LyteHosting LLC Avis 

140
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

They have a good support system, I needed a port open for an external DB connection, the technical team was fast and responded well

Noté 5 sur 5 étoiles

My name is LASISI OMOTAYO, I love ❤ ltyehosting llc swift response to finding solution to our challenge on their hosting. and untiring supportive mindset to bring solution to their client challen... Voir plus

Noté 1 sur 5 étoiles

I believe they have few, if any, technical team members in this company. I bought a hosting plan, encountered a technical problem, raised a ticket, and didn't get a response or solution for up to 48 h... Voir plus

À propos de l'entreprise

  1. Service d'hébergement de sites web

Écrit par l'entreprise

We offer the best and reliable services. No downtime. No security issue. If your website is your personal business, we want you to succeed. A ton of website hosting options, 99.9% uptime guarantee, free SSL certificate, easy WordPress installs and other CMS.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

140 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,2

Tous les avis

(140)

40 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Extremely Disappointing Experience with LyteHosting

I rarely leave negative reviews, but my experience with LyteHosting has been beyond frustrating. After purchasing their hosting service, I’ve been left with no support and no resolution for Weeks. Despite multiple attempts to reach out to their support team through various channels, I’ve received no response.

Here’s what I’ve encountered:

Lack of Support: I’ve reached out multiple times, only to be met with complete silence. It's unacceptable to spend money on a service and get no response when issues arise.

No Transparency: There is no clear information about response times or any indication of when my issue would be resolved. The lack of communication is frustrating, and it's been weeks without any follow-up.

Unresponsive Customer Service: I've tried every method of contact, and they just don’t reply. It seems impossible to get any kind of resolution. No acknowledgment of my concerns, no help with my situation—just silence.

I wouldn’t recommend LyteHosting to anyone looking for reliable hosting or customer service. At this point, it feels like they’ve taken my money and disappeared. If you’re considering using their services, think twice.

I’ve been left with no choice but to escalate my complaint and seek a refund through other means. It’s incredibly disappointing, and I sincerely hope no one else has to go through what I have.

20 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Stay Away For Your Mental Health

Lytehosting has unfortunately become one of the worst hosting platforms I’ve ever used. A few months ago, their services were commendable, but it seems there has been a change in management that has led to a significant drop in quality.

I currently have over eight domains hosted on their platform, and I am counting the days until they expire so I can move them elsewhere. Here are the key issues I’ve faced:

Customer Support: They are extremely slow to respond to inquiries, leaving customers stranded for days or weeks without resolutions.
Funds Management: They have been holding my funds hostage for weeks now, which is unacceptable and unprofessional.
Overall Service Quality: The platform’s performance and reliability have deteriorated drastically, making it a source of constant frustration.
If you value your mental health and business operations, I strongly advise avoiding this company.

I will provide updates to this review as the situation evolves. For now, I urge others to be cautious and seek alternative hosting providers.

Be wise.

18 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

I can't even recommend to my enemy

I can't even recommend to my enemy, customer service is the worst I have ever seen, they will take 24 hours to reply your ticket and still end up asking you what your problem is after you already sent them the details in first ticket, just avoid them I really regret using them

20 novembre 2024
Avis spontané
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Réponse de LyteHosting LLC

We sincerely apologize for your frustrating experience with our support service. Over the past few days, we've been experiencing an unusually high volume of support tickets, which has impacted our response times. While this explains the delay, it doesn't excuse it.

We recently sent communications to all customers requesting them to review their tickets and inform us if any issues remain unresolved. We're actively working to improve our response times and ensure better continuity in ticket handling to avoid asking for information that was previously provided.

We take no pleasure in creating difficulties for our customers - quite the opposite. Our goal is to provide efficient, helpful support. We've noted your feedback and are using it to improve our service delivery.
If you're still experiencing any issues, please contact us directly with your ticket number, and we'll prioritize resolving your concerns.

Noté 1 sur 5 étoiles

Super Bad Hosting

for your own metal health , just avoid this hosting provider,
The will ignore at most important time.
customer services is super bad.
I deeply regret the day i found about this useless company.

i wrote more that 10 ticket they ignored me for 8days and still counting.
Lytehosting need to shut down for Good

23 octobre 2024
Avis spontané
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Réponse de LyteHosting LLC

We deeply regret your negative experience and the frustration caused by delayed responses to your tickets. We understand that waiting 8 days for a response is completely unacceptable, and we sincerely apologize for this breakdown in our support service. We also acknowledge our delay in responding to this review, which further demonstrates the issues you experienced with our response times.

We are currently experiencing an unprecedented volume of support tickets, but this should not result in such extended delays. We've recently implemented measures to address all pending tickets and have sent communications to all customers to review their unresolved issues.

If you could provide your ticket numbers, we will immediately escalate your case and ensure your concerns are addressed promptly. We are committed to making this right.

We value every customer and are actively working to improve both our support response times and our review response times to better serve our customers.

