year old home in Buchanan MI. They were able to bring the original flooring back to life. They look amazing! We would definitely recommend them to anyone. They were professional and did everything they said they would. The staff was very nice and talked to us about the entire process. They made the entire process easy and enjoyable to work with. Definitely recommend.
Rick Buchanan MI.
7 novembre 2022
Avis spontané
Lumberjack Direct was fabulous to work…
Lumberjack Direct was fabulous to work with and the turn around time on our order was outstanding! They were so easy to order through! They have a huge selection to pick from. I would highly recommend them to anyone!
21 octobre 2022
Avis spontané
These guys were on top of my inquiry…
These guys were on top of my inquiry and stayed on it until the order was complete. Amazing customer service
24 octobre 2022
I have recommended a ton of people to…
I have recommended a ton of people to this company lumberjack as they follow through my entire order with me from start to finish with the ordering process and helping me have someone select materials with me to making my order very simple by sending an invoice for me to pay and shortly after giving me tracking info to track my material as I could update myself and my installer as to exactly where it was such a pleasure to work with you guys and I will continue to send all of my referrals your way amazing at the whole process.
Andrew DePiano
6 septembre 2022
I received an entire carton of damaged…
I received an entire carton of damaged product. and was told that damaged product is perfect to use for cuts, and that my contractor should just make it work. I've honestly never been told to just deal with damaged product... maybe this is standard practice, but it seemed like very poor Customer Service to me. Damaged product is damaged product, and I shouldn't have to make it work. I honestly don't know if I'm going to come in short on my project as a result. Very disappointed, and will not be using this company again in the future.
3 août 2022
Réponse de Lumberjack Direct
Hi Leah,
Of course we will send you what you need to finish your project!
Often times there is exterior damage to the boxes but not internal damage to the flooring.
If that is the case, however, cut away from the damages upon install and use those boards for starter or end rows as you will have to make cuts for a random unique pattern.
If there are any boards that cannot be used during the installation process due to damages, please put to the the side and take pictures of each board, pile them up and count them.
Email pictures to info@lumberjackdirect.comto start the claims process.
Lumberjack will refund or replace any boards than cannot be used due to damages from the shipping process!
Great service!!
Great service!!! Jacob was able to locate a discontinued product, at the best price I could find for shipping and material. Having it shipped. Done deal. Thank you again.
28 septembre 2022
Réponse de Lumberjack Direct
Thank you Steve good luck with your project!
Great Product
Great Product! Speedy Delivery!
We purchased the Contempo hardwood flooring in Lunnette. The product was well priced, easy to install, was delivered in about a week. Lumberjack Direct's customer service was excellent! Would highly recommend.
6 septembre 2022
Réponse de Lumberjack Direct
Thank you Erin!
Great customer service!
Great customer service, helped is get new flooring when the shipper lost our freight
14 septembre 2022
Réponse de Lumberjack Direct
Full replacement on a lost shipment no questions asked! Thank you for seeing us :)
The best place to shop for your…
The best place to shop for your hardwood floor. Quick shipping.
19 août 2022
Réponse de Lumberjack Direct
Thank you Linh
Very helpful and professional
Very helpful and professional. Helped me buy exactly what was needed.
9 septembre 2022
Réponse de Lumberjack Direct
Thank you Susan!
Great Customer Service
Gentlemen on the other end of the phone line was pleasant & helpful.
Flooring came relatively quickly w/good communication for delivery.
Highly recommend!
8 septembre 2022
Réponse de Lumberjack Direct
Thank you Laura!
Damaged LVP
I ordered 9 boxes of luxury vinyl plank. Two boxes arrived damaged and the Estes driver signed off they were delivered that way and gave me a number to have them replaced. However, when I called to have it replaced the lady said this is on Lumberjack Direct and that Estes does not cover damage. I called lumberjack direct and was told to send an email to them with photos which I did. They responded the photos need to be of the boards outside of the boxes so we opened them and took more photos. The response then from Jacob Kear was we need to try and use them. He said an installer needs to decline the boards. I AM THE INSTALLER! So here I am with 22% of my order damaged and no replacement because apparently someone else needs to tell them they won't work.
I should also add both ends of the boards are damaged so they will need to be cut twice.
*Update*
After posting this review both boxes were replaced at no cost.
*Update*
The replacement boxes that were supposed to be sent never showed. After multiple emails regarding the status went unanswered my husband called and spoke with a gentleman in the warehouse who said they were shipping from CT and may be delayed. 5 minutes after that call I received an updated email saying these boxes were canceled. So I paid for 2 boxes of damaged products. I fully intend to report this company to better business bureau.
30 août 2022
Avis spontané
Réponse de Lumberjack Direct
Megan,
We are still awaiting your reply and would love to help!
Often times there is exterior damage to the boxes but not internal damage to the flooring.
If that is the case, however, cut away from the damages upon install and use those boards for starter or end rows as you will have to make cuts for a random unique pattern.
If there are any boards that cannot be used during the installation process due to damages, please put to the the side and take pictures of each board, pile them up and count them.
Email pictures to info@lumberjackdirect.comto start the claims process.
Lumberjack will refund or replace any boards that cannot be used due to damages from the shipping process!
Lumberjack Direct is an Outstanding company!
Dylan was awesome to work with through the whole process. Not only were their prices the lowest, but the customer surface was exceptional. I am a building contractor, and we purchase wood flooring often for our projects. I would highly recommend lumberjack to anyone that is in the market for flooring. We will be using Lumberjack for our future projects.
30 août 2022
Réponse de Lumberjack Direct
Thank you graciously Richard!
Saved the day
Found the Armstrong flooring we needed to complete our sunroom remake. Not only found it but it was much less per square foot than the other online store I managed to find the exact color at. Armstrong was bought out so the products were no longer available at big box stores and the color we needed seemed even less available online. Delivery was smooth and no damage to any of the boxes
30 août 2022
Réponse de Lumberjack Direct
Hardwood Heroes!
Everything went well
Everything went well. Great price on very good flooring. Arrived in under a week.
29 août 2022
Réponse de Lumberjack Direct
Thank you David!
Réponse de Lumberjack Direct
Thank you Joseph!
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