Received personalised in the night garden birthday pyjamas for my 2 year old daughter. Arrived in time packaged well and were perfect. Thank you so much!
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Lisez les avis des autres
This company is ridiculous, I ordered a customised t-shirt for my son's 5th birthday on July 21st, to be delivered by August 3rd, the t-shirt still has not arrived! The customer service do not even wa... Voir plus
L'entreprise a répondu
Ordered over two weeks ago sent emails and messaged on social media no response and no delivery *Edit I Emailed day after purchase regarding personalisation. And messaged on all 3 platforms... Voir plus
L'entreprise a répondu
I stumbled across this website by chance and ordered a personalised birthday t-shirt for my daughter’s 2nd birthday with her favourite character on it. When it arrived I was delighted, the design was... Voir plus
3,6
Moyen
230 avis
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A répondu à 87 % de ses avis négatifs
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A happy mummy melon and the whole cocomelon crew
Thank you for the beautiful Tshirts. You lightened our day and made it memorable. Next time I need personalised Tshirts i wouldn’t think twice to contact you.
17 janvier 2025
Avis spontané
Brilliant company
Brilliant company! my sons 1st birthday pjs are perfect and exactly what we wanted!
Would 100% use them again!
Thank you ☺️
17 janvier 2025
Avis spontané
Taylor Swift t-shirts
Daughter and granddaughter delighted with their t-shirts. Good quality and good sizing.
Prompt delivery
30 décembre 2024
Avis spontané
Amazing product for an amazing experience
Easy to personalise, great seller communication, fabulous quality hoodies which made our holiday extra special!
5 décembre 2024
Avis spontané
Fantastic gift for my granddaughter
Fantastic gift for my granddaughter, excellent product,well designed,highly recommended.well packaged
17 décembre 2024
Avis spontané
Fast and reliable delivery of a quality…
Fast and reliable delivery of a quality product purchased as a gift. Would recommend this company without hesitation.
13 décembre 2024
Avis spontané
Never came
Placed order on 2nd Dec and was due to come for my son’s 5th birthday as his personalised outfit.
Replied to one message - but read and ignored messages asking when the item would come on 13th and 14th.
If they’re struggling to keep up work orders at this time, it’s best practice and just decent to say so and apologise.
The item never made it to us, and is no longer useful as birthday passed, so I’ve messaged again today to ask for a refund. I’m hoping they will be professional enough a company to do the right thing and issue this.
20 décembre 2024
Avis spontané
Waited over a month for order and still haven’t received it.
UPDATE!
I have added an additional star for the fact that the item has been delivered in time for Christmas despite my concerns. Seller also got back in touch to apologise for the delay in response. Happy with the item once it came.
I placed an order on 12th November, well in advance, as it was meant to be a Christmas gift. The estimated dispatch date in the confirmation email was between 18th-21st November, which I thought was reasonable. However, after hearing nothing, I chased the order on 4th December.
The seller responded quickly, explaining there were delays with their supplier and that they hoped the order would be dispatched early the following week. On 11th December, I received an email stating the order had been dispatched to Royal Mail. However, the tracking information shows that Royal Mail hasn’t received the package, and today is 18th December.
I’ve reached out to the seller yesterday asking for proof of delivery to Royal Mail so I can try to chase them myself, but I haven’t received any reply. At this point, it’s highly unlikely the item will arrive before Christmas, leaving me scrambling for a replacement.
This entire process has been frustrating. I understand that delays happen, but proactive updates would have gone a long way.
12 novembre 2024
Avis spontané
I had high hopes with this company as…
I had high hopes with this company as the website looks great.
I ordered 3 personalised hoodies which should have been dispatched nearly two weeks ago, they never got delivered.
iv been emailing them for over a week and had no reply, so it’s clear they are just ignoring me.
Very annoyed with this company! I can’t issue a refund as it states a refund can only be made after 24 hours of ordering.
16 décembre 2024
Avis spontané
Réponse de Made Personally
**Update - I'm pleased to confirm that the order has been delivered (Dec 17th) in time for when it was required for. Many thanks **Update**
Good morning - I'm sorry to see you have left a 1* review. As you know, this review comes after we had an email exchange yesterday evening. This was before you posted this review which unfortunately falsely claims you have not have a reply to your emails. I note that you had emailed for the first time about your order on Thursday 12/12, with a chasing email on Sunday (out of working hours) and then again yesterday evening at 20:32. Given the time of the year, email responses are taking longer and it should be fair to expect to have to wait a little longer than usual for a response.
When reading your chasing email last night however, and realising you had been awaiting a response - I ensured to reply within 15 minutes despite being late in the evening. In this email exchange, I apologised that I wasn't able to reply sooner and explained that I run the business by myself. As to your comments in these emails that "it was my choice I didn't want to reply to your emails", I'd like to clarify this certainly wasn't the case but simply given the volume of queries currently it had taken longer to receive a response.
I then provided an update on your order, which had exceeded slightly the estimate dispatch, but to clarify was never expected to dispatch 2 weeks ago. As you had advised in your emails you needed the order by Christmas, I was pleased to advise that your order was in processing and is actually due to dispatch today. Included in my emails was the tracking details of your orders ready for its impending dispatch.
To confirm, your order is in processing and will be dispatched today. Again, I'm aware you need the order by Christmas and this will be expected to arrive with you before then.
Kind Regards
Ordered two gifts that was personalised…
Ordered two gifts that was personalised amazing.
From placing the order to communication to the delivery was very professional and first class.
Will be back for more in 2025.
