28 weeks after our related travel arrangements were cancelled due to the Middle East conflict, I still haven't received a full refund....thousands owed back. Hours of chasing, emails, letters...th... Voir plus
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Lisez les avis des autres
After booking several family holidays through Nadira at Luxury Holidays we knew that we would be booking our honeymoon through her! She got us an amazing deal to Dubai for 2 weeks. The booking process... Voir plus
L'entreprise a répondu
Delayed 5 hours on runway due to tekky issues at Heathrow, emailed company regarding transfer & missed connection at Doha, both IGNORED FOR THE FULL DURATION IF THE JOURNEY. arrived Doha , Qatar had s... Voir plus
We have used Luxury Holidays as our main travel agent for over ten years. Charles is our go to booking expert. Everything is very customer focused. We traveled this time to Abu Dhabi to the Em... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Luxury Holidays offers the best hand picked luxury destinations. All our experts have first hand knowledge of all the hotels we sell.
Coordonnées de contact
Southbridge Place, CR0 4HA, Croydon, Royaume-Uni
- luxuryholidays.co.uk
3,4
Moyen
130 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Obstructive company
refusing to provide holiday refund for 5 months - dDbai cancelled and they have been refunded by their supplier - they have lied throughout and are trying to keep our monies for months even through they are sat in their account. Avoid at all costs
14 avril 2026
Avis spontané
Réponse de Luxury Holidays To Ltd
Dear Ms Lewis,
Thank you for your feedback and sorry to hear that you were not satisfied with your service.
Please note that due to the current unprecedented situation that is taking place in the Middle East, all suppliers are taking their time to refund us. We need to wait for the monies to be processed back from our suppliers before it can be passed onto our you.
We appreciate that this is not ideal, however we are unable to do anything further at this moment in time I'm afraid. Shikha the reservation manager will keep you updated in the meantime should you have any queries.
As soon as we receive the refunds back from our suppliers, we will let you know.
Thank you for your patience and we will be in contact with you in due course.
Kind regards,
Luxury Holidays Customer Services
Booked a Dubai holiday in January this…
Booked a Dubai holiday in January this year and had a fantastic experience, Sol was really helpful and advised on the best hotels to stay at and went out of his way to organise a driver for our trip too. Will definitely be booking our next trip with these guys again. Keep up the great work guys!!
17 janvier 2026
Avis spontané
Réponse de Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Amazing service
Booked a holiday with Babs to the UAE despite what is going on. The process was quick and easy
13 avril 2026
Avis spontané
Réponse de Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
B&B problem resolved
Azim & Andi really helped me during the time when I was looking for a package to book holiday in Korea and I forgot to add hotel b&b called up again answered the call real quick spoke with Azim and he got back to me confirming the price and sorted all out without stressing, this is the Service I want when I need support and help well done guys
10 avril 2026
Avis spontané
Réponse de Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Great service during stressful situation
We booked last year with Sol for a holiday to Dubai due to travel in March when the conflict all kicked off. We were contacted and offered the option to move dates or move destination. Everything was amended promptly and we ended up having an amazing holiday in Maldives. Would definitely use again and recommend.
25 mars 2026
Avis spontané
Réponse de Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Excellent service and was really happy…
Excellent service and was really happy with the way my booking was handled. My original holiday to Dubai was affected by the current war going on.
But Sol was quick to respond and assisted me in getting my holiday rebooked for another date.
I have always booked my all my family holidays with them and have never had any issues.
18 mars 2026
Avis spontané
Réponse de Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Poor experience
Booked package - impacted by Middle East. They were unhelpful & left us without any accommodation in Thailand and did not honour the rights that are meant to apply with a package holiday. Been a long standing customer over many years - will never use again and simply cannot now recommend them - avoid at all costs.
4 mars 2026
Avis spontané
Réponse de Luxury Holidays To Ltd
Dear Customer,
Thank you for your feedback and sorry to hear that you were not satisfied with our service.
Please note that our reservation manager Shikha has responded to you via email and offered a £300 credit which has been duly applied towards your future booking in December.
We hope that this matter has now been resolved satisfactorily and we look forward to any future bookings that you make with us.
Kind regards,
Luxury Holidays Customer Services
Terrible holiday provider can see from…
Terrible holiday provider can see from the many other reviews that they steal people’s money and refuse to provide th holiday they promised they would take care of any issue then if there is issues it’s well pay extra money then they promised transfers for £120 then charge me £150 they took advantage of my brain damage and disability encouraging me to go get currencies for countries that thy knew they were not able to book me to they are either incompetent or liars or both
I would of been better booking the holiday myself they have caused me two weeks of distress leading up to the holiday meaning I’m probably not fit or well enough to fly anyway they promised on Sunday to call or back Monday then it’s Wednesday today meant to be travelling tomorrow and they have screwed up my entire holiday, whole idea of a travel agents is to avoid the stress I would of been better booking myself than with these dishonest crooks
In reply to their copy and paste reply etc … they told mistruths about what the hotel had said I know as I seen the email transcripts etc and also the transfers didn’t turn up or turned up two hours late or wanted more money as holiday company hadn’t provided them accurate times etc or changed of flights etc
They even originally suggest one transfer turn up at 6pm for a 3pm flight so unless it’s a magic time travelling taxi 🚕 etc….
Totally useless travel company I have all the emails to document this too
4 mars 2026
Avis spontané
Réponse de Luxury Holidays To Ltd
Dear Customer,
We would like to update you regarding your booking.
Please note that we did not charge you anything extra beyond the revised rate. At the time we initially provided the quote, the rate was subject to availability. By the time the booking was confirmed, the supplier had increased the price, which resulted in a £30 increase. As this is a private transfer, rates can change depending on availability at the time of confirmation.
