I love my couches from Luna Furniture! ❤️ The customer service was great, and I really appreciated how helpful and communicative Tim was throughout the whole process. Everything went smoothly, and I’m... Voir plus
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Lisez les avis des autres
Luna was incredible great communication great delivery and couldn't be the price for the sectional even with AI searching. In fact AI recommended highly Luna and the sectional we searched for.
The experience was even better than I expected. Everything went very smoothly, taking all of my requests into account. The delivery was absolutely perfect! The item arrived exactly at the agr... Voir plus
I purchased the Willow Bend sectional in Umber and am SOOOO thrilled with the sofa. Excellent quality, great price, and just a beautiful product. It was very well packaged to prevent any damage du... Voir plus
À propos de l'entreprise
- Magasin de meubles
- Magasin d'ameublement d'extérieur
- Magasin de canapés
- Magasin de matelas
- Magasin de meubles de chambre à coucher
- Magasin de meubles de salon
Écrit par l'entreprise
At Luna Furniture, we're dedicated to providing a 5-star experience, transforming how people shop for their homes from product discovery to delivery.
Coordonnées de contact
4,3
Excellent
190 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 43 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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It has been nearly 3 weeks and no status yet
It has been 3 weeks and nothing. The order tracker shows the item as fulfilled, but the history shows that it hasn't even arrived to be shipped. Customer service is either a miss, or a complete miss. Emails haven't been responded to at all. On my first phone call, the person couldn't help or find the status. On my second call, no representatives were available for almost 6 hours, and I eventually just had to hang up.
My recommendation is to get a price here and then go to a reputable store and negotiate with a low price in hand. Just avoid Luna.
18 mai 2026
Avis spontané
Avoid at all costs
Avoid at all costs! Ordered a couch from them a month ago. Impossible to get someone on the phone or to email me with any real information about tracking or shipping estimate. Kept getting the brush off. "Someone will be in touch". Website claimed it was in stock and would ship in a few days! Insane.
Now I'm begging them to cancel. When I asked for a cancellation they FINALLY said it would be shipped
"within 15 days". It’s always a month late. I can’t wait another 15 days. Also I don’t trust them. I only received this information after I said I would like to cancel if it hasn’t been shipped yet. I never would have ordered had I known they were falsely advertising their delivery dates. They are claiming to go ahead with my cancellation but we will see. Luckily I used an American Express and will be taking it up with them if Luna doesn't follow through. l’d rather pay extra somewhere else that has real customer service. Absolute scam website.
28 mai 2026
Avis spontané
Réponse de Luna Furniture
Dear customer,
Thank you for sharing your feedback. We are sorry to hear about your experience, but we were unable to locate any order under the name associated with this review.
At Luna Furniture, items marked as In Stock are normally processed as quickly as possible, and we always aim to provide clear updates regarding shipping and delivery timelines. If there has been any confusion or delay, we would genuinely like the opportunity to review the case and assist you properly.
Please contact us with your order number or the email address used at checkout so our team can investigate this immediately. If a cancellation request has already been submitted, we will also be happy to confirm the current status for you.
We take accusations such as “scam website” very seriously. Luna Furniture is a legitimate business, and our goal is always to resolve customer concerns fairly and professionally.
Kind regards,
Luna Furniture Customer Support
they do good work
13 mai 2026
Avis spontané
It took a while to recieve the sofa but…
It took a while to recieve the sofa but overall the response inquiries were fast and the delivery was good.
8 mai 2026
Avis spontané
Great reclining loveseat!
The order process was easy and accurate as far as delivery timeframe. I received updates as expected. Delivery was fast and courteous. I did not agree with photographing my license. A visual verification should have sufficed. I was assured the pictures are removed within 24 hours. It was still disconcerting. The product itself is excellent. The wife and I love the comfort and feel of the material! Great choice for the living room.
5 mai 2026
Avis spontané
Ordering online was a breeze
Ordering online was a breeze, and the customer service was prompt and helpful. Even delivery was flawless - VERY happy with my decision to purchase from Luna!
2 mai 2026
Avis spontané
Very professional
Very professional. Delivery person called me when they were close by. Were friendly, and I love my bed.
28 avril 2026
Avis spontané
Team went above and beyond! From the call rep to the delivery guys!
I called because I needed this furniture asap due to my daughter having an illness that required her space to be completely sanitized free from any possible toxic exposure, the rep was able to work with delivery drivers and scheduled to come drop off the next day!!! Delivery drivers were so helpful and professional, I’m referring everyone! The whole team went above and beyond.
30 avril 2026
Avis spontané
Fantastic customer service
Fantastic customer service, they were very accommodating with delivery preferences and very easy to get ahold of/responsive.
27 avril 2026
Avis spontané
The product and pickup were fine
The product and pickup were fine. My only gripe is that I was told the product would be ready within 7 days, but after 10 I had heard no update.
It wasn't until I reached out about the order status (twice) that it became ready for pickup.
25 avril 2026
Avis spontané
It was a week later than originally…
It was a week later than originally stated and then came a day later than they said after I called and confirmed with them.
The delivery drivers were great and right on time on the second day. They took great care getting the couch into my house.
23 avril 2026
Avis spontané
They came when they were supposed to…
They came when they were supposed to come and did what they were supposed to do
22 avril 2026
Avis spontané
Awesome Furniture Store, fantastic prices!
Excellent selection, price, quality, customer service and fast delivery too!!! I will definitely be a repeat customer.
18 avril 2026
Avis spontané
Delivery drivers were extremely helpful…
Delivery drivers were extremely helpful in getting the furniture to the door area in spite of the rain.
4 avril 2026
Avis spontané
AMAZING customer and gorgeous couch
AMAZING customer service and gorgeous couch
13 avril 2026
Avis spontané
Customer service
Customer service kept me up to date on my delivery, very quick to responsed toy email. Furniture is beautiful and well worth the money.
6 avril 2026
Avis spontané
The fact that it came with a light on…
The fact that it came with a light on it and I did not know it had. It's beautiful and the price was even cheaper than Walmart!
7 avril 2026
Avis spontané
Ordered and received in 8 days
Ordered and received in 8 days! WOW! Love my new furniture and would highly recommend buying from here!
7 avril 2026
Avis spontané
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