Great business. Thank you
2 décembre 2024
Avis spontané
High end quality and perfect fit.
The quality of the personalised pyjamas and personalised hoodies is better than I expected as I’m always nervous when ordering items like this. For seasonal goods I would recommend getting your order in as early as possible as I did encounter a slight delay from expected shipping dates to actual. But items still arrived in time for when needed.
Highly recommend and will be a returning customer.
13 décembre 2024
Avis spontané
Great pyjamas
Great pyjamas, accurate description online and personalised as I'd asked. I followed up with a contact form as Royal Mail hadn't delivered and they responded straight away and confirmed they had been dispatched. Think my 1 year old nephew will love them!
11 décembre 2024
Avis spontané
Personalised Lapland Magical Trip…
Personalised Lapland Magical Trip Family Hoodies | Lapland Crew Matching Family Hoodies
Rating: 5 star(s)
Comment: Thank you so so much for making these jumpers for me and for rushing the order through too.
My granddaughter was going to Lapland and this was the perfect gift for the family.
They are quality hoodies but not too thick. The personalisation was exquisite.
I will definitely recommend your business to everyone and will definitely be using you again in the future.
Once again, thank you! 👍☺️
30 novembre 2024
Avis spontané
Personalised Paddington Wake Up Pyjamas
Personalised Paddington Wake Up Pyjamas
Rating: 5 star(s)
Comment: Lovely PJS ,good quality , and good customer service. Very happy with my purchase .
22 novembre 2024
Avis spontané
Ordered these pjs for my niece
Ordered these pjs for my niece , was very happy with them , the material is lovely & i am so pleased with the fact they have put her name on them , she is going to be one happy little girl on Christmas morning .. I would highly recommend Made Personally 5⭐️
3 décembre 2024
Avis spontané
Taylor Swift Pyjamas
Just received order on the 30th November. The pyjamas are excellent quality and the print details are spot on.
My grandaughter will be so excited on Christmas day with her Taylor Swift Pyjamas.
Great customer service. Keep up the great work.Will order again
30 novembre 2024
Avis spontané
Absolutely awful customer service
Absolutely awful customer service. I orderd Pjs on 7th November and estimated delivery was 13th-18th. I emailed days passed this time to be told sorry haven't processed it, it will be a little bit over. Well couldn't you of emailed to tell me?! Just left me to contact yous. I bought them 7th to be here before 26th. Did email and WhatsApp them demanding a refund. They posted them out the next day probably sh1ting themselves. Still not happy with how it was handled. Don't trust random sites on google & pjs aren't the best. No email to say they was behind, just left me hanging until I messaged. *TAKEN 16 DAYS FROM WHEN I PAYED TO ACTUALLY RECEIVE THEM*
21 novembre 2024
Avis spontané
Réponse de Made Personally
Hi Shannan, I'm writing this response, in truth, in absolute dismay. A similar note to that which I sent you by email after notification of this review. I'm utterly bemused and upset to have read this review, which was left within hours after I sent you an out of hours update on a Saturday to let you know your order was out for delivery and days ahead of when you needed the order by. You comment that the customer service is awful and that your not happy with how things we're handled - I just need to clarify a few points for the purpose of this public response.
Your order was placed on 11-07 as you said with an estimate dispatch of 13th - 18th. This is both an estimate, not a guarantee, and of dispatch not delivery. You contacted by email on Wednesday 20th at 14:57 to advise that you needed the order by the next week to which I responded at 18:19. I advised that the order had run a little past the estimate but was due to dispatch by Friday (22nd). You further emailed to advise that the order was needed by the 26th and did not demand a refund, but asked for a refund if the order would not arrive by this date. You advised that you "cannot trust Royal Mail" as you had two parcels go missing recently and it seems that your concern was related to Royal Mail's service to you recently received, not to myself.
Given the urgency I ensured to expedite your order dispatching on the 21st to ensure your order had time to arrive. Following dispatch, I heard nothing else from you and I decided out of hours on Saturday 23rd to keep you updated, and emailed you with a manual update to let you know your order was out for delivery 3 days ahead of when you needed. Unfortunately, I'm not sure why but you then felt necessary to email and say "you shouldn't trust random websites on Google" and then within a matter of hours posted this damming review containing profanity.
I have to be honest and state that I am utterly confused by your response, as you have received nothing other than what I think is excellent service. You had prompt replies to your emails, I ensured that the order was dispatched in more than enough time to arrive, and even went out of my way out of hours at a weekend to keep you updated with the status of your delivery.
As you will know I've reached out to you since this review to discuss this, but unfortunately have not received any response from you.
Your order was delivered at 11:27 on 23-11 (days ahead of the 26th when you needed the order by).
Kind Regards
Absolutely loved my daughters lilo and…
Absolutely loved my daughters lilo and stitch birthday pjs and her personalised water bottle and so did my daughter when she see them she was so happy and could not wait to put them on.
Thank you so much.
I also was in contact with the seller who was really lovely and so helpful as I was worried my order would not come on time and she was so lovely she kept in contact and updated me through out even after checking if they was received.
Thank you so much :)
22 novembre 2024
Avis spontané
My son is going to love his pajamas :)…
My son is going to love his pajamas :) Thankyou xxxxx
18 novembre 2024
Avis spontané
Wow - Amazing
Wow, absolutely love the hoodies. They look amazing, I can’t wait to wear them! Fantastic communication with seller, nothing was too much trouble for them. Seller was very helpful answering questions out of ‘normal hours’. Would definitely recommend and will buy from here again! Thank you x
25 octobre 2024
Avis spontané
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