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Lisez les avis des autres

Noté 5 sur 5 étoiles

Clever app that helps me track all my spending, picks out my bills, and investments. Has Monzo, AMEX, and Hargreaves Lansdown too. Can connect my NatWest Debit/Credit accounts and Monzo. Love the idea... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Can connect my NatWest Debit/Credit accounts and Monzo. Love the idea of consolidating different accounts in one place so can see everything in one place. I wish they were allowing to add banks from... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Basic support is not available and zero response to constructive suggestions to improvements they might like to make. Moneyhub drives the open banking element and I know there are much better apps ava... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Perfect app for managing our family finances - and keeps getting better. Great communication from the team too for a small connection issue - replied within minutes. Great work - keep it up!

À propos de l'entreprise

  1. Institution financière
  2. Société de presse

Écrit par l'entreprise

Lumio is the free app that helps you track all your balances, bills, and investments, and save without thinking.


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

28 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

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3,6

Tous les avis

(28)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Basic support is not available and zero…

Basic support is not available and zero response to constructive suggestions to improvements they might like to make. Moneyhub drives the open banking element and I know there are much better apps available that provide a better experience. A real shame as at one time I really bought into this app but they let themselves down… or perhaps there is not enough money in this kind of thing to resource it well

1 septembre 2023
Avis spontané
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Réponse de Lumio

Hi Ian

I am so sorry you had this experience.

I have just taken a look at it, and all your customer support requests have fallen between the gaps of our team.

I am so sorry about this, and it isn’t how we want to treat our customers.

I will be in touch personally to see how I can help.

Best
Tom

Noté 1 sur 5 étoiles

Problems with SMILE link

I have tried unsuccessfully to connect Lumio to my SMILE account. The link asks for username, password and pin.
SMILE has a 6 figure security code ( but no pin for online login) so I put that as the pin and the link fails with the message provided credentials incorrect. I know they are right as I can use them to log in to my SMILE account. I have emailed Lumio twice about this problem but had no reply as yet.

15 août 2022
Avis spontané
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Réponse de Lumio

Hi William,

The problem with the Smile connection is being fixed by our provider, Moneyhub, but is not entirely within our control. You can find an update on the status of the connection here:
https://www.moneyhub.com/status

Can you please let us know when you emailed us and received no response? There are no unanswered emails in our support inbox, but I will be glad to help you if you can contact us at support@lumio-app.com. You can also reach us through the in-app support bubble.

Team Lumio

Noté 5 sur 5 étoiles

Neat app

Neat app - Helped track all my bills and picked out 2 wasteful subscriptions for me. Managed to connect me Monzo, American Express and Trading 212z

25 février 2022
Avis spontané
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Réponse de Lumio

Hey Adam, thanks for your review, we're delighted it's helped you get control of your subscriptions!

Noté 5 sur 5 étoiles

Seriously helpful to stay on top of…

Seriously helpful to stay on top of finances. Can view Barclays and Revolut accounts in 1 place as well as Amex card spend - keeps me up to date on my net worth!

18 février 2022
Avis spontané
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Réponse de Lumio

Great to hear you're finding the app helpful Ed!

Noté 5 sur 5 étoiles

Lumia allows me to consolidate all my…

Lumia allows me to consolidate all my financial accounts in one place, this saves me a lot of time and Frustration having to go back and forth between different account platforms.

8 février 2022
Avis spontané
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Réponse de Lumio

Love that you're getting value from our app Tom!

Noté 5 sur 5 étoiles

Clever app that helps me track all my…

Clever app that helps me track all my spending, picks out my bills, and investments. Has Monzo, AMEX, and Hargreaves Lansdown too. Can connect my NatWest Debit/Credit accounts and Monzo. Love the idea of consolidating different accounts in one place so can see everything in one place.

8 février 2022
Avis spontané
Logo de Lumio

Réponse de Lumio

Delighted to hear you're loving our product and getting full use of our connections Elliot!

Noté 5 sur 5 étoiles

Super useful app

Use the app to connect Santander accounts, nationwide, trading212, etc.. makes it all a lot easier having everything in one spot. Great idea and nicely executed!

7 février 2022
Avis spontané
Logo de Lumio

Réponse de Lumio

Thanks for the kind feedback John, glad to see you're making full use of our connections!

Noté 5 sur 5 étoiles

All my accounts in one place: personal finance nirvana!

Like a lot of people I have multiple accounts: Monzo for day to day, HSBC for salary and bills, a pension, ISA, etc. Lumio let me finally abandon my spreadsheet and have everything in one place. Can't recommend enough!

7 février 2022
Avis spontané
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Réponse de Lumio

We love that you're getting value from our product Neil! Thanks for the kind review

Noté 5 sur 5 étoiles

Track all in one place

Most usefull app to track my spending / bills / investments. Integrates with major banks + Monzo etc. Looking forward to international integrations too, thanks team for the product!

7 février 2022
Avis spontané
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Réponse de Lumio

Thanks for your review Hélènka! We're stoked that you're loving our product

Noté 5 sur 5 étoiles

Can connect my NatWest Debit/Credit…

Can connect my NatWest Debit/Credit accounts and Monzo. Love the idea of consolidating different accounts in one place so can see everything in one place.
I wish they were allowing to add banks from France.
There were a few errors in the app that I reported to their customer support - fixed reasonably quick in the subsequent release

29 janvier 2022
Avis spontané
Logo de Lumio

Réponse de Lumio

Thanks for your review Antoine! Glad to hear your experience with our support team was positive and you love the idea of our product!

Adding international banks is certainly on our roadmap

Noté 5 sur 5 étoiles

Easy to use

Easy to use, wide range of banks to choose from and great customer service.

28 janvier 2022
Avis spontané
Logo de Lumio

Réponse de Lumio

Delighted to hear your experience with our support channels was great Bob!

Noté 5 sur 5 étoiles

Really helpful in showing me my net worth

Really helpful in showing me my net worth and all savings, cards etc on one app- a super helpful visual

28 janvier 2022
Avis spontané
Logo de Lumio

Réponse de Lumio

Thanks for your review Katie! Great to hear you're enjoying our net worth feature

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