Online Plumbing Suppliers Avis 

See my below review. I had in fact emailed re: fault non return valve. My daughter phoned and spoke to a gentleman to be told he was only one man in the office and he could not possibly deal with it.
You have taken my money, and I have a faulty part that needs replacing.

There were a few problems but they were sorted out professionly.

Great service
Fast delivery
Quiet macerator

Good service and fast delivery but we haven’t fitted the pump yet, so can’t comment

If only I'd read some of the reviews on the second page of Trustpilot I would never have ordered from this company!

Unfortunately I did order the Sanitary Slim Pro Macerator Pump Saniflo Alt – Most Popular UK Seller £258.00.

I received a 'Receipt from Plumbing' no details of the order other than 'Macerator Pump Order' and no company address. There was a telephone No. that doesn't appear to be manned and email Lancashire Plumbing contact (at) lancashire-plumbing.co.uk (no corresponding website!).

No delivery tracking details or instructions provided.

A pump did arrive late the next day but was not the one I ordered, I found it online for £125 inc VAT. I emailed macerator-pumps.com via their Contact Us page to explain the wrong product delivered. A reply came from sales (at) theplumbingsuppliers.co.uk (no corresponding website again!) they responded saying 'Send photos of what you received and also we dont sell cheap products although there are many different types of pumps on the market and copy low quality that do look similar we only supply top quality pumps and we offer a 3 year warranty.' Correct, you don't sell cheap products, you just send out cheap products!

I emailed them photos as requested, and emailed another two more times asking for either the correct product of full refund and arrange pick up of this incorrect item.

Silence, no response!

No records of this company on Companies House, multiple inactive domains registered, no company address details anywhere.

If this is a legitimate company, I'm amazed they are getting away with such non-existent customer service or care and are sending out the wrong product in the hope that people won't notice. Well I noticed and I hope everyone one else will be aware of their lack of professionalism and will hopefully look elsewhere. As for the toilet macerator, they are certainly well suited!

Excellent service
Quick delivery of new macerater and a quality replacement of the original

delivered next day.Pleased with product so far.Easy to install.

Cost-effective solution to the Saniflo.
Working well so far. Time will tell on

Rang on the Saturday to check there next day delivery would mean I got my order on Monday Tuesday latest, no answer took the chance and ordered anyway, no sign on Monday. This was for a job I was doing so needed to know it would be there Tuesday, rang over 10 times no answer sent emails no answer, Tuesday 2pm no sign of it so I ordered another from Plumbworld 10mins later it showed up! Thankfully plumbworld let me cancel the order, next time I will just get it from them save the stress

Item was delivered in a few days and seems to be working like a champ, no issues here ;)

Product was delivered late and was incorrect. Very hard to get hold of anyone by phone. Rectified quickly however.

Disappointed with delivery of the items, web tells next day delivery, only got delivery the goods a week later after calls and emails,
Hope delivery improves in the future

Item delivered within two days. Would have been next day if I had ordered earlier. Extremely well packed. Would definitely use this company again.

Currently still waiting for the item to arrive. Phoned every day last week chasing it up with no answer from the number provided on the website. Left numerous voice mails. They say next day delivery but its now been a week. What an utter shambles of a company. Have contacted my back to sort this. Avoid at all costs!

Absolute scammers, they have taken £600 of my money and left a poor family with a disabled child without a toilet!! They have not sent anything and will not answer the phone or reply to messages. Will be seeking legal action

Item not as described it’s not a sani flow brand. Ordered before 2 o’clock Thursday never turned up till Monday so much for next day delivery. Don’t bother trying to contact the company by phone they won’t answer. Avoid this company at all costs

Macerator was not delivered on time in spite of the website saying they do next day delivery. We ordered ordered on Friday and received on Wednesday.

Arrived the next day, very straightforward to fit in and was up and working in a couple of hours. Great quality product with lots of fittings.