Luxury Watch Repairs Avis 

Update my experience with this company, today I received my watch back, an i have to say the work has been completed/polished to a high standard weather this was done by themselves or outsourced im unsure, but the over all experience with this company was still awful they had my watch around 4 months with no communication, untill this week to let me know that it was completed an they would send it out an today a received it, I would still advise to avoid this company at all costs to save the experience that I went through, but on the whole at least my watch has been returned with the work carried out

Luxury Watch Repairs took 5 months to repair my husband’s watch at considerable cost. Unfortunately, 12 months later, the watch started losing time and 18 months later it stopped altogether. After contacting the company to arrange for the watch to be returned to the repair team, under the 3 year warranty promise, I was unable to get a response. I sent 7 emails and tried calling the listed number (which is disconnected). To say I had a disappointing experience would be an understatement. Given the price of the repair, I really hoped for better service!!

After 14 months of waiting for the service I paid for and for my watch to be returned, and with no response from Luxury Watch Repairs to my Letter before Action, I have now reported the theft of my watch to The Metropolitan Police through their non-emergency phone line (101). I have also reported my experience and the false claims made by this company on their website, to the Insolvency Service using their online form. The Manager of the company avoids giving his name, but he was the director of a company with the same name that went into administration in November 2025, so it's publicly available information (on the Companies House website). I'll also be filing a claim through the Small Claims court. I wish the best of luck to the many people who seem to be in the same position as me.

I sent my tag watch in for a service and paid on 1st March. I was told it would take 12-14 weeks. I have 2 updates telling me it would be delayed but both revised dates have now also passed without any comms

I was able to make an appointment to visit for Monday 31st via the website and this was cancelled the night before at 2340 by e mail promising an update the following morning. This was 2 weeks ago and I have not heard anything since despite e mailing every day.

I am now going to progress with legal action.

Like numerous others, I have paid for an expensive service only to be completely ghosted. I've have paid over £1000 up front for the repairs in June, and have not had any response to multiple requests for updates since, and they still have my Cartier. I am now pursuing legal action for recovery and hoping that this review may be the way to finally get them to reply. DO NOT USE THIS COMPANY.

Very good experience ,Luxury Watches kept me up to date every step of the way.Have used this company on a number of occasions and would strongly recommend .

Great fast repair and packed and sent securely with guarantee.

Excellent service—great communication, secure postal handling, and obvious care for my watch. Professional workmanship, guaranteed, with a very speedy turnaround.

The only downside was DHL, which failed to deliver within the promised timeframe. Overall, highly recommended.

I sent my Tag Heuer in to LWR for a battery replacement (all very smooth); then read some reviews and panicked that I might not see my watch again. Anyway 4 weeks later and it’s been safely DHL returned.. working nicely, thank you.

I paid for a full service on my omega 1st June 2026 , I have sent dozens of emails with no reply , they have my money and my watch .

SCAM ALERT !!!! DO NOT SEND THEM MONEY !!! DO NOT SEND THEM YOUR WATCH - I paid £522.00 & sent them my TAG watch. Never heard from them again ! completely ignored my emails when I requested updates. Its been 30weeks now and I have requested a refund from my credit card company. Shysters!!

Review No4! Still no closer to getting a meaningful reply or an update, just empty platitudes about how they are understaffed and that they will get back to me within 1 working day……still waiting! Just found out that Omega have revoked their accreditation so please do not send them your watch. Been advised to try calling about a “new service” on the rest of my watches and when I get hold of an actual person hit them with a request for an update on my outstanding service. I will keep you updated.

I sent my Rolex Submariner in on 13th June with a turn around period of 6-8 weeks , paid the repair fee and had the customary " watch is being processed" after numerous emails (no contact number to call) had no answer . Now got the email again regards it is being processed, thinking of taking legal action!!! DO NOT USE THIS COMPANY

Do not use this company.

I sent my TAG Heuer watch to Luxury Watch Repairs using their prepaid Royal Mail Special Delivery label. For over two weeks, the watch has been stuck in repeated return-to-sender loops because the business has not been at the address they provided.

Royal Mail confirmed the company had to update their address, and multiple delivery attempts have failed. Communication has been slow, and I’ve had to chase repeatedly for basic updates. More recently no response to my emails.

I’m still waiting for the watch to be safely returned, and the lack of clarity and delays have caused significant stress. I hope this is resolved soon, but based on my experience, I would urge extreme caution.

I was shocked to see the low rating for LWR because my experience has been nothing but exceptional.

I've used LWR four times for servicing my watches and have never once considered going elsewhere. Every interaction has been professional, efficient, and reassuring. The premium packaging provided for sending watches is excellent, and communication throughout the repair process is always clear and timely.

What stands out most is the customer service. LWR consistently delivers a level of care and attention that makes you feel valued as a customer, all at a very fair price.

I've recommended LWR to both friends and family, and they have all reported the same excellent experience. For me, LWR is the only company I trust with my watches.

A huge thank you to the entire team for making watch servicing so straightforward and enjoyable.

If you’re considering luxury watch repair services, be careful.
My experience has been terrible — emails ignored, phone calls never answered, and the only time I got any movement was after filing a court claim. It shouldn’t take legal action just to get basic communication.
If you’re sending off an expensive or sentimentally valued watch, choose a company that actually responds and doesn’t leave you chasing them for months.

Great service and communication. Very quick battery replacement.

Great service, great communication at every point and very straight forward.

I now need to add that the excellent communication had promised me a refund of my postage due initial miscommunication. Shortly after this unsolicited promise they followed up with an email prompting my review. 2 weeks later I haven't received the refund and think it was an empty promise to get me to write a positive review. The service was good, but that could have been more luck than judgment and I'd hesitate before using them again.

From start to finish, a prompt service from delivery of package to send watch, follow up photo of watch on reciept. Service well priced with quick turn around. Returned traced mail promptly.