Lumina Pro Avis 

4
•
TrustScore 3.5 sur 5

3,3

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À propos de l'entreprise

  1. Miroiterie
  2. Magasin de design et de décor intérieur
  3. Magasin de luminaires
  4. Magasin de meubles

Écrit par l'entreprise

Lumina Pro sells vanity mirrors, makeup desks, and glam room furniture. We focus on bright lighting, modern design, and practical storage. Our goal is to help you create an organized and functional beauty space with fast shipping and reliable support.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

4 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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3,3

Tous les avis

(4)

4 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great experience with LuminaPro — quality vanity mirror and excellent customer service

I recently purchased a vanity mirror from LuminaPro for my bedroom makeup and beauty setup, and overall I’ve had a very positive experience.

The LuminaPro vanity mirror looks even better in person. The design feels modern and premium, the lighting is bright and useful for applying makeup, and the mirror itself provides a clear reflection without feeling cheap or flimsy. It has made my vanity area much more functional and also looks great as part of the room decor.

I was also happy with the ordering and delivery experience in the US. The product arrived safely packaged and in good condition. Everything was straightforward from placing the order through receiving the mirror.

What I appreciated most was that LuminaPro feels focused on beauty mirrors, vanity setups, and home organization, rather than being a generic furniture or home goods store. The product quality and overall presentation matched what I expected from the website.

So far, I’m very happy with my LuminaPro purchase and would recommend the brand to anyone looking for a lighted vanity mirror or a stylish mirror for a makeup/beauty setup.

5 août 2026
Avis spontané
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Réponse de Lumina Pro

Thank you so much for this wonderful review! We're so glad the vanity mirror has become a functional and stylish part of your beauty setup, and that the lighting and quality met your expectations. It's also great to hear the ordering and delivery process went smoothly.

We really do try to stay focused on beauty mirrors and vanity essentials, so it means a lot that it shows in the experience. Thanks for choosing Lumina Pro, and for recommending us to others, we're grateful for your support!

Noté 1 sur 5 étoiles

The led light strip had no adhesive on…

The led light strip had no adhesive on the side that needs to stick. Customer service refuses to send a return label to honour their product. Money down the drain.

5 août 2026
Avis spontané
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Réponse de Lumina Pro

We are unable to identify the product described in this review. Lumina Pro does not sell standalone LED light strips, and our vanity mirrors do not use adhesive LED strips.

It appears this review was intended for Lumina Pro Shop, a separate company at luminaproshop.com.

Please check the company listed on your order confirmation and remove or redirect this review. The review does not relate to a product purchased from our business and is unfairly damaging to our reputation.

Noté 4 sur 5 étoiles

Inaccurate shipping timeline is frustrating but vanity is beautiful and high quality

ORIGINAL REVIEW:
So far, my experience with Lumina Pro has been negative. It is over a week past the advertised delivery date (19 days since order date) and the vanity isn’t even in transit yet. I don’t understand why they advertise order to delivery within 10 days when that’s just clearly not the case.

Beyond that, I’ve found them very unresponsive to my questions. I emailed about the shipping to which I got no response. I also inquired about the drawer measurements and got no response.

At this point I’m worried this isn’t even a real company. But a big reason I ordered from them was because of the clearly laid out shipping timelines, which apparently mean nothing. Right now the estimated delivery date is 5 days after 30 days since my purchase which means the vanity wouldn’t be eligible for return even if I wanted to return it.

I hope to come back and update this review that I eventually got my vanity and it’s amazing, but at this point I just feel sad and taken advantage of.

UPDATE JULY 30
My vanity came! Yes, almost 6 weeks after ordering and far past the advertised timeline and return window. However, it’s beautiful and heavy and came fully assembled except needing to put the top on the drawers. No hours of fitting pieces together, no mismatched alignment. The vanity is high quality, the drawers are all smooth, and I’m so excited to start using it.

Also the rgb lighting is great! I was worried about it making noise or buzzing but it’s silent. The controls are a little bit wonky - they’re like buttons you don’t actually press, you just lay your finger on top with no feedback but nothing happens until you move your fingers so it’s taking some getting used to. The lights are nice and bright, but unfortunately not dimmable like I was hoping for. Still, I’m happy with them.

I’m going with 4 stars because I was disappointed in the shipping timeline and lack of communication, but if you’re ok with a longer wait and go in expecting it, this could be five stars for you.

17 juin 2026
Avis spontané
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Réponse de Lumina Pro

Thank you very much for updating your review and for your kind words about the quality, construction, lighting, and appearance of your vanity. We are glad it arrived safely and met your expectations.

We are sincerely sorry for the long shipping delay and the frustration caused by the lack of communication. Your order left our warehouse on June 22, and AM Home Delivery was expected to deliver it within five business days. The carrier later informed us of a delay at its consolidation center. We contacted them more than once and were repeatedly told they would reach out to schedule your delivery, but you did not receive their message until the night before delivery.

The delay occurred after the vanity was in the carrier’s possession and was outside our direct control. Still, we take responsibility for your overall experience and recognize we should have provided clearer and more frequent updates while working with the carrier.

Due to the repeated delays and communication problems, we have stopped using this freight company for future shipments.

Thank you again for your patience, your honest feedback, and for giving us the opportunity to address what happened. We hope you enjoy your new vanity for years to come.

Noté 1 sur 5 étoiles

Make sure you receive everything you order.

I ordered 2 mirrors of the same kind, and they only shipped one. In a couple days it will be a month since I placed order and still haven't received the 2nd mirror. I also emailed Lumina Pro and have not received a response.

7 novembre 2025
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Réponse de Lumina Pro

We take this feedback seriously and want to clarify the facts for order LP1884.

You ordered two mirrors. One shipment was marked delivered by FedEx. When you contacted us on November 18, we replied on November 21 at 11:38 AM asking you to confirm whether one or two boxes were received, since FedEx reported both delivered.

We did not receive a response to that email. While waiting for confirmation, the order was placed on hold so we could resolve the carrier issue correctly.

Once contact was re established, we shipped a replacement mirror at no cost to you using FedEx Express. Tracking number 886666320913 was sent on December 2.

At no point were your emails ignored. Multiple responses were sent, and a replacement was issued promptly once confirmation was received. We apologize for the carrier issue, but the claim that there was no response or resolution is incorrect.

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