Really straightforward process, great way to recycle and get some cash back from an old unwanted iMac. Other companies don't trade this model anymore, so I was pleased to receive anything, plus cleat... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent couldn’t fault them they arranged the pickup with DPD brought the label and box . Fast response and gave me exactly what was estimated would highly recommend ☺️
L'entreprise a répondu
It took 6 days from pick up of my iMac (over the bank holiday) for Macback to confirm they would pay me the agreed valuation. It was quite an old machine and some other recycling companies weren't e... Voir plus
L'entreprise a répondu
A very simple site to use no problem to navigate. There was an issue with the carrier picking unit up but was soon resolved by MacBack and new date sorted.Would defiantly use again if required at a la... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Macback
Informations provenant de diverses sources externes
Best Service
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Coordonnées de contact
Unit 18 Maesglas Industrial Estate, NP202NN, Newport, Royaume-Uni
- 0800 849 1121
- noel.fox@lifecyclesolutions.net
- macback.co.uk
4,6
Excellent
2 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First time user; very happy!
Clear and simple process, free pick-up, good comms at every stage, original quote honoured, quick payment. Couldn't ask for more!
11 mai 2026
Sold my old iMac to MacBack and the…
Sold my old iMac to MacBack and the whole process was smooth and straightforward. They honoured the original quoted price with no issues. Collection was arranged for Thursday, although DPD unfortunately didn’t show up that day — not MacBack’s fault. DPD arrived on Friday with the packaging box and everything was handled professionally from there.
By Tuesday evening I’d received confirmation of the final price, and payment was in my account by Wednesday. Fast payment, good communication, and an easy experience overall. Would happily use them again.
13 mai 2026
Avis spontané
Be very careful using MacBack
Be very careful using MacBack. I sent in a decent spec iMac which they originally quoted £190 for. I understand the accessories weren’t included and they had to deduct that, but they offered £82 instead because of a few very light scratches and apparent screen burn I’d never seen. The machine has 32gb of DDR4 ram inside which second hand can get £150, let alone the Samsung EVO 1tb SSD. They seriously under offer you hoping you’ll accept. When I rejected they just chucked my iMac in a box and didn’t package it securely at all and the machine came back filthy, they only had it a few days. I took photos and will be taking that further. When I spoke to them on the phone they just laughed at me. Unprofessional, rude, low balls offers, one star behaviour. Don’t waste your time.
12 mai 2026
Avis spontané
Réponse de Macback
Thank you for your feedback. We’re sorry you were unhappy with the revised valuation and return process, but we’d like to clarify the reasons behind the regrade.
The iMac was originally submitted as a Grade A device. Our Grade A criteria requires the machine to be in excellent condition with minimal signs of use and no display defects. During inspection, our technicians noted the following:
Condition identified:
Light scratches on the rear casing
Screen burn visible in the bottom left of the display
In addition, the iMac arrived without the keyboard and mouse, which also results in standard deductions as outlined in our grading criteria.
Most importantly, any visible screen burn automatically places an iMac outside Grade A or B condition and requires it to be regraded to Grade C, regardless of RAM or SSD upgrades. While upgraded components such as additional RAM and SSDs do add value, the overall resale grade is still heavily impacted by permanent display defects.
We also want to clarify that the revised valuation was not based on “hoping you’d accept,” but on the condition and completeness of the device received versus the original submitted grade. You were under no obligation to proceed and chose to have the device returned free of charge.
It’s also important to note that throughout this process, all costs are covered by us — including courier collection, packaging, testing, administration, and return shipping — even where a device has been incorrectly graded in the original submission.
We take comments regarding staff conduct seriously, as professionalism is important to us, and we’re sorry if you felt the interaction did not meet expectations.
We stand by the grading assessment, but we appreciate your feedback and are sorry the experience did not meet your expectations.
The MacBack Team
Really straightforward process
Really straightforward process, great way to recycle and get some cash back from an old unwanted iMac. Other companies don't trade this model anymore, so I was pleased to receive anything, plus cleat it out the house!
7 mai 2026
Réponse de Macback
Thank you for the great 5-star review! We’re really pleased we could help you recycle your older iMac and give you some value back for it when other companies no longer accepted the model.
It’s great to hear the process was straightforward and helped clear some space too! We appreciate your feedback and support.
