Luxury Holidays To Ltd Avis 

Do not book a holiday with this company!!!
My family and I had our Dubai holiday cancelled due to COVID travel restrictions. Although a manager initially agreed to a full refund, a time frame was never stipulated.
I was/am more than aware of how difficult it has been for the travel industry on the whole during the last 18 months, but having zero communication from this company, my emails and voicemails continually ignored by all managers left me very concerned. This has resulted in hiring a solicitor to recoup the large refund whilst paying out additional legal costs.
What should of been a celebratory ‘once in a lifetime’ holiday has been nothing other than a disaster causing upset and anxiety, which could of been easily avoided had the company offered some form of communication or reassurance throughout the experience.
The call handlers were always helpful when I attempted to speak with someone, but unfortunately always on the receiving end of my complaints of frustration.
The managers of this company are a nothing but a bunch of charlatans!

Our holiday was cancelled last April due to COVID. I was told I could have a refund but it could take up to 12 months. No problem I thought, the industry was struggling and I was promised regular updates. Never received an update unless I emailed and each time was told they didn’t know when they would get the money to refund me. As we got close to the 12 months they stopped replying to emails and messages left with reservations and promises of call backs never came. Even emailed the managers@ address as per the complaints process on their website but still no response so I had no choice but to go through my credit card company. I have now got the majority of my money back through my credit card company.

UPDATE 15 JUNE - I was contacted by Imran who was very apologetic and has refunded the remaining £500. Seemed a genuine guy. Fully appreciate it’s been tough for you guys as airlines and hotels aren’t refunding you as quickly as direct customers and you’re working on skeleton staff but I think the frustration for many customers is not the delay in getting a refund (as that’s largely outside your control) but the lack of updates/communication. I also think the person replying to Trustpilot reviews needs to check his facts before responding to avoid annoying customers further! Anyway I am very grateful for your help to resolve this Imran and I wish you all the best for the future. Thank you

We booked a holiday to Sri Lanka last Easter which was cancelled due to Covid-19. Out of decency we decided to help the company out and re-book for this year (obviously at an additional cost) and help them out by letting them keep our money. This was again cancelled this Easter due to Covid-19 and we asked for a refund and they refused saying it could take up to 12 months to get our £7,296.00 back.
Absolute charlatans, as we tried to do the nice thing, and they have just ripped us and others off.
Also, for the record, our contract was with them direct and not with the airline - poor excuse!!

Brilliant service from start to finish.
Been booking with Azeem for last 7 years and he went out of his way to help with each and every enquiry i had about covid-19 and travel restrictions.

One of my friends recommended them so I said let me give it a try. So I've contacted them by chat (I found it very easily and quick to speak with someone who can help with my request) and managed to book 7 nights for me and my family for September this year at Doubletree by Hilton Marjan Island with All Inclusive "Be Exclusive". This Be Exclusive I can't see it nowhere so they've told me that they are the only company who have access to this package. The lady I spoke with was very helpful and explained to me what is included. The entire process was smooth and fast and I wish everything will be as planned when I go (hopefully the pandemic situation will allow us to go ). Thank you for now Luxury Holidays

I am booking my trips with Luxury Holidays for a long time. They always get the best price and they offer great service. They know how to look out for their customers.

booked DoubleTree Marjan Island for next March, really helpful friendly service, would defiantly recommend

First time booked with Luxury Holiday last year after a friend's recommendations and could not travel due to travel restrictions. I got my refund with minimal hassle and have now booked again with them to go end of the year. Very excited and hoping we can go this time. 🤞

Great experiences all around, have been using Luxury Holidays for the last 6 years. Thank you specifically to Adam for arranging my winter trip to Double Tree on the Be Exclusive deal which means I don't have to worry about spending more money on my family and children :) legend!

Holiday to Dubai.
I have been booking my family holidays with Luxury Holidays/Value Added Travel for several years.There service has always been second to none and have always been great value for money.

Thank you Luxury holidays for the outstanding service! I booked my honeymoon to Dubai and Maldives with them and I have to say that package provided by them was 1) Cheaper than their competitors 2) additional extras + upgrades 3) excellent communications when amendments needed to be made.

In all honesty, I cant fault them one bit. I'd highly recommend them to anyone.

Thank you guys once again for arranging such an awesome honeymoon for me and my wife.

I have been using Luxury Holidays/Value Added Travel for a few years now and always get good service and best prices.

