Package came opened with items missing. Mack's Lure immediately took care of the issue and I had the missing items in days. Fantastic customer service along with fantastic products!
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I made a small order to see if it was what I wanted and if I would buy again based on quality of product, price and shipping. I will definitely be buying from Mack's again.
Loved the gifs in the email that came whenever I received a new email stating something about my order. I live in Canada and the process was quite easy from start to finish. Although I was surprised t... Voir plus
The glo jigs I ordered arrived less than 2 weeks after being ordered. They are a good quality jig but unfortunately the hook size selection is somewhat limited I always have to order #6 hooks for oran... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Mack's Lure has been offering anglers high quality trout, kokanee, walleye, salmon, ice and panfish fishing products for over 50 years. Official home of the famous Wedding Ring®, Smile Blade®, Sling Blade™, Glo® Hooks and many more that have been catching limits for anglers of all skill levels since 1969.
Coordonnées de contact
55 Lure Lane, 98801, Wenatchee, Etats-Unis
- (509) 667-9202
- customerservice@mackslure.com
- mackslure.com
4,8
Excellent
173 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Mack's Lure
Great to hear! Enjoy your time on the water!
Great lures and quick shipping.
27 septembre 2023
Réponse de Mack's Lure
Thanks for the great review! We're glad we could provide you with your product quickly.
Quick and easy
Easy to order. Received my order in 3 business days. Ordered on a Sunday received on a Wednesday.
25 septembre 2023
Réponse de Mack's Lure
So glad we could ship to you quickly!
Everything ordered was in stock…
Everything ordered was in stock shipping was great 👍
25 septembre 2023
Réponse de Mack's Lure
Love that we could offer you the product you needed and quick shipping!
Not recived anything.
9 octobre 2023
Réponse de Mack's Lure
Hi Atle,
Yikes — a one-star review.
A quick look at your order shows that we shipped your order the day of — and we accommodated shipping it to Norway. Additionally, tracking shows that’s it’s in transit.
Rest assured that, if you, in fact, do not receive the product (international shipping takes up to 21 days, as noted at the time of purchase) we will either re-ship or refund you in full with future credit.
We’re confident that your package will arrive soon and would appreciate the opportunity to discuss how we can amend this 1-star rating, as these reviews are important to our business and impact us more than you’d think.
If you have any questions, please let us know. We’re available 24 hours a day.
Thanks.
Fast
Fast, prompt service of the items i needed and couldnt get at any “bait/lure” merchants.
25 septembre 2023
Réponse de Mack's Lure
Thanks for the great review, Brent! Glad we could deliver for you.
Great order, tracking and delivery
From the time the order was placed, Max kept me informed of the status of the order and timely shipping and delivery.
I received the products on time and was able to catch fish over the weekend with the product
20 septembre 2023
Réponse de Mack's Lure
Appreciate the kind words, Ed!
Réponse de Mack's Lure
Glad we could keep you up to date!
Réponse de Mack's Lure
So glad we made your tackle shopping experience a good one!
Réponse de Mack's Lure
Glad to hear it. Thanks for the great review!
Prompt processing of the order and good…
Prompt processing of the order and good customer communications.
18 septembre 2023
Réponse de Mack's Lure
Happy to hear this! Thanks, Darryl!
Prompt customer service
Prompt customer service. Great response dealing with the issue and sending out a new product
29 août 2023
Réponse de Mack's Lure
Happy we could get that sorted out for you, Tom!
Shipping is way too expensive
Shipping is way too expensive. Can do without videos in emails, I actually pay for them.
28 août 2023
Réponse de Mack's Lure
Hi Ray John,
It’s unfortunate to see this 3-star review!
We see that you purchased from Quebec, Canada and paid $15.63 for shipping. That’s exactly what it costs to ship internationally! We do no mark-ups on international orders, as we want to make it as cheap as possible. To be honest, we’ve never received bad feedback on our international shipping program, so this is disappointing!
Also, there’s no videos in the emails — they’re email-optimized, animated GIFs that are actually smaller in size than typical images associated with general emails. It would be interesting to see how and why there would be charges for these tiny files to be emailed.
If there’s anything more we can do to receive a better review, please let us know. Other than that, it looks like your order was delivered extremely quickly and we hope you have good luck on the water!
Thanks!
They never fail to bring home my limit…
They never fail to bring home my limit of the days catch!
28 août 2023
Réponse de Mack's Lure
What a great review. Thanks, Karen!
Low price,quick delivery, items were not available at my usual place
Cheaper price than bass pro,quick delivery .I ordered items that weren't available at my regular spot and they threw in a sticker.
28 août 2023
Réponse de Mack's Lure
Hi Scott! Thanks for the review. We’re glad we could offer product you couldn’t find at your local tackle store at low prices, provide speedy delivery and throw in some swag for you! With that said, was there anything more we could have done to receive a 5-star rating?
I always receive excellent service on…
I always receive excellent service on your great products
21 août 2023
Réponse de Mack's Lure
Thanks for the review, Kenneth! Glad we could be of help!
Excellent customer service!!
Excellent customer service!!! I emailed these guys because I had a couple of spinner blades lose their paint and wanted to replace them. They responded the very next day and sent me new ones at no charge. I ended up ordering a dozen more because the color works so well for walleye. I love their lures and greatly appreciate how they took care of me.
19 juillet 2023
Réponse de Mack's Lure
So glad we could make that happen for you, Tony!
Very quick delivery!I needed some lake trolls for a trip…
I needed some lake trolls for a trip the next week. Thought I might have ordered too late to get them. To my pleasant surprise, they were processed, shipped and received within a few days! The “FlashLight”trolls slayed the trout! Thanks Macks Lures!
24 juillet 2023
Réponse de Mack's Lure
We love hearing feedback like this! Thanks so much for the great review. Glad we could deliver for you!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.