We would also like to reassure you that we have addressed all of your concerns. We contacted each of the hotels directly regarding your complaints, and they have acknowledged them. As a gesture of goodwill, your rooms have been upgraded.
We have made every effort to ensure your holiday is as comfortable and enjoyable as possible.
Kind regards,
Luxury Holidays Customer Services
🚨 Warning
🚨 Warning: Don't Fall for the Scam! 🚨
I'm sharing this to alert everyone about a fraudulent team that's been operating. They promise the world - invest 2k, 5k, 10k, or 25k, and you'll get access to 5-star hotels whenever you want. Sounds too good to be true? It is!
We've been trying to contact them for 5 months to book a hotel, but they're ghosting us. The sales guy, Khan, disconnects the call whenever we reach out. 😡
Don't trust them with your hard-earned money. They're scammers, plain and simple. Spread the word and save others from getting duped! 💔
#ScamAlert #Fraud #Beware
4 mars 2026
Avis spontané
Definitely recommended 5*
Thank you for arranging my trip and communication was great. My family loved the holiday and everything went smooth including the flights and transports. Definitely recommend 5*
15 octobre 2025
Avis spontané
Réponse de Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
I travel every year and would always…
I travel every year and would always arrange my flights and accommodation with you. I landed at my destination only to find out the transport car from the airport to my hotel was not there, which i had paid for. I contacted the company via email and expressed my disappointment and requested a refund as i had to pay for a taxi. I had several emails from various people back and forth, only to be told that apparently someone was there but unfortunately, i'm incapable of reading my own name and actually identifying a person that apparently was there, basically I was called a liar. I have sent several emails since returning from my holiday and nothing. No refund and no knowledgement what so ever. This is probably the worst customer service I have had. I don't think i will be arranging any of my future travel plans with you ever again.
8 septembre 2025
Avis spontané
Réponse de Luxury Holidays To Ltd
Dear Ms Hussain,
Thank you for your review. We’re sorry to hear that your experience did not reflect the high standards we strive to maintain.
Please be assured that we did not deny a refund or suggest any dishonesty on your part. As part of our standard process, we requested proof of taxi payment to support your claim.
Once we receive the necessary documentation, we will be happy to process your refund. Kindly send proof of payment along with your LHT or VAC reference number to admin@luxuryholidays.co.uk, and we will work to resolve this matter promptly.
Kind regards,
Customer Services
Excellent and professional service from…
Excellent and professional service from Daniel.
Did exactly what he said he would do and got flight details once we had paid balance in an hour instead of 4 wks before holiday and we have been able to pick and book our seats So very happy
3 septembre 2025
Avis spontané
Réponse de Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Pooja was an amazing help from a start…
Pooja was an amazing help from a start to finish. I had to make a few amendments along the way and she was always patient and so helpful. Nothing seemed too much trouble.
The holiday was perfect. The local agent was brilliant help.
I would highly recommend booking through Luxury Holidays and hope to book with them again in the future.
18 mai 2025
Avis spontané
Réponse de Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Excellent service from the Sufyaan who…
Excellent service from Sufyaan who arranged our EuroLeague Final Four ticket package in Abu Dhabi—everything was smooth, professional, and exactly as promised. The overall experience was seamless from start to finish.
27 mai 2025
Avis spontané
Réponse de Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Con merchants
This company will take your money and hang you out to dry
Stay away from luxury holidays tld
6 mars 2025
Avis spontané
This is our 2nd year using luxury…
This is our 2nd year using luxury holidays, this year in particular we’ve had a fantastic service from Nilesh. Being quite fussy I went back and forth with different options on destinations and hotels but nothing was too much for Nilesh, he came back very quickly with options and very competitive pricing each time . I will definitely recommend using Nilesh/ luxury holidays as your agent if you want a great service!
31 janvier 2025
Avis spontané
Réponse de Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
I booked my holiday through Pooja
I booked my holiday through Pooja, she was very help and very knowledgeable. I am very particular and Pooja was patient at understanding my requirements. Would definitely recommend booking with this company and ask for Pooja, you won't go wrong!
6 février 2025
Avis spontané
Réponse de Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Do not use
Do not use, if I could rate zero stars I would. Terrible service, understand mistakes can happen however refusal to rectify, very disappointed.
10 janvier 2025
Avis spontané
Réponse de Luxury Holidays To Ltd
Dear Ms Bradbury,
Thank you for your feedback and we are sorry to hear that you did not find your experience with us to be up to our usual high expectations. Please note that whilst we apologise profusely for the mistake which your consultant made initially by booking the incorrect hotel, our reservation manager went out of her way and did everything she could to resolve this issue which we trust has come to a satisfactory conclusion. At no point did we refuse to rectify this issue. The reason it took longer than expected was because there were initial difficulties in obtaining the room type at the new hotel which you requested. Once this was resolved, we got back to you with a new price which you were happy to pay for and we have also sent you new travel documents accordingly. We hope you enjoy your holiday and we look forward to any future bookings that you make with us.
Kind regards,
Customer Services
i have used Luxury Holidays To book my…
i have used Luxury Holidays To book my honeymoon. sufyaan has really took his time and experienced knowledge to book our desired honeymoon. he made sure the holiday catered our desires perfectly.not only did he find us the best deal but he allso made sure that we got the most out of our stay, he definitely made our trip easy the flights,pick ups,and hotel timings went smoothly. i really couldn’t recommend him enough. this once in a life time experience has been unforgettable thanks to Luxury Holidays and main man Sufyaan.
14 janvier 2025
Avis spontané
Réponse de Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Trusted travel agent, will use again
Nilesh went out of his way to ensure our holiday we booked through them was perfect. He answered every question quickly and gave us confidence that all was in order.
10 janvier 2025
Avis spontané
Réponse de Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
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