LUMINARY Avis 

446
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

You guys I'm lost for words the baguette diamonds on my chain makes me look like a boss n I'm very happy with my chain good job luminary is the plug

Noté 5 sur 5 étoiles

Received my fine art in quick time. The service was excellent from the day I placed the order to it arriving to my hands. Thank you so much. Really it’s proper. No fault whatsoever

Noté 5 sur 5 étoiles

Humble greetings and thank you Luminary! Your product is immaculate and I am definitely purchasing more items🤞😁. Thank you for the great service and the ample communication via WhatsApp, which mad... Voir plus

Noté 4 sur 5 étoiles

My order arrived right on schedule and the customer support was really quick and efficient. The jewelry piece was also really high quality! By the way, it could be helpful for their business to hire s... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bijoutier

Écrit par l'entreprise

South African Luxury Hip Hop Jewellery


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

446 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(446)

55 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Custom Pendant review

The quality of the final product is outstanding. Nice packaging as well.

28 mai 2025
Logo de LUMINARY

Réponse de LUMINARY

Thank you so much for your kind words! We’re so glad you love the quality and packaging — every detail matters to us. We appreciate your support and hope you enjoy your piece.

Noté 2 sur 5 étoiles

Misleading information and nowhere to…

Misleading information and nowhere to log an exchange!

7 mai 2025
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Réponse de LUMINARY

Hi Charlene,

As per our response on your previous review, there is a clear product description tab, which displays the material that the respective item is made from.

We do indeed offer exchanges as per our exchanges policy, which is indeed on our website (within a 14 day exchange period)

Exchanges can be logged directly to our email or WhatsApp line. Link to information on our exchange policy: https://www.luminaryjewellery.com/pages/returnsandexchanges

Noté 5 sur 5 étoiles

Had a great experience with Luminary…

Had a great experience with Luminary who helped me finalize my order and stayed in touch all the way to delivery

30 avril 2025
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Réponse de LUMINARY

That's the way we do it. Ensuring a smooth and quick process from the start, to the end. Thanks Vincent!

Noté 5 sur 5 étoiles

Great product!

29 avril 2025
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Réponse de LUMINARY

We always ensure the best quality across the board on all our products that we stock.

Noté 5 sur 5 étoiles

Jesus Piece

The customer service was perfect, great communication from Luminary

29 avril 2025
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Réponse de LUMINARY

Your feedback is highly appreciated fam! We hope to see you soon again.

Noté 5 sur 5 étoiles

Superb support

Superb support, you will never go wrong. They are honest and reliable they kept giving me detailed updates of my piece

16 avril 2025
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Réponse de LUMINARY

This is the #LuminaryLevel. We pride ourselves in ensuring customer satisfaction. Thanks Humbulani!

Noté 5 sur 5 étoiles

Shopping at Luminary is always a great…

Shopping at Luminary is always a great experience, their communication is excellent and they always under promise and over deliver!

14 avril 2025
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Réponse de LUMINARY

Your great review is highly appreciated! Thank you very much Chelsea.

Noté 5 sur 5 étoiles

Great Experience

What a great experience working with the Luminary team. Super responsive throughout the whole purchasing process and any questions I had were answered immediately. I highly recommend this company and I definitely will be coming back to shop with Luminary again. Really amazing service thank you guys

25 avril 2025
Avis spontané
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Réponse de LUMINARY

Gareth, your great feedback is highly appreciated. We're glad we could assist you with your requested items. Have a good one!

Noté 5 sur 5 étoiles

Great experience dealing with luminary

Great experience dealing with the Luminary team.

Had a small factory fault on my chain which was a few months old. I contacted the team to inform them of what happened. The item was replaced within the blink of an eye with no huss or fuss.

I wish all service based departments were this friendly & efficient. Great experience!

10 avril 2025
Avis spontané
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Réponse de LUMINARY

We always ensure our customers are satisfied and happy. This is our biggest priority at Luminary. Customer first. Thank you again, Charlton!

Noté 5 sur 5 étoiles

Fast Delivery

I ordered the 8mm chain for my partner's birthday. The chain is beautiful and suits him well.

10 mars 2025
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Réponse de LUMINARY

Thank you so much for the great feedback.

Noté 5 sur 5 étoiles

Excellent service

Quality products. When I wanted to exchange an item and left a message on their website, I was contacted on the same day via WhatsApp and kept up to date with the steps to follow and courier arrangements.

3 mars 2025
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Réponse de LUMINARY

Thank you for the great feedback! That's the Luminary Level.

Noté 5 sur 5 étoiles

Happy

Happy with my purchase. Sent a message with a query about product I was interested in and was replied to very quickly in the same day. Was assisted throughout, good service. Quick delivery

4 mars 2025
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Réponse de LUMINARY

We're so glad we could assist you in time. We pride ourselves in getting your order to you as quick as possible.

Noté 5 sur 5 étoiles

Great interaction

Great interaction. I was always kept up to date with the progress of my order. I had specific needs & it was fulfilled by Jake. Jake is indeed a feather in the Luminary hat. Keep up the great work.

18 mars 2025
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Réponse de LUMINARY

Eldie, we appreciate your constant support and orders! To many more.

Noté 5 sur 5 étoiles

Great professional service from Jake

Great professional service from Jake. Always kept me up to date with my orders. He also goes the extra mile to supply the product and sizes that I requested. Jake you are indeed a feather in the hat of the Luminary Family.I commend you for that and keep up the good work. Many Thanks ELDIE MARAIS

11 mars 2025
Avis spontané
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Réponse de LUMINARY

We exist for reviews like this. Thank you very much, Eldie. We appreciate your ongoing support. We thank you and to many more orders! More drip incoming.

Noté 5 sur 5 étoiles

I am over the moon!

I ordered on Monday night, I was assured that I’ll get my jewellery by/before Friday. It arrived on Wednesday. This was a gift for someone and wow I got it on time. The service I got is perfect!!!

25 février 2025
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Réponse de LUMINARY

That's the #LuminaryLevel - we cannot thank you enough, Karabo. To many more!

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