Luther Bennett Avis 

568
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We needed another travel pods for our springer spaniel. Having previously got a pod from Luther Bennett for our German shepherd, we knew where to go for a quality product. These pods are amazingly sec... Voir plus

Noté 5 sur 5 étoiles

Very pleased with my purchase , easy to order , delivered in a few days , simple to put together with a video to help, lovely quality . Hoping Rossi will be more settled on car journeys now !

Noté 5 sur 5 étoiles

I ordered the large travel bed in khaki and it arrived very quickly with excellent communication. Assembly is simple and the whole item is good quality, especially the zip. It has been in constant u... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We’ve been using the Luther Bennett car pods for a long time and they have been an absolute game-changer for travelling with our Whippet. We love them so much that we have both sizes and multiple ski... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Animalerie

Écrit par l'entreprise

Welcome to Luther Bennett, best recognised for our original design of luxury dog car seats—the Luther Bennett Dog Pod. This product is at the heart of our exclusive collection, offering your pet unparalleled comfort and style during travel. We specialise in developing a small ecosystem of dog products, ensuring each one is a class leader in design, quality, and functionality. From our Dog Pod to our award-winning Dog Coat, every item is a reflection of our commitment to excellence. With an Excellent rating on Trustpilot, we pride ourselves on going above and beyond for each customer, delivering not just products but an elevated and luxurious experience. Discover Luther Bennett and join a community that values the very best for their pets.


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4,7

Excellent

TrustScore 4.5 sur 5

568 avis

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1 étoile

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A répondu à 76 % de ses avis négatifs

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4,7

Tous les avis

(568)

191 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

Not great for Staffy

We have a Staffy who likes going places in the car and we thought this would be a good comfort option for him. The Dog Pod 2.0 size guides were very inaccurate, he’s only 7 months and can only fit in an upright position, squeezed in, which lead to him not relaxing in the car. The material is quality but very loud when he moves or tries to get comfy, this triggered anxiety he hadn’t shown in the car before as every time he moved it scuffed/crinkled loudly and left him very restless/unable to settle. The material is easy to clean but does not allow your dog to cool down if you are taking them back after a walk, we found the lack of breathability in the material meant he was not able to cool off and this resulted in excessive drooling and panting getting louder, combined with/making worse his not being able to settle. It is a luxury product but for us it didn’t live up to the expectation, we followed guidance on getting your dog familiar with it etc. We have since opted for a different travel bed for the car and all of these issues have been resolved which leaves me concluding that this bed was not good for him. We returned for refund, be careful as there are rules about returns that don’t quite match the usage it will get during the 45 day trial period and returns are at the customers expense.

1 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

I bought a pod from them and the quality is very good. The material is withstanding my puppy chewing it. I had an issue with a strap…
Rayelle in customer Service was very helpful. They quickly sent me a replacement strap which works perfectly. Many thanks Maria B

7 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Luther Bennett dog pod is great

Luther Bennett dog pod is great - a real investment. I’ve upgraded to the isofix 2.0 which gives extra safety and not disappointed.
Great customer and after sales service.

29 avril 2026
Noté 5 sur 5 étoiles

Good quality

Very pleased with the quality of the product, ease of putting it together and delivery. Took my dog out yesterday using the pod and he seemed to like it.

27 avril 2026
Noté 5 sur 5 étoiles

Nervous dog finally relaxing

My dog was not coping with travelling in our campervan at all. I nearly gave up trying. It has taken effort and training but he has finally cracked it. I believe his travel pod has played a massive part in helping him feel safe and secure. Great product. He looks so relaxed and comfy in it. I never thought he would manage it.

21 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Well made, comfortable, safe and stylish product

What a brilliant well made product and what an easy and delightful shopping experience buying online from Australia. The quality of the product is sublime, super comfortable for my little girl and most importantly secure and stylish. Delivery to Australia was super reasonable (1 week) from purchase.

31 mars 2026
Noté 5 sur 5 étoiles

This is the best thing I could have bought for my puppy

I bought one of these for my new puppy . I collected her on Wed and had a 9.5 hour journey back it was horrendous . She absolutely loved her seat she attempted to get herself out and changed her mind and got back in it. We’ve been out today she just snuggles in it and is so calm . This really is a fantastic bit of kit. Expensive yes but worth every penny I can’t recommend this pod enough it really does relax them in the car

12 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Outstanding quality.

Outstanding quality and speedy delivery. I am so pleased I decided to go with this brand. It is definitely worth the additional cost, this is a very high quality product and I am sure the dogs will be super happy, and comfortable when they are travelling.

2 avril 2026
Noté 5 sur 5 étoiles

Really pleased with our purchase

Really pleased with our purchase, it is a premium product but well worth the money and will last our 10 week old pup through to adulthood. Very easy to fit in the car and he is nice and secure!

30 mars 2026
Noté 1 sur 5 étoiles

This company has the worst customer…

This company has the worst customer service I have ever experienced. A zipper issue on a £165 product was met with a £12.50 compensation offer to ignore it. They refused to send a replacement cover unless I returned the old one leaving me with no car seat! Leaving me at maximum inconvenience because of their poor quality zip design. Despite photos and videos being sent they were completely unhelpful and failed to offer any compromise or solution. I then proposed paying for a cover at the reduced price of £65, as advertised when purchasing the seat, to be refunded when the faulty cover was returned. They emailed an invoice for £95! My advice is avoid this shoddy company at all costs and purchase your pooches seat elsewhere! Overpriced, poor customer services and no one contacts you via telephone despite multiple requests!

Further to their reply, each declined because I do not trust this company. They are charlatans and my advice is not to purchase any of their over price and poorly made products. They have not compromised on anything and all options leave me without a car seat despite this being their fault and not mine for producing products with sharp, poor quality zipping mechanisms. These products can cause harm to your pet!

19 mars 2026
Avis spontané
Logo de Luther Bennett

Réponse de Luther Bennett

Hi James, thank you for your review.

To clarify: a prepaid returns label, warranty replacement, immediate dispatch with Saturday delivery, and a full return / refund were all offered.

Each was declined.

The £95 was a fully refundable deposit — a way to get a replacement cover to you immediately without waiting for the faulty one to be returned first.

It was offered as a convenience, not a charge.

As a returning customer, we're keen to get this sorted.

Anton, Founder

Noté 5 sur 5 étoiles

I was let down by another supplier

I was let down by another supplier, found Luther Bennett online looked like a fantastic product, needed a bed for my doggo so promptly ordered Monday night at 10:00pm. I received the bed by Wednesday at 1:00pm. Fantastic service, and the bed looks brilliant great quality, it will get thoroughly tested this weekend, really pleased.you get what you pay for, is the lesson learned.

18 mars 2026
Avis spontané

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