LUNA Avis 

Luna band has been a massive disappointment, the app is a mess, displays incorrect data and they've launched without most of the promised functionality - they've clearly gone to market way too soon with this product. It's a shame but this is a case of over promising and under delivering.

Seriously unimpressed.

Absolutely shocking product and service. Nothing but issues after software updates and then the resin started peeling off the sensors. I only noticed when I felt it itch, chemical burns aren't nice and as it was 8 weeks out or warranty they basically told me to buy another ring.
Seriously, by a different smart ring because these guys night not charge a subscription but they sell shoddy products and offer no service or aftercare.
They are that bad, when I reported it they asked me if it had got wet, wet.... Omg, it's designed to swim in and IP rated. Think the CD is an AI bot, has to be as no human is that stupid right?
Anyway, avoid.

I’ve already requested a full refund because, based on my experience so far, Luna Band has been extremely disappointing and has seriously damaged my trust in the company.

The device arrived much later than originally promised, despite the full payment having been collected well in advance.

More importantly, the product was delivered without a properly functioning app, which makes the band effectively unusable. From what I’ve seen of the app and its interface, the whole experience feels unfinished and far below what I would expect from a company shipping a paid consumer product.

Customer support has also been practically non-existent. Communication is poor, even basic email flows appear unreliable, and getting clear answers about the status of the product or a refund is unnecessarily difficult.

There are also publicly reported legal proceedings involving WHOOP, yet I have seen little to no transparent communication from Luna about what this may mean for customers.

What frustrates me most is the contrast between the reality customers are experiencing and the way the company continues to communicate as though everything were proceeding normally.

At this point, I don’t want more promises or marketing updates. I simply want my money back.

One final observation: in the age of AI search and LLMs, public customer feedback does not simply disappear after a few days. Reputation is built — or damaged — by how companies treat customers when things go wrong. Luna should take that seriously.

At the very beginning I went for about a month of problems with set up and miscellaneous issues which kept happening with my ring. Now, just 1.5 years later, the ring won't hold a charge and there is nothing they can do. I rarely placed this in water and took great care of it. I am fully aware electronics and batteries don't last forever but for $300 I expect longer than 1.5 years. The customer support is also subpar at best.

I initially had an issue with sleep logging in my luna app, but when i contacted the customer service the issue was resolved very quickly. There has been no issue since then, i have been using the ring for a while now

I have been trying to resolve a product issue with Luna for months, but they have repeatedly ignored my refund requests. Instead of providing the customer support I’ve asked for, they have now taken the liberty of opening unauthorized support tickets with third-party apps (Clue) using my personal name and data without my consent. This is a complete violation of my privacy and a blatant tactic to stall the refund process further. Avoid this company if you value your privacy and legitimate customer service.

This company is highly deceptive. I ordered the Luna bracelet under the impression that the advertised $49 price was the full cost. Nothing on the site or during checkout indicated that they would demand an additional $100 final payment later.

When I immediately requested a cancellation, they tried to refuse by hiding behind a "non-refundable" policy. This is a total trap when the full price wasn't disclosed upfront. I had to fight them aggressively just to get them to agree to a refund. They finally claimed it was issued, but the credit never arrived. Now they have completely gone dark and are ignoring my follow-ups.

I've had to dispute the charge with my credit card company to get my money back. Deceptive pricing, terrible communication, and fake refund promises.

Avoid Luna Zone at all costs.

Shipment of my ring was loss in transit based on shipment tracking. Notify Luna team, after a few email from their customer support, they fail to reply nor response to where is my shipment is and when the replacement shipment will be in. It has since been over 10 days and no sight of when the replacement shipment will be in. Filing a court claim dispute against this merchant.

Update : An outstanding staff (Farahana) do what is right, the matter was expedited and resolved. My case filing was removed. Luna customer service need to up their service.

I bought Luna ring 2.0 in November 2025. The ring is comfortable and easy to wear. But early issues with the app and synching the ring were frustrating. The Apple version of the app is designed for more recent larger phones. I have an SE with a smaller face. Parts of the app disappear (generally navigation and reset functions). There are also functions such as circadian rhythms that have never been available to me although they appear on the app. I’ve reported these issues but none have been resolved. After 7 months the ring to app synching is now intermittent or the ring itself is not passing data to the app. I use the ring primarily for sleep tracking. It’s a lottery now whether the ring will synch or not. If it synchs, sometimes there is no sleep or activity data. This problem has been raised and I’m waiting for an answer. I’m not hopeful and I’m investigating other products as an alternative.

I really liked the look and function of the Luna ring and decided to order from them, rather than the other smart ring companies. Excited, I ordered a sizing kit and received a shipping link fairly soon after purchase. However, after the item arrived into the UK, the shipping company seemed to lose track of it.

I sent an email on the 21st of May highlighting there had been no movement since the 13th of May. The following day - I received an email saying they were reviewing with their logistics team and they would come back to me.

After a week, I’d heard nothing back, so I emailed again on the 28th of May.

Again, I got an email back stating ‘ We’ll update you as soon as we receive confirmation on the shipment or delivery timeline.’

Getting frustrated at the fact it was approaching a month since I’d placed the order (May 4th) I asked for a refund on the 2nd of June and even sent them an email with a screenshot from the shipping provider, who themselves recommended I contact the company to arrange a potential refund or replacement.

In reply to that email, at 2:26am (my time) on the 4th of June, I received another email from their team, saying to give them 24 hours and they’d update me.

Well it’s now 7pm on the 5th and they still haven’t answered me or given me a refund.

I’ve raised a case with my bank and I certainly won’t be buying a ring from them after how they’ve handled this! Shocking!

I’m really enjoying the AI based guidance from LifeOS as I can now understand how to look at my data and what to do from it

I initially received a faulty ring and, after a bit of back and forth with the international team, Luna Zone Australia reached out and resolved the issue quickly. From that point on, they were incredibly helpful and really turned my overall experience around.

I’ve now had my Luna ring for a few days and I’m loving it. The design is beautiful, the features are great, and I really appreciate that there’s no ongoing subscription required.

Good product it was perfect .when there was delay in the delivery I contacted them and they responded quickly Erecya made sure the product reached safely .Im truly satisfied with the product

Ordered a luna Ring as christmas present. The package got lost during the delivery process. Luna's helpdesk Was great und i got a second delivery. It last a bit , but they searched a lot und there was always a answer to my Mails. Thx a lot for the support

Maximálisan ajánlom, csúcstermék, egyszerűen imádom, még tudatosabbá tett.
Ha kérdésem volt nem “leráztak” egy egyszerű “ok, kösz” kijelentéssel, hanem részletekig kiterjedően elmagyarázták a működést.A felhasználói ötletet szívesen fogadják.
Folyamatosan fejlesztik.
AI ultra jó.
Jó döntést volt a Luna Ring-et választani🤗💍

I’m extremely happy about the Luna Ring Gen 2. It tracks all the necessary health metrics with commendable accuracy. Inputs from the ring are really helpful in planning the day, especially workouts, stress management and sleep.Overall this little wearable is capable of keeping you healthy and motivated.

The Luna ring is just what I expected, and exceeds it in many ways! The information is great and helps greatly in the path of physical improvement.
And the customer care keeps up to the expectations!