Made By Mitchell Avis 

Ordered a mini mystery bundle. Came in 3 days. Package was perfect!!

Customer service is absolutely inexistant. I messaged them through TikTok regarding a lipgloss that came broken but they didn’t bother replying at all. I opened a TikTok support ticket but no response from them either. For a brand that is so present on social media I would expect a hell of a lot more

I hate to be a Karen and I would love to give Made by Mitchell a better review as I genuinely love his products and think they’re amazing; I’ve given two stars instead of one purely for the quality of the products I have received. But the customer service has been so appalling that it’s practically non existent, and I’m now thinking that I have been scammed. I have messaged four/five times through the website in the past month but I haven’t received a response, and the chat function on TikTok shop is an automated bot. I ordered a Blursh Bronzed and an eyeliner bundle in the Black Friday sales. The package was delivered on 13th Dec containing only the Blursh, but my delivery email and order status say that both items were delivered. The eyeliner bundle has not arrived separately and as mentioned above, I can not get a single response from Made by Mitchell. It’s so frustrating and I’ve genuinely never known a ‘brand’ to have so little customer service before. Definitely avoid ordering, unless you can somehow find a way to get in touch with them when your items are undelivered.

Do not order from this site, incomplete order sent. Numerous calls and emails send. All ignored!!!

Fantastic high quality brushes extremely soft

Fantastic. My daughter absolutely loved opening this Christmas Day. Thank you

Only received part of the order - tried contacting but no reply!!! Won’t order again

Delivery was fast but missing products.
I emailed about refund or sending out the missing product and still haven’t heard anything back about it.
Disappointed as was a Christmas gift.

Lovely products my daughter is delighted with her gift 💕

Ordered on 3 December colour cases. After 3 weeks I massaged them about the order and they said to check it. After 1.5 week I get massage that they send me back my money. I didn't asked for that. I just wanted the products even if I had to wait longer. Now colour cases are not available anymore and I don't have idea when they're gonna be back in stock.

Didn’t receive my Black Friday items. Two weeks after I paid I was refunded with no reason why. I reached out several times to find out what happened, nobody responded. Makes me super wary of ordering again.

My Daughter ordered a 6 piece mystery bundle and received a 3 piece glass skin set. We have sent two follow up emails which have been ignored.
I would not recommend this company, as they rip off teenage girls.
I have also left a negative review on their site which has not been added. I would not trust the reviews on the site as they obviously only display favourable ones.

I have not received my package and have not received a response about any update

Ordered 30th of November for a Christmas gift, not received it and nobody is bothering to let me know where my offer is !!

Delivered on time...my daughter was thrilled with the mystery bundle...all the products have ticked all her boxes the blursh's are amazing....will def order more ❤

I didn’t receive by order complete kindly update me abt

Fabulous products my daughte was overjoyed with the range in the mystery bundles

Easy to blend, love the cool tone, shows up as a great contour, doesn’t smell too great though, a bit plasticky, wish it was a bit more pigmented,

I made an order 22nd November for one of the products, it still hasn't come on the 29th December! It was meant for a friends birthday, I emailed the service and got no response from them. I've asked for a refund and again, no response. Be so happy if someone could rectify this!