Noté 1 sur 5 étoiles

Their customers support is bad

Their customers support is bad, they will not handle you problem on time, change policy at will without informing the users, they don't keep to their words, I requested for refund from them because the service was not what dey said dey offer, up till now I haven't gotten the refund ticket as not been updated going 2 weeks now, I won't advise anyone to use their services

9 octobre 2024
Avis spontané
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Réponse de LyteHosting LLC

We sincerely apologize for your experience. We want to clarify that we have already submitted your refund request to the payment processor. Any delay is occurring at the processor's end, not from our side.

For your security, all refunds are processed through your original payment method via the payment processor you used for the initial transaction.

Please provide your ticket number so we can:

Review your case details
Follow up with the payment processor
Provide you with a detailed status update

We take all refund requests seriously and want to ensure yours is properly processed.

Noté 3 sur 5 étoiles

Great experience but…

Great experience and good customer service. But I often experience downtime during midnight. Please this needs attention. Changes to production stage can occur anytime from respective teams, but this is a setback for them.

29 décembre 2023
Avis spontané
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Réponse de LyteHosting LLC

Thank you for your positive feedback on our customer service! We're thrilled you've had a great experience. Apologies for any midnight downtime; we haven't had any reported issues lately. If you're facing difficulties, kindly contact our support team for immediate assistance.

Noté 5 sur 5 étoiles

Excellent Customer Service.

Lyte hosting customer service is top-notch. Aside that they are affordable, your technical issues are attended to promptly. I recommend them especially for beginners and professionals.

23 décembre 2023
Avis spontané
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Réponse de LyteHosting LLC

Thank you so much for your kind words! We're thrilled to hear that you find our customer service top-notch and appreciate our affordability. It's fantastic to know that our team is attending to your technical issues promptly. We aim to provide excellent service for both beginners and professionals alike. Your recommendation means a lot to us. If you ever need further assistance, feel free to reach out.

Noté 5 sur 5 étoiles

I recently started using Lytehosting…

I recently started using Lytehosting and so far, my experience has been positive. As a first-time user, I've found their services to be satisfactory and haven't encountered any issues. If any problems arise in the future, I'll be sure to update my review. But for now, Lytehosting gets a thumbs up from me!

7 décembre 2023
Avis spontané
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Réponse de LyteHosting LLC

Thank you for sharing your positive experience with Lytehosting! We're delighted to hear that your initial experience has been satisfactory, and we appreciate your thumbs up. If you ever encounter any issues in the future, please don't hesitate to reach out to our support team. We look forward to continuing to provide you with excellent service.

Noté 5 sur 5 étoiles

Top notch service

Apart from having the most affordable and efficient hosting plans and services in Nigeria, Lyte Hosting is also improving its customer and technical support services. They're prompt in resolving any technical or billing issues I experience with the platform.

I recommend them 100%.

12 novembre 2023
Avis spontané
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Réponse de LyteHosting LLC

Thank you for your glowing review! We're thrilled to hear that you find our hosting plans affordable and efficient. We take pride in our continuous improvement, especially in customer and technical support services. It's fantastic to know that we've been prompt in resolving any issues you've encountered. Your 100% recommendation means a lot to us.

Please be aware that while Lyte Hosting operates in Nigeria, we are a US-based company committed to delivering top-notch services globally.

If you ever need further assistance, feel free to reach out. We appreciate your trust in Lyte Hosting!

Noté 4 sur 5 étoiles

Excellent customer support

Excellent customer support! They remain unbeatable. I'm undoubtedly impressed by their customers service, they even attend to complaint on Sundays. I'm satisfied with their services.

12 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent in customer service

Excellent in customer service. I have been using other host until a friend introduce lytehosting.com to me and they have been on top of their game. I recommend lytehosting.com

18 octobre 2023
Avis spontané
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Réponse de LyteHosting LLC

We truly appreciate your kind words! It's fantastic to hear that our customer service has stood out for you. We're honored to have been recommended by your friend, and we're thrilled to have you as part of the Lyte Hosting community. If you ever have any questions or need assistance, we're here to help.

Noté 5 sur 5 étoiles

These guys are excellent

These guys are excellent. Excellent in customer service. I have been using other host until i found lytehosting.com and they have been on top of their game. I recommend lytehosting.com

18 octobre 2023
Avis spontané
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Réponse de LyteHosting LLC

We truly appreciate your kind words! It's fantastic to hear that our customer service has stood out for you. We're honored to have been recommended by your friend, and we're thrilled to have you as part of the Lyte Hosting community. If you ever have any questions or need assistance, we're here to help.

Noté 3 sur 5 étoiles

What time or days will my website will…

What time or days will my website will be up after purchase? because I bought domain, hosting. Now the domain and hosting are not active

13 octobre 2023
Avis spontané
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Réponse de LyteHosting LLC

Thank you for bringing this to our attention. We've been actively trying to reach out to you to address the concerns you've raised. Our goal is to ensure your satisfaction, and we are committed to resolving any issues you may be facing. Please check your inbox or feel free to contact our support team directly so we can assist you promptly.

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