My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Voir plus
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I am always skeptical with trying out jewellery companies, would normally just pop into Hatton gardens. But Luxsy jewels was recommended to me and by far the best customer service I have receiv... Voir plus
I must begin by complimenting the speed at which the ring I ordered from this website was delivered. arrived within a day, and they regularly offer clear, timely customer service. They constantly get... Voir plus
L'entreprise a répondu
The item's received were amazing quality however the customer service is poor! Sent three emails since 25th December and no reply to any also sent a return request for the replacement of bracelet in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Coordonnées de contact
Royaume-Uni
- support@luxsyjewels.com
- luxsyjewels.com
3,7
Moyen
379 avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very Nice quality especially the…
Very Nice quality especially the moissanite collection
6 mai 2026
Avis spontané
dont like it they dont gave me free…
dont like it they dont gave me free gift with purchase but some glitch come i delete my order in cart but free gift can’t delete i gonforward and order it that free gift claim i got massage its shipped and come on that day but never if they not want to shipped wht they send massge that shipped track here ?
6 mai 2026
Réponse de Luxsy Jewels
Hello Javaria,
Your order did not qualify for a free gift as you only spent £28. To qualify for our free gift promotion you needed to spend £55. This promotion was evident all across our website. Hope this helps. We have sent you an email explaining this to you.
Thanks.
Réponse de Luxsy Jewels
Hello Juliana,
Your order is a custom order and can take between 2-4 weeks to complete as stated on our website policies. Your item is within the timeframe and you will receive it within the timeframe :)
Paid extra for 1-2 day delivery and it…
Paid extra for 1-2 day delivery and it came in a week. Waste of my money.
25 avril 2026
Réponse de Luxsy Jewels
Hello Mona,
I’m really sorry to hear about the delay with your order.
Our Tracked 48 service is a priority delivery option, but unfortunately it isn’t a guaranteed timeframe, so delays can occasionally happen with the courier. That said, if this had been brought to our attention, we would have done our best to resolve it for you straight away.
Purchased the Moissanite Heart ring for…
Purchased the Moissanite Heart ring for my wife and she absolutely loves it. It also came with the certificate. Quality 10/10 and service was 10/10. Highly recommend!
23 avril 2026
Avis spontané
Great Customer Service
I am always skeptical with trying out jewellery companies, would normally just pop into Hatton gardens.
But Luxsy jewels was recommended to me and by far the best customer service I have received in a while.
Honest & straightforward, I can’t wait to surprise my sister with bracelet for her birthday ☺️
Thank you Luxsy
29 avril 2026
Avis spontané
I emailed them regarding my tracking…
I emailed them regarding my tracking number and nobody got back to me.
21 avril 2026
Purchased the ottoman ring and love it
Purchased the ottoman ring and it is stylish and fits like a glove. Definitely getting few more items.
22 avril 2026
Avis spontané
I purchased a few things for myself and…
I purchased a few things for myself and my bridesmaids and they all loved it!
27 avril 2026
Avis spontané
10/10 best of the best
My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is absolutely lovely. I rate this 10/10 its a beautiful amazing piece. Please guys check Luxys Jewels 💎 you won’t be disappointed. I shall be getting more items.
23 mai 2025
Avis spontané
"I ordered from Luxsy Jewels online and…
"I ordered from Luxsy Jewels online and I am blown away! The pieces are even more beautiful in person. The craftsmanship is top-tier, the gold quality is solid and the designs are so unique - perfect for events and everyday wear. Shipping was fast and the customer service was very helpful when I had questions. 10/10 service and quality. Highly recommend!"
9 avril 2026
Avis spontané
high quality & super shiny
saw videos of a unique ring called ottoman, ordered it & it's so shiny & reflective, the quality is dense & will last long, big up! 💪🏽
20 décembre 2025
Avis spontané
Phenomenal service
Phenomenal service. Brilliant product. I seriously recommend
18 avril 2026
Avis spontané
My wife loved her gift for her…
My wife loved her gift for her birthday.
Quality tennis chain !!
24 avril 2026
Avis spontané
Réponse de Luxsy Jewels
Hello Scarlett, The item you ordered was a made to order piece which takes a production time around 2-3 weeks. This is mentioned on the product before checking out. The product has now been delivered within the timeframe.
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