Luna band has been a massive disappointment, the app is a mess, displays incorrect data and they've launched without most of the promised functionality - they've clearly gone to market way too soon... Voir plus
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Lisez les avis des autres
Maximálisan ajánlom, csúcstermék, egyszerűen imádom, még tudatosabbá tett. Ha kérdésem volt nem “leráztak” egy egyszerű “ok, kösz” kijelentéssel, hanem részletekig kiterjedően elmagyarázták a műkö... Voir plus
Shipment of my ring was loss in transit based on shipment tracking. Notify Luna team, after a few email from their customer support, they fail to reply nor response to where is my shipment is and... Voir plus
L'entreprise a répondu
I’m extremely happy about the Luna Ring Gen 2. It tracks all the necessary health metrics with commendable accuracy. Inputs from the ring are really helpful in planning the day, especially workouts, s... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Luna Ring is a smart wellness wearable designed to help users better understand their health through continuous, science-backed insights. Worn comfortably on the finger, Luna Ring tracks key biometric signals such as sleep patterns, heart rate, heart rate variability (HRV), activity, stress, temperature trends, and recovery.
Coordonnées de contact
Two Horizon Center, 15th floor, Nexxbase Innovations Pvt Ltd, Golf Course Road, Gurgaon, Haryana 122003, India., 122003, Gurgaon, Inde
- product@lunazone.com
- lunazone.com
2,9
Moyen
49 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Les gens ont aussi consulté
DO NOT BUY A ONE OF THESE RINGS!
DO NOT BUY A ONE OF THESE RINGS!
They don’t work, had me down as sleeping when I was walking through an airport, steps inaccurate, customer services delay coming back to you and then refuse refunds, the material is cheap and gave me a rash, battery life lasts two days, don’t touch them!!
20 août 2025
Avis spontané
Réponse de LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
Do not buy their products
Do not buy their products. Purchased the new Ring and first day already reached out to service as it was not tracking steps, sleep or vitals accurately. Their website says 98% accuracy but it’s every day 40-50% step count accuracy, any time you lay down it counts as sleep (so reading, sun bathing, watching TV on couch), and hRV is always random. Tried working with support but they kept responding nonsense and asking for screenshots of error message. There are no error messages, I use different tracking devices and am comparing data.
Whatever you do, do not purchase. False advertisement and they do not want to help fix issues or solve product inaccuracies. Complete scam.
20 juillet 2025
Avis spontané
Réponse de LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
No Luna ring and no refund! Terrible customer service!
I was very excited to receive my Luna ring gen 2. I pre-ordered in April and waited patiently for it to be delivered. They shipped it on July 1st with an eta of 10-14 days. On the 10th I got an email from customs (I live in Portugal) requesting the proper paperwork before they could clear the shipment. I contacted Luna service requesting the invoice and specific info to forward on… after a number of emails back and fourth they were still not able to provide the correct paperwork and after 13 days fedex emailed me to say the package was going back to Luna. After that I tried for over a week to request a refund since my ring never arrived and Luna hasn’t refunded me anything. I’ve now contacted my credit card company for a refund. The customer service has been awful, I will never buy anything from this company again. Such a terrible experience and so disappointed in Luna. Don’t order anything from this crowd!!
23 juillet 2025
Avis spontané
Réponse de LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
Scammed company
Scammed company. Placed the order by accident the quantity then I requested for refund immediately in 30 minutes they ignored my request and just continued to ship the product and won’t offer refund. I have to report them to the bank
21 juillet 2025
Avis spontané
Réponse de LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
Absolutely do NOT recommend
The Luna team started strong with communication and assurances. I ordered and paid months ago and was incredibly excited to receive my ring. Initially they were beyond helpful to make that happen. I explained in March that I would be in the USA for a month in June and they assured me that it would DEFINITELY arrive in time and if not, they would reroute or send me a new one to my address abroad. They ignored 3 emails as my departure date approached with no ring in sight. Now my ring has arrived in the states and I won’t be there for another YEAR to receive it. They have not made good on their promise to aid in its proper delivery or to send a different one as promised. In fact, all they’ve done is send one sentence responses that are useless or better yet stop responding entirely. Ghosting existing customers? Really? They appear to only be helpful when it suits their sales but not when customers actually need assistance due to their poor planning, false promises, and obvious lack of communication. So incredibly disappointed to have gambled on a newer company instead of trusting myself and choosing an already established and proven smart ring like Oura.
18 juillet 2025
Avis spontané
Réponse de LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
Terrible Customer Service.. Avoid..
I have been waiting for my ring for months.
I email for updates, changed colour, thank you for your patience, your awesome, and still no sign of the ring or updates on when it will be delivered.. My patience is starting to wear thin.. I wish I would of purchased another brand locally.. Quick to take my money..
25 juin 2025
Avis spontané
Réponse de LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
Same experience as Mrs Belinda…
Same experience as Mrs Belinda chillingworth. I ordered in February and it's now June 24th. I have been put off X times with some excuse or other, a new date has been promised and - who would have thought it - this was not kept either. Every time I heard thank you for your patience, but it's slowly coming to an end….
Advertising on Instagram every day, but a customer service to run away from!
24 juin 2025
Avis spontané
Réponse de LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
Dreadful experience
Ordered and paid for a gen 2 ring in March. Still awaiting delivery. Emailed 13 times, got a generic response, thanking me for my patience. Well my patience has finally run out and I still can't get someone to commit to returning my money. Do not order...scam company
17 juin 2025
Avis spontané
Réponse de LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
Long wait for delivery
It’s a long time from the moment you buy it and the delivery time . Too long.
I had an issue after few dear wearing the ring but its easy to communicate as you stay in touch from whatsapp and all sorted quickly ☑️
The ring is very light and easy to wear 
15 février 2025
Avis spontané
Réponse de LUNA
Hi,
Thank you for your honest feedback and for sharing your experience with us. We sincerely apologize for the longer-than-expected delivery time and understand how frustrating that can be. Improving delivery timelines is an active focus area for our team.
We’re glad to hear that once you reached out, our support team was able to assist you quickly and that communication via WhatsApp helped resolve the issue. It’s also great to know you’re enjoying how light and comfortable the ring feels.
If there’s anything further we can assist with, please feel free to contact us at **[product@lunazone.com](mailto:product@lunazone.com)** with the subject line **“From Trustpilot”**, and our team will be happy to help.
Thank you again for your feedback. It helps us improve.
Team LUNA
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