Magical Vacation Homes Avis 

Magical Vacation Homes has been great to work with and Marcos has gone above and beyond!!

This company took $1350 for pool heat they never provided. Lots of lies and excuses while providing a pool we could not swim in. Not to mention after taking the final balance, they then informed us the water park for Reunion would be closed for 2 weeks. In total we spent $15,000 for this stay and Magical Vacation Homes has been nothing short of a nightmare. Buyer beware, this place will lie to you and cheat you out of your money.

My husband and I had a great experience booking our reservation (#8216329) with Jasmine recently. We can't wait for our stay with Magic Vacation Homes and we hope we have another opportunity to book with our family again!

I called magical vacation several times to try and book a vacation rentals. However each time I called I would speak to a representative who would either rush me off the phone or provide little to no feedback on questions that I would ask. Not to mention i spoke with a representative on black Friday and was not advised of the black Friday discoint. However I kept calling back because they appeared to manage some of the best looking properties in the area.

All my uncertainty went out the door after speaking to representative Jasmine. She was very informative and able to answer all of my questions. I never felt rushed or pushed to the side.

Before speaking with Jasmine I would have rated my customer service experience a 3 at best. However, Jasmine provided phenomenal customer service which was deserving of 5 stars!

We have visited Orlando twice in last three years and after our experience using magical vacation homes we would t go else where -

We had big fans of a certain cowboy and space toy and magical vacation homes found us the perfect house with a special themed room that our kids loved -

The whole house catered for fun with double games room full of new and retro arcades - play stations and x boxes pool table and table football -

Pool and plunge with outside kitchen was excellent touch. Other guest rooms were all 5 star and like being in a hotel absolutely excellent value and perfect distance to travel to all the theme parks.

We had a fantastic stay at Reunion Bliss on Desert Mountain at Reunion Resort. The pool deck was huge and very private, and the kids absolutely loved spending their time in the pool.

The home was clean, immaculate, and well equipped with everything we needed. We also really enjoyed taking advantage of all the amenities both in the house and throughout the resort.

We highly recommend Magical Vacation Homes and staying at Reunion Resort — it was an excellent experience from start to finish!

The home was clean, everything worked well.The check in process was easy. We had no issues had a great time will be back!

We stayed at The One at Reunion, part of Magical Vacation Homes’ Luxury Collection at Reunion Resort, and our family was absolutely blown away. The quality of the beds, linens, luxury coffee setup, thoughtful welcome gifts, and every amenity was exceptional. It truly felt like a luxury vacation home and a resort all in one. We typically stay at The Ritz-Carlton, and this experience offered the same level of luxury and service — but with the comfort, privacy, and space of a stunning home within Reunion Resort. We were so impressed that we’ve already booked two weeks for next year!

Great stay and the One Mansion anything was amazing

We had an absolutely wonderful experience staying with Magical Vacation Homes! From the moment we booked, everything was smooth, clear, and professional. The home was spotless, beautifully furnished, and even better than the photos — it really felt like a home away from home.
Inevitably, we had a few small snags (as all houses do), but they were dealt with amazingly quickly and professionally. What really stood out was the personal care — we even had a visit from the company’s president, Mr. Bateman, who took the time to ensure that Magical Vacation Homes were exceeding our expectations. That level of service is rare and truly appreciated.
The location was perfect — close to all the major attractions yet peaceful enough to relax after busy days. The private pool, comfy beds, and attention to detail made our stay exceptional.
We’ll definitely be booking again and recommending Magical Vacation Homes to friends and family. Thank you for helping us create such magical memories! 🌟

I stayed with Magical Vacation Homes in several homes like RVH_207M, RVH_439M, RVH_403M and each time i stayed i had an amazing time with my family we always enjoy the pool area do BBQ and spend our time together. Highly recommend staying with Magical Vacation Homes

Staff was very friendly and attentive, the home itself was beautiful and the location was spectacular!

Magical was so helpful and responsive! I would absolutely stay again, the home was beautiful

The staff at Magical Vacation Homes are Great, we were staying together at a lovely luxury mansion in Reunion due to a loss in our family. The experience although a sad one Magical team went out of their way to help us from booking the home to taking care of the smallest details. Would definitely stay with them again.

Worst rental experience we have ever had. We arrived and no games and TVs work. Fridge did not work, ruined our food we bought. No one can come fix this until Monday when we arrived on Friday.

Call about pool heat, and they claim it is 350 bucks extra. I ask them why it isn’t complimentary at this point when nothing else here works. They say they can’t help me.

I tell them to do the heat. But we have multiple families here and I can’t change my friends card on file. So I say to wait until I ask him and they go and charge my friends card 400 not 350 for heat. Then they do not answer me. No manager is available to handle anything or fix anything. This is the worst run place ever. They also go and tell me pre checks were done on all the TVs and games by their team. Funny somehow it all broke between when they checked on Friday until we arrived on Friday. I have asked over and over to speak to a manager and I am told I can’t. Avoid this place at all costs!

Major issues with access to a gated community where the home was located. Magical Vacation Homes not helpful at all with this issue which is a shame as they were helpful resolving other issues.
RESERVATION ID 8166820
1021 Jack Nicklaus Ct
The resolution was simple - provide me with a pass to hang in the car (which other residents had) which automatically opened the gate but you refused saying they are for 'owners' only. I paid a lot of money for a 15 night stay to be resident in Bears Den - I expect the same priviliges as owners not to be treated as a second class citizen! I felt fobbed off. You provided a 4 digit gate code with the reservation and told to enter that into the keypad - no keypad, later to be told that was for another community not Bears Den. I was told to use the other gate which was open - not true thats an exit only gate which closed automatically. You sent me to the Bears Den clubhouse but they immediately said they couldnt help as I wasnt renting via them and it was for you to sort out. I was told by you to 'be patient' but it wasnt just me I was stuck behind other visitors (e.g. vans and trucks) who also has trouble with access. All told a very frustrating and unsatisfactory experience which i wont be repeating.