The MacBack Team
Home for computers
Excellent couldn’t fault them they arranged the pickup with DPD brought the label and box . Fast response and gave me exactly what was estimated would highly recommend ☺️
6 mai 2026
Réponse de Macback
Thank you for the fantastic 5-star review! We’re really pleased you were happy with the whole process — from the DPD collection with packaging provided to the fast evaluation and payment of the full estimated amount.
We truly appreciate your recommendation and kind words ☺️
The MacBack Team
Service as described
It took 6 days from pick up of my iMac (over the bank holiday) for Macback to confirm they would pay me the agreed valuation. It was quite an old machine and some other recycling companies weren't even quoting.
I am a satisfied customer.
7 mai 2026
Avis spontané
Réponse de Macback
Thank you for the great 5-star review! We’re really pleased we could offer value for your older iMac when other companies wouldn’t, and that the agreed valuation was confirmed after testing.
We appreciate your patience over the bank holiday period and are delighted you were happy with the overall experience.
The MacBack Team
A very simple site to use no problem to…
A very simple site to use no problem to navigate. There was an issue with the carrier picking unit up but was soon resolved by MacBack and new date sorted.Would defiantly use again if required at a later date. Very satisfied with the company overall.
27 avril 2026
Réponse de Macback
Thank you for the great 5-star review! We’re really pleased you found the site simple and easy to use.
We appreciate your understanding regarding the courier issue and are glad we were able to get everything resolved quickly with a new collection arranged. It’s great to hear you were satisfied overall and would use us again in the future.
The MacBack Team
So good so easy
From online quote, collection and being paid; 4 working days! And kept up to date all the way. Couldn't believe it. Well done!
29 avril 2026
Avis spontané
Réponse de Macback
Thank you for the fantastic 5-star review! We’re delighted you were impressed with the speed of the whole process — from online quote to collection and payment in just 4 working days.
Keeping customers updated throughout is really important to us, so it’s great to hear that stood out too. Thanks again for your kind words!
The MacBack Team
I had a very bad experience with…
I had a very bad experience with Macback and wouldn’t recommend using this website. They damaged my MacBook Pro and returned it to me in that condition. I would prefer using MusicMagpie instead, as it’s a much better option for selling your used items.
16 avril 2026
Avis spontané
Réponse de Macback
Thank you for your feedback. We’re very sorry to hear you feel this way, but we do need to clarify a few important points.
Your MacBook Pro was collected in a protective box with foam inserts, designed specifically to keep the device secure in transit. When the device arrived with us, our technicians noted the following faults:
Faults identified on inspection:
• Left command key damaged
• Device turns off when unplugged (battery fault)
• Lines across the top of the screen
These are functional and display faults, rather than transit damage, and would not be caused by the device being handled or returned by us. They are issues that would have been present prior to or during use.
At no point do we intentionally damage devices — all items are handled carefully and returned in the same condition they are received if an offer is declined. You were under no obligation to proceed, and the device was returned to you accordingly.
We take claims like this seriously, so if you have any evidence of the device’s condition immediately prior to collection, we would be more than happy to review this further.
We’re sorry the experience didn’t meet your expectations.
The MacBack Team
Truly superb service. Very highly recommended
In the run up to selling my old iMac I had several questions which Jake (Team MacBack) answered clearly, quickly, honestly and efficiently.
The process of collection and payment is super smooth. You are given a window for collection by DPD on the day and I was paid the same day they received my iMac which was the day after collection. No messing about with these guys, no chiselling or delayed payment. Just a fair honest exchange.
I highly recommend Jake and Team MacBack and if you care about the environment knowing that your old Apple kit will be recycled by an honest business is really good to know.
24 avril 2026
Avis spontané
Réponse de Macback
Thank you for the fantastic review! We’re delighted to hear Jake was able to answer your questions clearly and efficiently, and that the whole process — from collection to same-day payment — was smooth and straightforward.
It’s great to know our approach of being fair and transparent stood out, and we really appreciate your kind words about recycling and giving devices a second life.
Thank you for the recommendation — it means a lot to the whole team!
The MacBack Team
SCAM ARTISTS
SCAM ARTISTS! I should’ve read the comments. Original offer on my MacBook Pro was 394 gbp, once I sent it to them they quoted me 108 gbp based on a few minor superficial marks, absurd as this was a top spec model I maxed out and nearly paid 4k for in 2020. Had them send it right back, total scam business, do not waste your time with these crooks.
