Luna Furniture Avis 

190
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I love my couches from Luna Furniture! ❤️ The customer service was great, and I really appreciated how helpful and communicative Tim was throughout the whole process. Everything went smoothly, and I’m... Voir plus

Noté 5 sur 5 étoiles

Luna was incredible great communication great delivery and couldn't be the price for the sectional even with AI searching. In fact AI recommended highly Luna and the sectional we searched for.

Noté 5 sur 5 étoiles

The experience was even better than I expected. Everything went very smoothly, taking all of my requests into account. The delivery was absolutely perfect! The item arrived exactly at the agr... Voir plus

Noté 4 sur 5 étoiles

I purchased the Willow Bend sectional in Umber and am SOOOO thrilled with the sofa. Excellent quality, great price, and just a beautiful product. It was very well packaged to prevent any damage du... Voir plus

À propos de l'entreprise

  1. Magasin de meubles
  2. Magasin d'ameublement d'extérieur
  3. Magasin de canapés
  4. Magasin de matelas
  5. Magasin de meubles de chambre à coucher
  6. Magasin de meubles de salon

Écrit par l'entreprise

At Luna Furniture, we're dedicated to providing a 5-star experience, transforming how people shop for their homes from product discovery to delivery.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

190 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 43 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,3

Tous les avis

(190)

130 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I had a great experience with Luna

I had a great experience with Luna, my furniture was delivered within the timeframe they provided (7-10 business days) and I had no issues at all with delivery or the furniture. I truly love my new sectional and bedroom set and will be purchasing more pieces from them in the future.

17 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent product and customer service!

I had an excellent experience with Luna Furniture! The dresser I ordered was actually out of stock. They notified me by email immediately and confirmed the date they expected to receive the item would work for me. They stayed in communication with me throughout the entire process and the dresser made it to me even earlier than they’d promised. It’s absolutely beautiful and I couldn’t be more thrilled with the overall experience.

14 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Fast and easy

Fast and easy. Great quality. Wife loves it. Saved tons of money from big name stores. Received same quality with 2 years warranty. Can't go wrong

8 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

Purchased the Ashley Top Tier…

Purchased the Ashley Top Tier collection and received a section broken with parts falling out. Contacted the company within the first 48 hours and months later still have not had any repair or replacement and customer service is no longer responding via email. Do not spend your money here!

7 septembre 2025
Avis spontané
Logo de Luna Furniture

Réponse de Luna Furniture

We sincerely apologize for the unacceptable experience you have had with your Ashley Top Tier sectional and the frustrating delay in resolving the damage. We understand your frustration, and we deeply regret that our customer service response has ceased via email, which is entirely unacceptable.

We want to assure you that we have been diligently working to manage the steps necessary for a complete resolution. This process involves:

Determining the exact issue and identifying the damaged components.

Ordering the necessary replacement parts from the manufacturer.

Coordinating the delivery of those parts.

Scheduling an authorized third-party technician to properly replace the sectional mechanism.

While we are working as quickly as possible on our end, we sincerely apologize that the reliance on third-party services has significantly extended this timeline. We recognize our shortcomings when coordinating these repairs and are using this experience to improve our processes for faster, more seamless resolution of such issues.

Please know that your satisfaction is our priority. We ask for your continued patience as we push to get this final service completed. Please contact us directly and we will personally ensure your repair is finalized without further delay. We are committed to earning back your trust.

Noté 5 sur 5 étoiles

Everything about my purchase was…PERFECT!

Everything about my purchase was wonderful! Shortly after I placed the order, I received a welcoming email with a contact if I needed it. Then I made a phone call and spoke with a friendly and professional man who helped me to estimate delivery. Then I got a text with delivery info. The people who delivered were great. I would recommend Luna Furniture!

15 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great everything

Quick delivery, great experience with their white glove delivery service building the bed frame for us around our Tempurapedic mattress and adjustable bed frame. Great quality product. Would highly recommend to other

5 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great furniture store

Luna Furniture is truly one of the best places to shop for home furnishings online. Their prices are unbeatable compared to many other stores, and the quality of the furniture is excellent. Whether you’re looking for living room sets, bedroom sets, dining tables, sofas, or accent pieces, they have a wide selection of furniture to choose from. It feels like a one-stop shop for everything you could need to furnish your home.

The website is also very informative and user-friendly. I really appreciate how transparent they are with all the details. Their collection is modern, stylish, and practical, and you can find both affordable furniture and more luxurious options depending on your style.

Overall, I would definitely recommend Luna Furniture to anyone searching for affordable, stylish furniture online with a wide product range. They combine competitive prices, and quality products exactly what you want when furnishing your home.

2 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

I made an online purchase for a Rexford Cherry Dining Set Table & 8 Chairs from Luna Furniture - then after a month I read the terrible reviews for Luna …

