Made Personally Avis 

I wish I’d of read the reviews BEFORE placing my order as sadly all the negative ones have also rang true with my issues with this company. A lot of the reviews below have reference to lack of communication and dispatch times! Whilst I misunderstood the dispatch vs delivery times, the communication and attitude of the business owner is the real downfall here. Rude, argumentative and unhelpful would be best to described! What a shame in the current climate when we are encouraged to support local / small businesses, this is the outcome!

Wrote a review the other day wasn’t the best but I wanted to come back on here and write a better one as I have been in contact with her she has sent the pyjamas out which are amazing Thankyou and she has assured me she will send the personalised bottle out once she has it completed which is completely fine. Thankyou so much 🫶

Don’t use this company. Submitted an order on the 3rd of May and said it would be dispatched between 7/5- 9/5 but have heard absolutely nothing from them. I’ve sent them two emails asking where the item is and even to cancel my order and no reply.

Update- did receive a refund but I recommend if you would like a reply on your order to use trust pilot as I waited over two/three business days for a response but only took an hour when leaving a review. Still don’t recommend this company.

I recently left a 1 star review due to delivery and the customer service were quick to respond and resolve the issue. The parcel arrived after couple of days when I left the review.

Item is fab and thank you. My lo will surely love it.

My 16 month old granddaughter loves Shaun the Sheep. I could not find any other pyjamas, so thought she wouldn't notice the birthday part. When pyjamas arrived, the thought that I hadn't put the age was considered. The birthday part was gone with just the picture and Alba's name which was absolutely perfect. Thank you for the individual thought and care.

Absolutely amazing company to buy from.
I bought 2 gorgeous personalised t shirts for my Grandaughter who loves Monster High! This company has it all. Choice, quality, great prices & customer service.
Definitely buy from here you will definitely be happy with your purchases :):)
Ive 4 grandchildren so will be back soon for my next purchase for one of my 6 year old granddaughters birthday gifts!

PS Customer service is second to none & is an actual person with this being a small personal business.
Ask any questions or get personalised advice or support etc

Nice quality, arrived with specified time and the little girl had a tantrum when asked to take them off in the morning to put her birthday dress on. All round success.

Complete con. Made order which was due to be delivered via tracked package by April 16th. Still nothing by April 23rd. Tried contacting seller but have had no reply, now I have to try and get my money back via payment method. DO JOT BUY FROM THEM!!!!

I was really happy with the quality of the product and how good it looked. There wasn't a long wait either which was ideal. My wee boy will absolutely love the personalised pyjamas!

Initially the customer service was great when I was enquiring about personalised pj’s as a Christmas gift, she went above and beyond to find what I needed and even made bespoke sets for me when she didn’t stick the sizes I needed. However, once the order was placed it all went downhill. I confirmed the orders via WhatsApp on 27th Nov after extensive conversations about what I wanted, and when she replied on 29th Nov I placed the order on the website as she instructed (what with it being bespoke). I doubled up on the detailed… both on the order itself, and on WhatsApp to make sure it was completely clear. I specified that I needed them before 21st December which she said would be fine, she said she aimed for 1-2 weeks. 2 weeks later on 13th December after hearing nothing I chased up the progress and was told they’d be printed the following week. I finally received them on 20th December, 3 weeks after ordering, just in time, but disappointingly the personalisation was missed off and obviously it was too late to do anything about it by that point. I messaged on WhatsApp immediately, but received no response, so sent a further message later that day but still received no response. I chased a response on 3rd Jan, still polite and even sent a ‘Happy New Year’ but again no reply! Chased again on 14th Jan with a complaint this time, and finally received a response in which she apologised but was full of excuses (a pattern I’m noticing when she replies to negative reviews!). I replied again on 23rd Jan saying that I understand she’s running the business alone and it’s a busy time of year, but regardless of that it is a business she’s running and if an order is incorrect it ought to be compensated in some way, I said I didn’t expect a full refund as I like to support small businesses but a gesture like a refund of shipping costs or a discount off of the item would be a nice gesture, but guess what… I received no reply!!! So all in all, great customer service prior to ordering, and awful customer service when something goes wrong, and this is, in my opinion, when you really see the true colours of a business… things will sometimes goes wrong, people make mistakes, it’s how those mistakes are dealt with that matters and unfortunately it seems they’re not dealt with well at the moment. I’m not saying I wouldn’t order again, the products are great and I like to support small businesses, but my expectations of the customer service would be low unfortunately.

50th Birthday t-shirts for a group of 9 people, age ranges from 8 to 53 yrs of age. Each t-shirts slightly unique to each person, all carefully adapted and printed in the highest quality with perfect attention to detail. Victoria was outstanding in her customer service and engagement, designs altered, updated and delivered above and beyond my expectations. All the t-shirts were worn with pride and stood out both in quality and their unique designs. I will definitely be ordering from Made Personally again and can not recommend the product and customer service highly enough. Thank you for giving my 50th Birthday that extra sparkle x

Absolutely gorgeous pyjamas and such good quality. I will definitely be ordering from this lovely company again. So helpful aswell when I have contacted them, they couldn't have been more helpful. Perfect personalised pyjamas.

Excellent company. The owner is approachable and very helpful to accommodate. The pjs are excellent quality and the have washed up well so far. I would definitely recommend them.

Product arrived in the set time scale, no issues at all, pjs are such a nice thick cotton material such high quality, print is amazing. Can't wait for little one to wear at end of month.

Took a while to come due to supplier issues but well worth the wait!! Customer service was great and my queries were replied to straight away. Would highly recommend

Glad I found Made Personally, I wanted to have a matching Disney jumper for myself, my girlfriend and her daughter for our first holiday away. The jumpers came out amazingly and fast delivery. I’d definitely recommend and use again in the future

Amazing service, communication was great and the quality of the item is so soft and looks beautiful, excited to see my daughters face when she sees them xx

Ordered the frozen when I wake up I'll be 4 pyjamas for my daughter and I love them. Delivery was quick, quality is amazing and I will 100% be ordering again. Could not be any happier :)

Ordered a t-shirt and pjs for my niece. Had a message explaining issues with getting the pjs so they offered an alternative and delivered all of the order on time. The fit of both items is great, my niece loves them.

The hoodies I ordered are amazing and even with a slight blip with Royal Mail Owner was always available to check tracking and update me when she could :)
Thank you so much for such a great item 🥰