Gutted really, bought a palm angel t shirt and a off white one as well and the off white t shirts had streaks through it which looked like dirt that I can’t get out and the palm angels teddy is Peelin... Voir plus
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Total disaster placed an order for a Palm Angles tee I contacted them about dispatch & tracking & they informed me they didn’t even have it in stock leaving me out of pocket.
Buying off Instagram is always risky business, buying from luxo fashion you feel more safe than you would at selfridges, Matt has gone above and beyond for me. Bought a gucci polo and it was too b... Voir plus
I ordered a amiri top for my husbands birthday, he has worn it twice and I have washed the item once according to the label on the t-shirt. I am very disappointed with the quality of the top it has bo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Luxo was formed following the culmination of many years passionately following the trends and brands associated with the high-end market. Having such a personal interest and understanding of the brands, we were convinced our knowledge and passion would ensure our customers benefit from being able to buy the style and brands they need without tirelessly filtering through hundreds of different pages.
Coordonnées de contact
Registered Address: 81 Burton Road, DE1 1TJ, Derby, Royaume-Uni
- N/A
- Sales@luxofashion.co.uk
- luxofashion.com
2,1
Bas
251 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Delivery was extremely quick and when…
Delivery was extremely quick and when communicating with Luxo they responded very quickly and helped me with my query
2 février 2023
Fantastic customer service.
22 décembre 2022
Perfect
Purchased a Prada polo. Couldn’t ask for more. Brilliant communication and product arrived exactly as described. I’ll be back for more. Better price than elsewhere too!
3 janvier 2023
Fast service. The best selection.
Fast service. Best selection of high end designer wear. Purchased my Stone-Island trousers and new beanie from them and they are perfect. Super-Fast delivery aswell so really have no reason not to give a 5 star review! Great service Luxo. See you guys next-time.
8 décembre 2022
Customer serve was amazing
Customer serve was amazing, after making an error in my address they emailed and was so efficient in putting it right, I’ll defo be ordering from here again
12 décembre 2022
Ordered next day came on time
Ordered next day came on time. It’s perfect no problems good quality real authentic items jausssjshbaahsybta
2 décembre 2022
Réponse de Luxo Fashion
Hi Sophie Din
As you know, we followed up with this TrustPilot review instantly via email and offered our urgent assistance (response within 15 minutes). We're responding to the actual review now as it's important for potential customers to see how we dealt with the issue.
We received your order at 18:38 04/12 and dispatched it on an express by 12 service at 14:43 05/12 (the earliest possible dispatch), despite you selecting free standard delivery.
As I'm sure you're aware, the Royal Mail strikes are causing significant delays in the postal industry at the moment (in the busiest time of year for couriers). As the sender, we have no control or influence over delivery once dispatched. We escalated your delivery to senior account managers and responded to your emails promptly. Once delivered, we followed up via email to check everything was ok.
There are very few parcels getting held back however yours was unfortunately one of the impacted ones. DPD have halted deliveries in your local depot to remove the backlog they are experiencing. They also could not plan for this; the RM strikes are causing extra stress and workload to the alternative couriers.
The situation has now improved significantly and we are experiencing very few issues in the run up to Christmas.
We genuinely apologise for the delay however there was nothing more our small business could do. We genuinely went above and beyond to ensure this order was delivered and hopefully you were satisfied upon arrival.
Best Regards
Luxo
Top brands company highly recommend
2 décembre 2022
Great selection fast delivery
2 décembre 2022
Quality product and great service
Product was great and returns easy so a trustworthy company. Does cost to return so keep this in mind. Excellent customer service and great communication. I’ll be using again.
19 novembre 2022
Good quality and fastest delivery I’ve…
Good quality and fastest delivery I’ve ever received
11 novembre 2022
I ordered a moncler t shirt it was too…
I ordered a moncler t shirt it was too big contacted customer service thay were great got another t shirt within a couple ov days brilliant company I'll be shopping here again definitely very happy customer
10 octobre 2022
Clothes way under retail and arrived…
Clothes way under retail and arrived earlier than expected 👍🏽
25 octobre 2022
Awesome customer service
Awesome customer service! I had an issue with a garment that i was sent out but matt and his team sorted it out straight away and kept me informed every step of the way.
Would highly recommend and can’t fault the customer service.
Thanks lads! Will buy again.
20 octobre 2022
Top was delivered in a box timely manner…
Top was delivered in a timely manner came folded and uncreased. Beautiful.
10 octobre 2022
Everything can perfect except the box…
Everything can perfect except the box it had a rip on the side and this was a gift for someone but other then that everything was excellent.
21 septembre 2022
Very decent would buy from them again
17 septembre 2022
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