Booked a last minute deal to Dubai with some friends of ours last year and we were all a bit worried travelling during a pandemic but we really enjoyed it.

The hotel was not crowded so we did not feel unsafe at any point and were actually able to go to Dubai Mall and eat in restaurants without much restrictions so it was a nice change from here and felt relaxing. We even ended up staying an extra few nights as we were having such a good time.

I understand that we leave in hard times for everyone at the moment because of the pandemic and I don't know about others but my experience so far with Luxury Holidays has been great. I've booked my honeymoon last year to go in June 2021 to Mauritius but because I had to postpone my wedding to 2022, I had to change my dates for my honeymoon too for 2022 :(( . So I called and managed to speak with a guy called Sol who managed to find me a better deal than the one booked last year so I can say that I was lucky he he. He sounded so professional and helpful. I am not giving 5 stars only because I am waiting to see how my honeymoon in Mauritius will be (fingers crossed it will happen in 2022) and if everything will be as planned I will come back to give them 5 stars :D. Thank you for now

I just booked a holiday with this company and I am really pleased with the customer service and help I received. I spoke with someone named Adam, and he was brilliant at making me feel a happy customer. The staff who are dealing with my booking are very friendly and helpful. This isn’t the first time I have booked with the company and this won’t be the last. Great place to book holidays, always leaving me with a smile and excitement for my adventures. Thank you so much

Booked with Luxury Holidays/Value Added Travel and was originally meant to go in summer 2020 but could not go because of travel restrictions. They managed to rebook me for the same summer rate to go in November which was coming out more expensive on other websites. The holiday was a much needed break away for me and my family.

Only thing I would say is that the response time was a little slow compared to booking instantly online but the bloke was honest with me and told me they were under a lot of pressure with the pandemic and everyone changing dates so I can understand the delay as well.

I had a really great experience with luxury holidays. They helped me plan my perfect holiday and in what has been a challenging year for most, they have helped me move my holiday twice now with ease and clear communication throughout. I will be using them for all my future holidays

A holiday to Sri Lanka booked in January 2020 for a July 2020 trip - for obvious reasons this did not transpire.
In spite of numerous telephone calls and email correspondence Luxury Holidays To who also trade as Value Added Travel consistently evaded and obfuscated about refunding the full monies paid regardless of their legal obligations - this extended to statements that they could not recover flight monies and only offer a voucher despite Qatar Airways confirming that refunds were readily available and claiming the hotel booked would not return monies paid - on contacting the hotel direct there was no record of any booking and no transaction had taken place between Luxury Holidays To and them.
After many months of battling I sought remedy through credit card charge backs on the two cards used to pay the holiday on - a lengthy but successful process which concluded this week - 14 months after the initial booking was made.
Having previously booked through Luxury Holidays To for several holidays including the arrangement of our wedding the treatment received was disgraceful - whilst previously I was happy to recommend this company I would advise anyone considering using them to make their choice very carefully! I will not be using them again.

Absolutely dreadful company, booked with them on a recommendation pre covid, my flight to Dubai was cancelled by Emirates so being a package holiday I was entitled to a refund within 14 days. Value added travel have informed me that it may take up to a year which is totally unacceptable, threatened to take them to small claims court, they promised to keep in touch after this and that my refund was in progress, guess what, they’ve gone silent again. Have done a credit card chargeback now, if this doesn’t work I’ll be going to court. Whatever you do, don’t book with this company!

Edit in response to the reply from luxury holidays. I have only had a refund because I’ve made a claim on my credit card. I’ve still not had any correspondence from the company at all except the reply below so please do not waste your money with this company. I’ve had no updates, no apologies, nothing, purely a massive waste of time filling out claim forms because the company can’t be bothered to refund your money.

Our holiday to the Maldives was cancelled In August, although luxuryholidays would only say we couldn't go because the island, as shut. Still trying to get out money back, we are just told accounts looking into it and it all goes quite again.

Scammers. Refusing to refund 7 months on and fighting my credit card chargeback. Don't book with them, they are not trustworthy. If only one could give zero stars.
They also call themselves Value Added Travel.
They have now responded to this review. THE ONLY REASON I HAD A REFUND IS THAT I TOOK LEGAL ACTION AND IT TOOK ALMOST A YEAR TO RESOLVE! THEY CHEATED ME AND IGNORED THE LAW.