I made an online purchase for a Rexford Cherry Dining Set Table & 2 Arm Chairs & 6 Side Chairs and paid $1751.20 including delivery. Today is one month later and after three emails inquiring about my order there is no response from them at all. The do not answer their provided telephone number 832-900-3800 - 20 minute wait - they do not answer. I left messages on their phone - nothing. No answer to two emails sent to their "customer service at lunafurn.com" sent twice (I saved copies and notes for all of my correspondence attempts - no response, none at all. I looked online at reviews and they have terrible reviews including a long paragraph by the BBB here in Houston. Most say they cannot get their product they paid for and they get your money and then do not care about anything else - like delivering the product you paid for. Currently there still has been absolutely no response. I have the CEO and President's names and am preparing a lawsuit to be filed in Justice of the Peace Court. I became so accustomed to buying things here in the USA and having the company deliver as soon as they can. But not this company. All I get is "crickets" - nothing, they do not care and evidently judgements against them must mean nothing to them. I regret not looking for reviews before paying for this order. The reviews are the worst I have ever read. This is the first time after 12 years of marriage I purchased a dining room table for my wife. I hand crafted a 12 foot dining table for her years ago, but she asked if I could buy her a nice table because we have a big family. She was so happy when we picked this one out and paid for it. Now - nothing. If you read reviews left by unhappy customers about Luna Furniture you will see why I am so negative about them. I have owned my own businesses and I always provided good employment and transacted all business in a professional manner. I also have always filed a lawsuit if anyone wrote me a hot check, did not deliver something I purchased, or otherwise attempted to unlawfully conduct business with me as a business dealing or directly with me personally. In the past I have had collection attorneys I paid to collect funds after I obtained a court order. There were times I had a Constable and trailer hitch on my truck about to go gather take property and the entity came running with a check to my collection attorney so they would not lose their property which I would liquidate of course to pay the debt owed to me. Evidently this company, Luna Furniture is immune to lawsuits. I have never seen that before. What I especially do not like is having to take action when they have my money and all I am getting is crickets chirping - nothing.
My name is Robert Cole.
A disappointing buying experience here in the USA.

6 août 2025
Avis spontané
Logo de Luna Furniture

Réponse de Luna Furniture

Update from Luna Furniture

Dear Mr. Cole,

As promised in our earlier response, we are pleased to confirm that your Rexford Cherry Dining Set was received from the vendor on September 10th and successfully delivered to your home on September 11th. We are truly happy that you and your wife are now enjoying the dining set together.

We sincerely thank you for your patience throughout this process and for giving us the opportunity to make things right. Your order was very meaningful, and it means a lot to us that we were able to deliver it on time as committed.

For other customers reading this review: we take every experience seriously and continuously improve our communication and processes. We are proud that in this case, after our initial shortcomings, we kept our promise and delivered the product as scheduled.

Mr. Cole, should you wish to share your updated experience now that the dining set is in your home, we would be honored. Hearing from you directly will help future customers see the full picture.

Warm regards,
Luna Furniture

Dear Mr. Cole,

First and foremost, please accept our deepest and most sincere apologies. We have read your review, and we are truly sorry for the frustration, anxiety, and unacceptable lack of communication you have experienced since placing your order for the Rexford Cherry Dining Set. There is no excuse for not responding to your calls and emails, and we understand why you are so upset.

Reading about why this purchase is so special—the first dining table you've bought for your wife after 12 years—makes our failure to communicate with you even more regrettable. We are honored that you chose us for such a meaningful purchase for your family, and we feel terrible that we let you down.

We immediately launched an internal investigation to understand why we failed to respond to you. We discovered that your attempts to contact us were made from a phone number different from the ones on your order. Due to the high volume of inquiries we manage, our system unfortunately did not connect your messages to your existing order file. This is absolutely our fault, not yours. You should be able to reach us from any contact point and receive excellent service. We are already reviewing our internal processes to ensure this kind of communication breakdown does not happen again. We are committed to improving.

Regarding your order, we want to reassure you that everything is on track. As we communicated at the time of purchase, this beautiful dining set was a special backorder item from the manufacturer with an estimated 5-6 week lead time, which you graciously agreed to. We know that waiting is difficult, especially without clear communication from us.

To give you a concrete update, we contacted the vendor again on your behalf. They have confirmed that they are scheduled to receive the shipment containing your dining set at their warehouse this coming Wednesday, September 10th. As soon as it arrives, we will arrange for it to be shipped to you without any delay. Your order is secure, and we are doing everything in our power to meet the original timeline we provided.

We will personally monitor your order and will keep you proactively updated on its status—from the moment it leaves the vendor to the day it is scheduled for delivery to your home.

We are a business that strives to do its best for every customer, and we are genuinely sorry that we failed to show you that. We are confident that once your beautiful dining set is delivered, you and your wife will love it for many years to come. We truly hope to have the opportunity to turn this negative experience around and have you join the ranks of our many happy customers.

If you have any further questions, please do not hesitate to contact us. Using the contact information associated with your order will ensure the fastest possible response, but we are committed to assisting you no matter how you reach out.

Warm regards,

Luna Furniture

Noté 5 sur 5 étoiles

Wonderful Experience from Order to Delivery!

We ordered the Ashley Cabalynn Light Brown King Upholstered Platform Bed from Luna Furniture and couldn’t be more pleased! The whole process was super easy, and the customer service team excellent ensuring everything went smoothly. Delivery day was a breeze. The team was right on time, very polite, and so professional. They made the drop off quick and stress-free. The bed looks even better in person, and I’m so happy with my purchase. Thank you, Luna Furniture, for such a great experience!

21 août 2025
Avis spontané
Noté 1 sur 5 étoiles

I ordered a room and bed from Luna…

I ordered a room and bed from Luna furniture. I called the customer service for arranging the delivery date.
The delivery was delayed, and the customer service was so bad. I throw away all the old furniture and I got the room empty and ready for the new furniture. with the delay I had nothing to sleep on. I was trying to reach out to one of the supervisors and I was told that they are not gonna answer me on the phone. The only way to reach out the supervisor is by email. This is my first and last experience with them.

23 août 2025
Avis spontané

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