14 avril 2026
Avis spontané
Réponse de Macback
Thank you for your feedback. We’re sorry you were disappointed with the revised valuation, but we do need to correct the suggestion that this was in any way a “scam.”
The original quote was based on the device being submitted as Grade B, which on our grading criteria means:
“The item should be in good condition with a few hairline scratches and fully functioning in all ways, with no marks on screen. A well looked after item. Good battery under 500 cycles and fully complete.”
Once received, our technicians noted the following issues that fall outside that Grade B description:
Condition noted on inspection:
• Small chips on top
• Scratches and stains on base
• Antiglare damage and small chips on screen
• Small chips on hinge
In particular, screen marks and antiglare damage mean the device does not meet the “no marks on screen” requirement for Grade B, which is why the device was regraded and the valuation changed.
Importantly, you were under no obligation to accept the revised offer, and you chose to have the MacBook returned free of charge. We absorbed the costs of collection, inspection and return shipping, even though the issue arose because the device was not entered under the correct grade in the original quote.
We understand it can be frustrating when a device you paid a lot for historically does not retain the value you expected today, but resale valuations are based on current market value, condition, and grading standards, not original purchase price.
We stand by our assessment, but we’re sorry we weren’t able to meet your expectations.
The MacBack Team
Cannot Recommend!
I recently used MacBack to sell my MacBook Pro, and unfortunately, my experience has been disappointing.
The device did have some faults, a few broken key caps and a battery with over 500 cycles, which I understand would reduce its value. Based on this, I was initially quoted £13.75. From previous experience with MacBack, I expected the final valuation to increase after inspection, as it had done before.
Aside from the keyboard issue, general wear and tear, and battery condition, the rest of the MacBook was in good working order. Because of this, I do not believe £13.75 is a fair valuation, especially as it would likely be worth more if sold for parts independently.
I contacted MacBack the same day to raise my concerns, but since then, I have received no response. This is particularly unusual, as they were previously very responsive during working hours.
At this point, I feel let down by both the valuation and the lack of communication. Until this is resolved, I cannot recommend MacBack based on my current experience.
Edit: I seem it a suspicious, as usually as you are emailing someone back and forth, it would not go into spam automatically. I would like to add they stopped emailing me right after I informed them through email I wasn’t satisfied with the price given, and wanted my MacBook back (as I thought it would raise). Still, for a well functioning MacBook that has a few key caps broken, a 2019 model should not be worth £13.75.
14 avril 2026
Avis spontané
Réponse de Macback
Thank you for your feedback. We’re sorry to hear you feel disappointed with your experience, and we’d like to clarify the situation.
The original quote of £13.75 was generated based on the details provided in the online form. Once your MacBook Pro was received and tested, our assessment matched the description submitted, which is why the valuation remained the same and payment was processed promptly.
We understand your expectation that the price might increase, especially if that has happened in a previous transaction. However, increases only occur where a device is found to be in better condition or higher specification than described — in this case, the condition matched the original submission.
Regarding communication, we have since located your email, which unfortunately was filtered into our spam folder, which is why there was a delay in response. We apologise for that and appreciate your patience.
While individual parts can sometimes achieve higher values when sold separately, our service includes collection, testing, processing, and resale risk, all of which are factored into the valuation provided.
We’re sorry this experience didn’t meet your expectations, but we hope this clarifies how the valuation and process were handled.
The MacBack Team
Absolutely fantastic service
Absolutely fantastic service. I decided to sell my old work laptop to Macback and it was picked up promptly via their prepaid DPD courier service. The pickup was smooth and effortless and Macback have contacted me to say the money (exactly the amount they said they'd pay) will be in my account the tomorrow morning. Easy, effortless and well worth it.
13 avril 2026
Avis spontané
Réponse de Macback
Thank you for the fantastic 5-star review! We’re delighted to hear the whole process was smooth and effortless — from the DPD collection to receiving the full quoted amount promptly.
It’s great to know everything worked exactly as expected. We really appreciate your kind words and support!
The MacBack Team
Couldn't have been more efficient!
Couldn't have been more efficient and easy! Logging the quote was quick and easy; collection was fast and efficient via DPD, with packaging provided; and I received confirmation of quote acceptance within 2 days. Would definitely use again.
