Lyn Tanks Avis 

Speedy response to my email and an outcome that I didn't expect.
So really pleased

Ask me again when I’ve received the product, so far the communication as been excellent.

The product does not offer any real support. The fabric is soft but not breathable so not good in heat. I think I could have purchased a similar product much cheaper from Temu. Lastly the advertisement was misleading as I thought it was a NZ product but its from China.

After receiving items that did not match description. I requested a refund as I was not happy. Refund process went very smoothly. I was impressed with how easy it was.

The customer service was absolutely outstanding when I made a mistake with sizing....thank you so much lyns tanks 😀

Prompt, interested, polite, resolved immediately

Unfortunately I got the sizing wrong but they were so willing to fix the problem. They are sending another, the only cost to me is a little bit of shipping. I couldn't ask for better than that

Instant replies to emails
Lots of helpful information
Great service

Excellent customer service Anna very quick response to my enquires. Turns out I miss entered t own email address but they were too polite to say that. Thanks for your great service, can’t wait to try the product

Appreciated how responsive they were and that they were able to assess the situation and respond accordingly. Emails were really genuine and sincere and I valued the interaction with Ruby and her clear communication

I would not recommend buying from this company.

The products did arrive, so I can’t say it’s a scam in the sense that you never receive anything. However, my experience has been extremely disappointing.

The sizing runs much smaller than expected, and the quality was nowhere near what I was expecting for the price. My elderly nana spent over $120 on these tanks and was very disappointed.

The biggest issue has been customer service. The website tells you to email them, but the email link on the site directed me to an incorrect email address, meaning my original email bounced back and was never delivered. I then resent my email to the correct address, completed the contact form on their website, and contacted them through Facebook. Despite multiple attempts over several days, I still have not received any meaningful assistance with our refund request.

I also noticed there appear to be several nearly identical websites selling what look to be the same products under different brand names (for example, Lyn’s Tanks, Maggie’s Tanks, and Mary’s Tanks). That made me feel much less confident after placing the order.

If you’re thinking of buying, I would recommend researching the company thoroughly and reading recent customer reviews before spending your money.

Unfortunately, based on my experience, I would not purchase from this company again.

The product that I purchased was very disappointing but the service that I received following an email that I sent, was outstanding. Thank you very much to Shantel
who emailed me back promptly, offered new Tanks in a new design and agreed to a refund.
Thank you for such great customer service!!

Tank delivered , nothing like pictures.
Very thin material. No seams it was rubbish

First, the tanks are great. Everything that is said on the website is accurate. Second, I ordered the wrong size and the online support was fast, efficient and friendly.

They have tried to help me sort out why my payment hasnt gone through. Still trying.

Informative friendly pre purchase answers to my queries. Prompt too. Recommend.

Lyn's Tanks previously operated a .co.nz site that disappeared overnight, and also advertise as Mary Tanks, Rosie Tanks & Maggie Tanks. Their pattern is consistent: cheap, badly made products drop‑shipped from mainland China that bear no resemblance to what you purchased, with sizing much smaller than stated.

The store’s marketing, reviews, and product claims are fabricated to create a false sense of legitimacy. Refunds are difficult to obtain, and many customers report being offered partial refunds framed as goodwill gestures — these offers are designed to keep as much of your money as possible and discourage formal chargebacks (which carry penalties) and should not be accepted.

If you’ve purchased from this retailer, request a chargeback via your credit card provider. If your payment was processed via an online store e.g. Shopify, submit a scam report to Shopify as well, and flag any related advertising on social media. To save others from the same fate, please report to local police and other agencies that control online crime e.g. Commerce Commission, Netsafe, Scamwatch Australia. etc.

Had a lovely first-time shopping experience with this company. Lyn herself handled all my queries and I was amazed to find out that it has been shipped to me less than 24hrs later, something that rarely happens for me. Thank you Lyn!