Luther Bennett Avis 

568
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We needed another travel pods for our springer spaniel. Having previously got a pod from Luther Bennett for our German shepherd, we knew where to go for a quality product. These pods are amazingly sec... Voir plus

Noté 5 sur 5 étoiles

Very pleased with my purchase , easy to order , delivered in a few days , simple to put together with a video to help, lovely quality . Hoping Rossi will be more settled on car journeys now !

Noté 5 sur 5 étoiles

I ordered the large travel bed in khaki and it arrived very quickly with excellent communication. Assembly is simple and the whole item is good quality, especially the zip. It has been in constant u... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We’ve been using the Luther Bennett car pods for a long time and they have been an absolute game-changer for travelling with our Whippet. We love them so much that we have both sizes and multiple ski... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Animalerie

Écrit par l'entreprise

Welcome to Luther Bennett, best recognised for our original design of luxury dog car seats—the Luther Bennett Dog Pod. This product is at the heart of our exclusive collection, offering your pet unparalleled comfort and style during travel. We specialise in developing a small ecosystem of dog products, ensuring each one is a class leader in design, quality, and functionality. From our Dog Pod to our award-winning Dog Coat, every item is a reflection of our commitment to excellence. With an Excellent rating on Trustpilot, we pride ourselves on going above and beyond for each customer, delivering not just products but an elevated and luxurious experience. Discover Luther Bennett and join a community that values the very best for their pets.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

568 avis

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1 étoile

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A répondu à 76 % de ses avis négatifs

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4,7

Tous les avis

(568)

191 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

Bit disappointed as paid for two and…

Updated! Arrived after several ignored emails. Only responded following my negative post! Bit disappointed as paid for two and only on delivered. No response from customer service and spoke briefly with Anton after trying to get through several times! Still non the wiser and £190 out of pocket

13 mars 2026
Avis spontané
Logo de Luther Bennett

Réponse de Luther Bennett

Hi Amanda,

Anton here — founder of Luther Bennett.

I’m really sorry for the confusion around your order. After we spoke on Friday and realised only one Pod had arrived, I arranged for the missing one to be sent out immediately with next-day delivery.

I’m pleased to see it was delivered on Saturday morning.

Thank you again for taking the time to speak with me and for giving us the chance to put this right quickly. I hope you and your dog enjoy the Pods for many trips to come.

— Anton
Founder, Luther Bennett

Noté 4 sur 5 étoiles

Great website

Great website, very informative about their products.
The limited edition dog pod looks good quality, and very comfortable, would be good to offer a choice of seat cushion colour.
Only gave 4 stars as the D ring to attach the dogs harness has already come away so we’ve had to use the car seat belt instead.
Initially we thought it had helped relieve my pups travel anxiety but unfortunately it was short lived and he has reverted to panting and being restless.

4 mars 2026
Noté 5 sur 5 étoiles

Simply the Best

Oh wow, the quality and cosy- ness of our new dog pod is beyond superb!
Lottie, our Labrador, jumped straight in and went to sleep before we’d even put it in the car.
It gets its car trial tomorrow!

2 mars 2026
Noté 5 sur 5 étoiles

Bought 2 x pods in green for poochons

Bought 2 x pods in olive green for our 2 poochons. Wow what fantastic quality, great communication when I needed to ask a wu, fast delivery and more importantly robust, great car seats which clip easily into the isofix in the rear. I have 2 pods side by side for our dogs (one is 8kg and one is 12kg) and they fit perfectly in our Volvo. So much better than the dogs been loose in the tear boot with dog guard.
One dog likes the sides all up and one dog (nervous traveler) likes the great idea of the front being clipped down so she has more space
We took a long time to look at all car seats and we couldn’t be happier with these!

25 février 2026
Noté 1 sur 5 étoiles

Faulty dog seat purchased and customer service

We purchased a car seat for our dog after a lot of shopping around. This was more expensive but we thought it would be better quality. How wrong were we…

It arrived the fabric was damaged and there was a visable mark in a noticeable location under the logo.

I contact them explaining what the problem was along with photographs. I was given two options:
1) I could get 10% the item, which cost £190
2) Return it for a replacement at our own expensive for postage.
I thought this was really poor. At the time I didn’t realise that we shouldn’t have to pay to return faulty goods.

I responded to a message asking for feedback on their service. I then received a call from the owner Anton who wanted to put it right. I was given some options and agreed to let them know. This was promising. I responded and have heard nothing since.

I wouldn’t recommend especially with the customer service. Since friends have got similar items from different companies at a fraction of the cost and the quality appears much better. I won’t buy from them again.

27 septembre 2025
Avis spontané
Logo de Luther Bennett

Réponse de Luther Bennett

Hey there Nelz,

I’m sorry to hear you’ve been left feeling this way. That was never the intention, especially after I personally stepped in to resolve things.

For clarity, we do cover return costs for items that arrive damaged, so if that wasn’t communicated clearly at the time by our CS team, I apologise.

I’d still very much like to get this closed off properly with a resolution that leaves you completley happy.