9 avril 2026
Avis spontané
Réponse de Macback
Thank you for the fantastic 5-star review! We’re really pleased you found the whole process quick and efficient — from logging your quote to collection and fast confirmation after testing.
It’s great to hear everything ran smoothly, and we’d be more than happy to help again in the future.
The MacBack Team
Réponse de Macback
Thank you for the 5-star review! We’re really pleased you found the process simple and straightforward, with payment made exactly as expected.
The MacBack Team
Good scheme to recycle Macs but prices…
Good scheme to recycle Macs but prices paid were dissappointing.
Communication and couriers worked well
7 avril 2026
Réponse de Macback
Thank you for your review! We’re pleased to hear the communication and courier service worked well and that you value the recycling side of what we do.
We appreciate your feedback on pricing — we always aim to offer fair market value based on the model, condition, and current demand.
Thanks again for using MacBack.
The MacBack Team
Super straight forward
Super straight forward. Kept their end of the deal and paid quickly. Would def recommend.
8 avril 2026
Réponse de Macback
Thank you for the great 5-star review! We’re really pleased everything was straightforward, that we delivered exactly as promised, and that payment was made quickly.
We truly appreciate your recommendation!
The MacBack Team
Very efficient and easy
Very efficient and easy. Packaging sent and instant return with courier
7 avril 2026
Réponse de Macback
Thank you for the 5-star review! We’re really pleased you found the process efficient and easy, with packaging provided and a smooth courier collection.
We appreciate your feedback and choosing MacBack!
The MacBack Team
Good price and very easy process all…
Good price and very easy process all organised by MacBack
30 mars 2026
Réponse de Macback
Thank you for the 5-star review! We’re really pleased you were happy with the price and found the whole process easy and well organised.
We appreciate you choosing MacBack!
The MacBack Team
Terrible service and smashed one of our Macs
We had 6 macs we upgraded. Decided to test this service with 2 of them to avoid faff of listing them somewhere. Got 2 reasonable quotes, below what we would have got selling but that was expected. A regular courier turned up on the day specified with a couple of boxes. He was just bunging the macs in without the protective packaging as wanted to get down but managed to stop him so we could package them properly. He hen was taking them without sealing the boxes until we stopped him to sellotape the tops down. Surprise surprise, when the final offer came in one of the Mac’s was reduced from £160 to £100 and the other reduced from £180 to £23!! The 1st one was because there was no keyboard or mouse but there was nowhere to submit that was info in the quote process. It made it sound like you were just submitting info for the Mac and we never intended to include accessories. The second one was because the screen was smashed!! As the Mac was literally in use and unplugged when the courier arrived we can 100% say it was not smashed when it left us. The service appears to be the equivalent of We Buy Any Car where you get a nice quote online and then the price goes down and down once you are too far along to really do much about it. They say you can reject the final offer and they will send the Maca back but as one is now smashed it does not seem worth it. Glad we only tested them with 2 of the 6. £200 out of pocket. Would not touch them again and would warn you not too either.
8 avril 2026
Avis spontané
Réponse de Macback
Thank you for your feedback. We’re really sorry to hear about your experience and understand why this situation has been frustrating.
Firstly, regarding the damaged iMac, we want to be clear that we have opened a formal case with DPD to investigate what happened during transit. Based on your comments and the condition described prior to collection, we are treating this as a courier-related issue.
To resolve this fairly and quickly, we have agreed to honour the regraded value as if the damage had not occurred, and payment will be processed accordingly. We will then pursue the claim directly with DPD ourselves — you will not be expected to deal with that process.
In relation to the keyboard and mouse, these are required items for iMac trade-ins and are outlined within our grading criteria and during the quote process. That said, we completely take on board your feedback that this may not have been clear enough upfront, and we are reviewing how this is presented to avoid similar confusion in future.
Regarding the collection experience, this is not the standard we expect from our courier partners. Items should always be handled with care, packaged properly, and sealed before leaving the property. We appreciate you stepping in at the time, and your feedback has been passed on as part of our investigation with DPD.
We understand your comparison and concerns, but we want to reassure you that we do not intentionally reduce prices — valuations are only adjusted when there are differences in condition, specification, or, in this case, where damage has occurred in transit.
We genuinely appreciate you trialling the service with two devices and are sorry this didn’t reflect the level of service we aim to provide. Your feedback has been taken seriously and is being used to improve both our communication and courier handling processes.
The MacBack Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.