Zamówiłam pakiet: krew + DNA, oba domowe. Zabrakło mi w paczce jednego testu, natomiast firma od razu wysłała zastępczy, który dotarł w 2 dni. Na razie jak najbardziej ok
L'entreprise a répondu
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Lisez les avis des autres
Jsem opravdu velmi spokojena s jednoduchým a intuitivním celým procesem od objednání až po doručení výsledků. Prostředí odběrového místa bylo moc krásné, upravené a moderní. Ocenila jsem... Voir plus
L'entreprise a répondu
Zakoupil jsem si krevní test prostřednictví aplikace. Objednání odběru bylo přehledné a odběr na Floře byl velice rychlý. Nebyl jsem si úplně jistý, jestli jsem na správném místě, protože jsem nikde n... Voir plus
L'entreprise a répondu
Velká spokojenost . Na testy se objednává online. Na výběr jsem měla z mnoha termínu i míst. Prostředí odběrové místnosti bylo příjemné a vše proběhlo velmi rychle bez dlouhého čekání. Co mě ale velmi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Choose from 30+ lab tests, get an in-app personalized health plan.
Coordonnées de contact
Českomoravská 2408/1a, 19000, Praha, République Tchèque
- +420 910 920 369
- info@macromo.com
- macromo.com
4,5
Excellent
99 avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Finally, I understand my health data
I’ve tried multiple health tracking apps, but Macromo actually makes my test results make sense. The DNA insights blew my mind and now I’m making lifestyle changes with real direction.
19 juillet 2025
Avis spontané
Réponse : Macromo
This is exactly why we built Macromo! There's nothing better than hearing that our DNA insights have given you real direction for lifestyle changes. Here's to making informed health decisions! - Macromo Team
Great platform, app still evolving
The concept is amazing—centralizing my lab tests, genetic data, and health records. The app is mostly intuitive, though there were a few bugs. Still, the team was responsive and helpful when I reached out.
20 juillet 2025
Avis spontané
Réponse : Macromo
Thank you for the thoughtful review! We're thrilled you love the concept of centralizing all your health data. Thanks for being patient with us as we evolve! 🚀 - Macromo Team
Best health data wallet
I haven't used their tests but with their subscription you can upload unlimited tests and store them in one place! Very efficient!
13 juillet 2025
Avis spontané
Réponse : Macromo
Thank you for your review! We're happy to hear you're finding our app useful for storing your health data in one place. That’s exactly what we aim for — to make preventive health easier and more organized. And if you ever feel like trying out our tests, we’ll be here for you. - Macromo Team
Nice interface and good customer support
The app is generally really nice, I was an user before and imported my tests, but decided to order their at-home test. There was some issues with the courier company (DHL) but they solved it really quick for me.
7 juillet 2025
Avis spontané
Réponse : Macromo
Thank you for your feedback! We’re glad you like the app and decided to try our at-home test. Sorry about the courier hiccup — some things are out of our hands, but we always do our best to fix them quickly, just like we did here. Thanks for being with us! - Macromo Team
was skeptical, but worked well
at first I wasn't sure if the process wouldn't be painful, but the opposite was true, and I have my results nicely stored in app
12 juillet 2025
Avis spontané
Réponse : Macromo
Thank you for giving us a chance! We understand that at-home sampling can feel uncertain at first, but we're happy to hear the process went smoothly and you now have your results clearly stored in the app. Thanks for trusting us! - Macromo Team
Good at-home testing
Good solution to test some biomarkers at home, app easy to use, recommended
7 juillet 2025
Avis spontané
Réponse : Macromo
Thanks for the kind review! We're glad you found our at-home testing and app useful. Our goal is to make preventive health as simple as possible — even from the comfort of your home. - Macromo Team
Seamless DNA Testing
Smooth ordering process from within the application, collection kit arrived within days and after collection DHL picked it up for me.
11 juillet 2025
Avis spontané
Réponse : Macromo
Thank you for the great feedback! We're happy to hear the whole process — from ordering to sample pickup — went smoothly for you. That’s exactly how we want it to be! - Macromo Team
Fast and efficient at home testing
The process of testing at home was seamless. Clear instructions, sent the sample and now I have nice results in the app.
10 juillet 2025
Avis spontané
Réponse : Macromo
Thank you for the review! We're glad the at-home testing process was smooth for you and that you now have your results clearly in the app. That’s our goal — to make preventive health fast and accessible for everyone. - Macromo Team
Just Don’t Do It
Collection doesn’t work, it’s not thought through properly and the lack of any customer support is just terrible. Awaiting my full refund but other customers say they do not do refunds.
7 juillet 2025
Réponse : Macromo
Hi there,
we’re really sorry to hear about your experience — this is definitely not the standard we aim for. We can confirm that your full refund has already been processed, and we truly appreciate your patience.
If there’s anything else we can do to make things right or help you further, please don’t hesitate to let us know. We’re here for you.