Is it possible you can reach out to us, as I cannot see your info here.

info@lutherbennett.com

With the subject line - Trustpilot

— Anton

Noté 5 sur 5 étoiles

Delighted with the travel bed

Delighted with the travel bed for my mini dachshund. He’s travelled brilliantly in it from the first day. He didn’t want to get out of it when I first showed him it in the house.
Delivery was super quick and the quality of it is excellent, I look forward to many more road trips with my little dog in this.

4 février 2026
Noté 5 sur 5 étoiles

I ordered the XL dog pod after a very…

I ordered the XL dog pod after a very poor experience with another company.

The service was exactly as described, the delivery was speedy and the product quality is excellent.

My very anxious dog absolutely loves the bed and settles in such a relaxed way. She had to stay with friends this weekend and took her new bed with her. She is normally quite stressed and paces a lot when out of her own environment but they said she slept like a baby.

The big test will be when we take her to Europe in a few weeks. We haven't so far managed to help her enough with her anxiety during a long journey and she has previously sat up panting in her car dog cage in the boot the whole way despite anxiety medication. Hopefully this time, being closer to us and in her own secure bed, she will have a different experience.

27 janvier 2026
Noté 1 sur 5 étoiles

Website asking for tips

At checkout they have a section where you can leave a tip. I haven't interacted with anyone - why would i leave a tip? Makes me wonder if they don't pay their staff very well and are supplementing income by soliciting tips. Unfortunately, tips for online shopping seems to be becoming more of a 'thing', which means an automatic boycott from me.

1 février 2026
Avis spontané
Logo de Luther Bennett

Réponse de Luther Bennett

Hi Jon,

Thanks for your feedback.

The tip option at checkout is part of the platform we use and is discreetly placed on the page.

While we never expect, request, or promote tipping, many of our customers do choose to leave a small thank-you — especially after in-depth conversations with our team, who often spend a lot of time helping people find the right setup for their dog and vehicle.

Unfortunately, it’s not a feature we can toggle based on whether an interaction has taken place — it’s either on or off. That said, it’s entirely optional and very easy to skip.

Our small team is well paid, valued, and supported — and we’re proud of the culture we’ve built and the service we offer.

If there was a conversation or support experience you were hoping for before placing an order, feel free to reach out — we’d love the chance to help properly.

That aside, we appreciate you raising this, and we’ll keep your comments in mind as we continue reviewing whether this feature belongs.

— Anton
Founder, Luther Bennett

Noté 5 sur 5 étoiles

Must Buy!

Honestly the best thing I have purchased! It’s made car rides a joy, my puppy loves it she goes straight to sleep and curls up the minute she’s in it. Quality is great - easy to wipe clean. Fits nicely in my mini on the back seats. I can understand the price considering how much happier my puppy is and the quality of the item. Can’t wait to go on many more happy journeys!

19 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

The product was just what we where looking for.

The product was just what we where looking for, checked it out on line, a big plus for us was the isofix attachment for the car, we have now received the pod and are over the moon with it, came well packed also had a link on how to assemble, but it's very easy to do, as of today we have not used the pod, as we pick up our little puppy next week, but dont see any reasons that it wont be great.

16 janvier 2026
Noté 5 sur 5 étoiles

Quality product and great customer service

I ordered the smaller pod initially (ordered to resolve Lottie’s anxiety in the car primarily). A expensive product but I needed a solution and the product came with a money back guarantee, so I thought it had to be worth a shot. The quality of the product was immediately apparent, and it didn’t take Lottie long before she relaxed into it ((initially tried out in the lounge as recommended). Unfortunately, this pod was too small for her. I spoke to Anton as I wanted to exchange it for the XL. There was no quibbling over it, and I am now awaiting the larger size. Impressed by both the quality of the product and the attitude of the owner and customer service. Would recommend.

2 janvier 2026
Noté 5 sur 5 étoiles

Timely and well packed.

Timely and well packed.
Delivery driver needs to ensure that they leave a calling card or something to notify customer where parcel has been left.

8 janvier 2026
Noté 4 sur 5 étoiles

Great dog car seat

Great communication throughout. The product is great although dog still adjusting. Appears to be good quality. Only reason for 4 stars is it is a little pricey.

5 janvier 2026
Noté 5 sur 5 étoiles

Absolutely beautiful pod

Absolutely beautiful pod. Luxurious material with high quality cushions.
I would highly recommend this for your dog's travel journeys.
I have an average size whippet and unfortunately it was just a little too small for her, so reluctantly I had to return it

2 janvier 2026
Noté 5 sur 5 étoiles

Fabulous Product

This arrived in very good time, the product was beautifully made with high standard materials and frankly looked fabulous. My issue though unfortunately, was my dog! She is the correct weight for this pod but she is very leggy and tends to sit up in the car. We needed one slightly wider and the sides higher…however that is our issue not the pods. I am so disappointed because it did look good, I would recommend this product. Also….customer service was outstanding, even when I returned it and the post office lost it for a while!! Great company.

18 décembre 2025
Avis spontané

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