I wished I had saw these reviews before I rented. Everything that has been said about this company is true. They just want your money. Unfortunately Airbnb is not helping by allowing them to use their platform. We paid for pool heat and it didn't work. No upper level A.C.. Have the lights in the kitchen were out. Lights were out in the garage/game room, laundry room and hall entry. Filthy carpet. It was soaking wet from the A.C. malfunction. And yes even cockroaches.

Absolute scam artists. DO NOT rent with Magical Vacation Homes they are thieves. Check their one star rating on the Better Business Bureau (the lowest possible). In dealing with them since my trip, I now know that they are experts at getting negative reviews taken down. They document every time a service person comes out even though they failed to fix anything. They literally just send service people out just to say they did even though nothing gets fixed. We paid over $5000 for a home that had cockroaches, ants, used tampon applicators in the front, and filthy floors that left our socks black after five minutes. There was hair on every single towel. Most importantly, the hot tub and game room, the reasons we picked the home, were not functional. The hot tub never heated up and then finally completely drained. Several games were broken and probably have been for years. They just come and pretend to try to fix things and leave. We spent hours of our vacation everyday on hold on the phone and in person waiting for service people trying to get the hot tub to work. In the end it never got fixed and we were left without even water in it. Now they have the nerve to say well it’s technically a spa not a hot tub. Even though I messaged to confirm before I booked that it was in fact a hot tub and heated up 103. One of the service people finally told us the problem is not something they can even repair and the pool company needed to replace the entire system. But they will continue to book their homes knowing this and never fix it. Yes, the house looks amazing in the photos but it’s not what you get whatsoever. I’ve been to Orlando and booked vacation rentals about 8 times and have never been disappointed. Magical Vacation Homes will take your money and not give you what you paid for and spend their time arguing with you instead of simply keeping up their homes. The homes may have been ok when the photos were first taken but they have all gone downhill and they do nothing to keep them clean or functional. If you thought you were booking a nice house with a hot tub, forget it. You will instead waste your vacation trying to get them to fix it when they know it’s beyond repair and probably has been for years.

Copied from Google reviews.
In reponse to MVH’s below comment, I already told Mark that I will not remove my reviews as I want to warn other renters. There’s a reason you don’t have many negative reviews and it’s because you will only make things right with the guests if they remove their reviews, is that legal?! You can say everything was working all you want but do you think i called in issues every day for the fun of it?

Update: Spoke with manager and they offered to remove pool heat and the erroneous charge for the game that was broken on our arrival only if we remove our negative reviews. I will not be doing that as we were charged unjustly for pool heat that did not work 80% of the time and a game that we reported as broken within 24 hours of arrival. They should remove those charges based on fact, regardless of whether or not we remove our reviews. This goes to show why only positive reviews are posted.

Happy to provide screen shots to anyone that would like an authentic review of their experience. We called in at least 2+ issues per day for the first 4 days of our stay. The pool and spa heat did not work, there was no filter attached to the bottom of the spa, there were no directionals on the blowers and the water would randomly drain out of the spa. In addition the knob for the timer was broken and there was an error that the tech needed to fix. When I spoke to the manager Mark this week, he stated that the entire system was being checked- why would that happen if it was working correctly? Also we paid for damage insurance but were still charged for a broken game that we did not break and reported it within 24 hours as soon as we discovered it. These are only the main issues, there were many more.

The rep I worked with in the very beginning was great. Unfortunately the home itself and our stay were less than magical.
Magical Views at Reunion Resort was the worst rental home I have stayed in. Home was not welcoming, no decor, stained furniture, bed frames that didn’t fit the mattresses, broken outdoor furniture etc.
Listing states that the annex house had 2br but only had 1, hot tub and pool heat didn't work correctly and had to call four days in row to have a tech out, the game room had an arcade game with a completely smashed screen and shards of glass on the console and floor. This leads me to believe that no one comes and checks out the rentals when guests leave. Two gaming consoles and 4 remotes but only one non working remote charger. gas grill didn't work and had to have a tech fix the connection. Pool furniture broken and stained. Couldn’t get the TV systems to work and there was no physical guest book to explain how to use anything. Mandatory $350 fee for reunion resort amenities. When we went to pick up our wrist bands the front desk said our house didn't qualify so we had to spend a day straightening that out. When we went back for the second time to get the bands we were told we were the 4th family that day who had issues with homes they rented through MVH not having wristband access. Nightmare. They also told us we shouldn’t have even rented through MVH and should have rented directly through the resort. Hot water didn't work in first floor bathroom sink. We had 14 registered guests and there was only one roll of toilet paper in each bathroom. Kitchen was bare bones. Listing shows fire pit however at the house it shows only the owner can use it. We have rented A LOT of homes throughout the years and my occupation is in the hospitality industry and I have never experienced anything like this. Awful awful awful. Today is Tuesday and I've been waiting for a manager to call me back since Thursday. Should have been an amazing home (based off the pics) but failed in so many ways. Too many issues to list them all.

The care team that we contacted throughout the week to report problems was helpful and responsive. Yes, they did come out and fix the issues when we reported them but I don’t want to spend the first four days of my 5 day vacation calling in multiple issues per day.

Stayed for 10 nights
Paid over 5k
To stay
Games room not working
Bed ridden with ants
No wifi for 9 days
Pool dirty
Pool area covered in weeds
Pool furniture never been cleaned in at least a year if even has been cleaned
Dirty cutlery
Food on floor