madcitywindows.com Avis 

Someone came to my door, talked us into new windows, and it was all said and done now nearly 2 years later and the finance company they set us up with has threatened to sue us for missing 2 payments our loan was for $11,000 and after 2 years we have paid off $500 the rest was to interest. So if you can’t pay for the project yourself be cautious of the company they use to finance it

This is really a mixed review. The installers were excellent. Efficient and did a great job. Lots of work for lots of very large windows. The service after the sale is awful. We have two windows that have condensation. We have contacted Mad City multiple times and had people stop out. We have sent pictures of the condensation, yet no response from Mad City. These windows are guaranteed against this failure yet the guarantee is worthless when you can't get action from the company. If you are looking for windows, I suggest you look elsewhere.

We would just like to extend our praise and gratitude to Andy & Angel on their recent work installing our walk-in shower. We cannot say enough good things about their work and attitude during our install. They were the ultimate professionals and very personable, they went out of their way to show me what and why they were doing what they were doing during the install. You are very fortunate to have such a pair working for you.
Gary & Mary Ann Buckshaw

This Company overcharges for their products. If the sales representative charges over the base price they split the amount with the company. They are paid a low commission on the base price so the only way they can make a leaving is to overcharge. They claim not to use subcontractors but most of their installers are subcontractors.

Zach did a great job, he is prompt, professional, and friendly.

Chris was the installer of our huge bay type window.the estimated weight of each window(three window panels)was 70 lbs..The installation was done in a little over three hours.He was polite,answered all questions,and after work completed,made sure we were satisfied,and everything fitted properly. Our satisfaction was his concern. Clean up was swift and positive. No damage from installation. My wife and I would recommend mad city to anyone. Bob & Marsha Becker

Decided to have Mad City remodel my kitchen. It took eight weeks to get everything, but it was worth it. Cody D. and David were great installers. The detail that these guys provided was unbelievable. I feel like I am living in a different house. Everything I had a question about, they had the answers. On time, cleaned up after themselves and hauled away their waste, great craftsmanship.

i had an appointment and got a quote for a shower replacement. i got my quote but did not get my $50.00 gift card to wallmart

Terry Wachtl

Buyer beware- The 2 day shower install turned into 2 weeks. Meanwhile, they wanted to charge an additional 2k for the electrical wiring that needed to be updated and moved. I literally had to contact my attorney to review the contract and yes, Mad city was liable for the electrical work that needed to be done.
Now, we have all ceiling lights and fans that don't work due to the electrical wiring.
This company's consultant warned us about other companies tactics. We experienced exactly all the tactics he, the madcity rep, warned us about.
I'm a very unhappy homeowner and will NEVER recommend mad city.

Great product and anticipating the finished product.

Brandon a super Professional Technician wasn here just
a few minutes ago and handled my window repair with
such fast and efficient service. He replaced parts that
needed replacing and explained how he was doing it' He was so very nice and kind and so polite. What a joy he was to be of such a great service here. Just wish there were a million more just like this awesome young man! God Bless you Brandon!

My first 2 experiences with Mad City were excellent. They did a new shower and clad the lower windows. However, the 3rd experience, which we ordered based on the quality of the first windows we had clad went way south. There were gaps and every storm window was sealed across the bottom.

When the manager came by, who hadn't even looked at the submitted photos, he tried to tell me that "the paint was there to protect the wood in the gaps." (He actually said "that's what the paint is for.") Since we were getting the windows wrapped to protect the wood, this didn't make since and I called him on it and he went pouting off to his truck.

They need someone who does their homework besides just defending their crew's poor work. Meanwhile, we have to get the silicone off the bottom of all 11 storm windows on the 2nd floor. I'm sure this field manager would have said that it was the correct way to do it just to weasel out of the poor work. He should look at the photos I sent in before trying to whine his way out of it.