Madison Brook Avis 619

Adam and Kiran, 5 star service all the way

Please AVOID Stan T at all cost - what a bully!

He unnecessarily pressurised me in closing on my purchase and caused me immense anxiety for 2 weeks non-stop. Harrassing me and my solicitors on “updates” and being extremely pushy, when I was still trying to investigate a bathroom issue that didnt sit well with me.

Im sorry but if I am to invest nearly half a million on a property, I should have some time to be fully comfortable with the house! He threatened to remarket the property if I didnt close by Friday (which was the last business day of that month) instead of me closing on the following monday (so literally 3 days after) for no apparently reason!

He accused me of playing “delaying tactics” and on multiple occasions said to my partner’s face that I didnt even have the money and I was wasting everyone’s time. He knows for a fact that I had to provide evidence of my savings and mortgage in principle to Madison Brooks before my offer was accepted so that accusation was completely untrue and uncalled for.
If I could I would honestly provide email evidence of this to show how despicable he was in that situation.

On the other hand, Valentina was a star and an absolute gem. I was dealing with her up until 90% of the process and she was very helpful and accommodating throughout

We’ve been incredibly impressed with Callum’s attentive and compassionate approach. He consistently goes above and beyond to address any issues we’ve encountered in our property. His professionalism and friendly demeanour make him a standout employee at Madison Brook.

Sherry Wilson has been so helpful. She has helped me to sort out bills with my tenant who ended contract early. She has took the problem with council tax and electricity out of my hands and sorted them for me. Always professional and keen to help. 5*

I am a relatively new landlord with one property and I chose Madison Brook on the recommendation of a friend who has several properties. From the very start they have been incredibly helpful and guided me through the complexities of being a landlord in central London. A particular shout out for Callum Moloney-Joyce who rewrites your pre-conceptions on estate agents - an all round star and everlastingly patient with my questions. And importantly, he's not been great for me but also for my tenants. Highly recommended!

Callum Moloney-Joyce took over the management of our property within the first year of our tenancy. He is always delightful to talk to on the phone and super compassionate when it comes to issues experienced in our flat. Callum has been the most attentive and polite employee that my house has experienced within Madison Brook!

I've been a tenant with a Madison Brook property for nearly 2 years now, and have always appreciated the prompt response and support provided in times of need. Specifically, our property manager Callum Moloney-Joyce has been super helpful in escalating and resolving pressing issues in time and with efficiency.

In all honesty, things started out a bit rough with Madison Brooke. We had an issue with the state of the property was left in by the previous tenants and our first account manager with MB made it very clear they really didn’t care. However, in the past few months we’ve been working with Sherry who has been extremely helpful, understanding, and supportive. She’s really changed our relationship with MB and I am very appreciative!

Excellent & timely service and actions by one of the Senior Portfolio Managers - Sherry Wilson. Recently there have been a few items to fix, replace & repair in my property. Sherry advised me of these and was proactive in preparing and forwarding options for resolution. This helped me make decisions and close out the matters with the tenants. Thank-you Sherry for the work you did to find timely resolution of the issues. Would highly recommend Sherry to be your preferred property manager.

Madison Brook has been managing my property since 2017, renting out my property, and solving all issues that I or the tenant might come across during these 8 years. They are extremely professional and have expertise in their field. I am extremely satisfied with the service I have received from Madison Brook that I recently requested to sell my property via this agency as well, because I know this is a trustworthy agency and they will sell my flat at a reasonable price and without any complication. I would like to take this opportunity to express my gratitude to everyone who helped me throughout these 8 years, so thank you, Adam Hoskins (Head of Agency) Jhon Lipper (Group Managing Director) Becky Lucas (Docklands Assistance Manager) Vickie Weller (Group Finance Director) Sherry Wilson (Senior Portfolio Manager). I highly recommend Madison Brook to those who are looking for either to rent or sell their properties. Simply, they are the best.

Dan and Kiran were both brilliant in helping us find a tenant and getting us all set up. Definitely went above and beyond!

Madison Brook, with the great skills of Becky Lucas and Danielle Ashford, are a superb agency to work with - they are tenacious, reliable, prompt, with excellent communications, rapid and valuable updates and follow-ups, and pursuance of all loose ends through completion.
They are the epitomy of the 'completer-finisher' mindset - with Madison Brook you can be sure of a successful outcome. Thank You!

Fantastic service from my property manager Sherry, we were worried about our landlord not renewing our tenancy with us. We really wanted to stay because we love living here, but Sherry kept us in the loop throughout the whole process which was very comforting. We’ve now had our renewal approved and we are overjoyed that we get to stay in our lovely home. Thank you Sherry!

We renovated our contract with Madison Brook and the process and communication was really easy and smooth.
In the past two years we have encountered few small problem into the property but the last out with the leaching was managed fabolusly and promptly by our contact Callum.
Want to give 5 stars because we had a good service and assistance since we started to deal with him.

It has been amazing working with Sherry! She is professional, responsible and reliable. Really change my experience previously. Thank you Sherry for all of her hard work!
Can not recommend her enough!

I had a viewing at 369 Staines Road. The service that I received Edward Rose was superb. I will definitely recommend it to to friends and relatives.

Very satisfied with the fully managed service Madison Brook provides. Callum Moloney-Joyce is an excellent Portfolio Manager and takes a lot of the stress out of renting out properties. He is always quick to respond and happy to provide opinions/thoughts when asked.

I moved to Madison Brook from a previous property management company initially because of the charging structure that Madison Brook's has (they don't front load their fees like other companies) and now staying with them because of their great service - thanks Callum Moloney-Joyce.

Stacey was very helpful when it came to our rental renewal with answering questioning and liaising with our landlord.

Kiran has been amazing at resolving any points we raise. Always prompt and attentive.

It has been a pleasure working with Kiran on the renewal of my tenancy. I have really appreciated her open communication, swift responses and friendly demeanour.