— Macromo Team
Réponse : Macromo
Thank you for your review! We're happy to hear your DNA and blood test ordering experience was fast and seamless. We aim to keep the whole process as simple and smooth as possible. - Macromo Team
I purchased a test from Macromo and…
I purchased a test from Macromo and followed all the steps, including sending in my sample. However, I didn’t receive any confirmation that it was received, nor any updates about the process. Communication from the company has been lacking, which is disappointing given the price of the test. I’m still waiting for any result or feedback.
13 mai 2025
Réponse : Macromo
Hello,
We’re truly sorry to hear that your experience with Macromo didn’t meet your expectations. We completely understand how important communication and clarity are — especially when it comes to something as personal as health testing.
You're absolutely right to expect timely updates and confirmation, and we sincerely apologize for the lack of feedback throughout the process. This is something we’re actively working on improving, and your feedback is helping us get better.
Thank you again for taking the time to share your experience with us. - Macromo Team
Vrácení balíčku
Chtěla jsem balíček vrátit. Dali mi adresu, kam ho mám poslat, ale nevyzvedli si ho a nevrátili mi peníze.
2 mai 2025
Trapne
Trapne, koupil jsem krevni testy, 2.12 odeslano DHL, 3.12 prijato laboratori, dnes je 18.12 a nemam nic, vysledky se zpracovavaji vidim porad v aplikaci. Macromo nereaguje, neni se kam dovolat, v patek 13. jsem psal dotaz, dnes 18 a nic, bez reakce. Skoda...dobry marketing ale support zadny, udelam stejne "dobrou" review na app storu.
25 novembre 2024
Réponse : Macromo
Dobrý den,
mrzí nás, že jste nebyl s našimi službami spokojený. Spokojenost zákazníků je pro nás na prvním místě a za vzniklé nepříjemnosti se velmi omlouváme.
Uděláme vše pro to, abychom Vaši situaci důkladně prověřili a co nejdříve vyřešili. Neváhejte se obrátit na náš tým zákaznické podpory na emailu info@macromo.com. Mohl byste nám, prosím, zaslat na tento email číslo vzorku, kterého se to týká? Obratem vše prověříme.
Děkujeme za Vaši zpětnou vazbu a ještě jednou se omlouváme za vzniklé potíže.
Tým Macromo
Not a great experience drawing blood…
Not a great experience drawing blood with their kit and instructions. Despite the high cost and high expectations, the lab called later that there wasn't enough blood in the sample and if I'd like to pay again and order the labs once more. Of course I said no, and explained calmly how difficult the process of stabbing my finger and drawing 'enough blood' was and that I am a huge fan of startups but unfortunately the user experience hasn't been great and the pricker worked only once. The process needs to improve if they're planning to serve a broader audience.
30 mai 2024
Avis spontané
Réponse : Macromo
Thank you for sharing your experience with us, and we’re truly sorry to hear that it didn’t meet your expectations. We understand how frustrating it must have been, especially given the effort involved and the high hopes you had for our product.
Your feedback about the blood draw process, the pricker device, and overall ease of use is incredibly valuable to us. We’re constantly working to improve our kits and instructions to make the experience as smooth and effective as possible for our customers, and your insights will help drive those improvements.
We’d love to connect further to explore ways we can make this right for you. Please feel free to reach out to our customer support team (support@macromo.com), and we’ll do everything we can to assist. Thank you again for your patience, and for helping us grow to serve you and others in the future better.
Great overview of results
Ordered both blood and DNA tests, taking the samples was straightforward, in case of DNA super easy. Sending via DHL was smooth. I really like how the results are presented in the app with explanations and tips on what to do about them.
22 août 2024
Avis spontané
Celkovy UX je ponekud slozity
Celkovy UX je ponekud slozity, jednotlive kroky v apce, zazitek a jak postupovat s produktem, objednani kuryra... neni to zasadni problem, ale neni to uplne intuitivni.
17 juin 2024
Réponse : Macromo
Děkujeme za vaši zpětnou vazbu! Oceňujeme, že jste si našli čas a podělili se o své zkušenosti. Velmi nás mrzí, že celkový UX nebyl úplně intuitivní. Rádi bychom vás ujistili, že na vylepšení uživatelského zážitku intenzivně pracujeme a doufáme, že brzy pocítíte pozitivní změny. Děkujeme za vaši trpělivost a podporu.
Fast and easy to use
Everything arrived fast, clear instructions, easy to use, blood results within 2 days.
10 mai 2024
Unable to order pickup
The app is not working, it is not possible to order pickup. I draw a sample on Thursday and it is now most probably spoiled as it is Sunday and the app is still not working.
28 mars 2024
Réponse : Macromo
We're sorry to hear about the trouble you've experienced with our app and your sample. Please contact us at support@macromo.com so we can resolve this situation and provide you with a shipment label as soon as possible. We apologize for the inconvenience and appreciate your patience.
I can't print the return form
26 février 2024
Réponse : Macromo
We're sorry to hear about the trouble you've experienced with our app and your sample. Please contact us at support@macromo.com so we can resolve this situation and provide you with a shipment label as soon as possible. We apologize for the inconvenience and appreciate your patience.
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