Magical Vacation Homes Avis 

Magical Vacation Homes is truly a disgrace of a company. The lack of professionalism and complete disregard for customer satisfaction is astonishing. Not only did they fail to provide necessary information prior to arrival, they were completely unreachable when issues arose.

The fact that no one was available to provide an access code upon arrival is unacceptable, let alone the fact that they were unable to rectify the situation in a timely manner. The manager's refusal to take responsibility and instead blame the customer is beyond belief.

It is clear that this company is not interested in providing a positive experience for their customers. The fact that they operate out of a run-down office only adds to the lack of credibility and professionalism. Save yourself the headache and book directly with a reputable company. Magical Vacation Homes is nothing but a disappointment and a waste of time. Steer clear at all costs.

AVOID!
Took our house deposit, the house then sold (which they never told us about. We just happened to know it had vanished). Said we could have a refund but they ‘couldn’t do it’. And that was that. They have stollen our money and use every excuse under the sun to not issue our refund. DO NOT USE!!!!

Absolutely disgusting customer service from the care team@ Magical Vacations Homes.
1572 Maidstone Court Champions Gate villa booked for 6 adults arrival 21.09.2023 Villa was booked in Feb 2023.

Greeted at the villa by a blue tarpaulin on the roof , pool not filtering, games room carpet curled in corner ( serious trip hazard), downstairs bedroom shower dribbling, corner pool paving block smashed as not repaired ( serious hazard), rattan sunloungers damaged ( caused an injury) freezer not working .

Magical vacations state on their website they pride themselves with customer satisfaction. We reported all issues immediately providing photos via email . Took 5 days for engineer to come out for freezer ( no idea what he was doing or why he had been sent )
2nd engineer for freezer ( didn't rectify problem) My partner resolved the problem himself.
Pool engineer sent out 5 days after reporting issues. Filtering needed to be cleaned and new filter required. Came back the following day , problem solved .
Jerred from the team care arrived at villa 6 days after reporting issues , very dismissive, agreed the sunloungers were unacceptable and took the worst 2 away and never replaced. Not acceptable when you have 6 adults in the villa. When asked about the pre arrival report for the shower , carpet and cracked paving on pool he agreed it should have been rectified before our arrival . Again no solution and no apologies given

My partner spent valuable time of his holiday reporting via email and staying in to wait for outside vendors to arrive .

We asked for the owners details to contact them directly, not given to us .

This villa isn't cheap and we didn't expect to arrive with so many issues. If I was the homeowner I would be fuming with the service that was provided from the care team.

Magical Vacations Home care team do not put customer satisfaction or guest safety as their priority.

If you have or are considering booking with this company , PLEASE MAKE SURE YOU REPORT ISSUES IMMEDIATELY AND KEEP PESTERING THEM .

*******WOULD NEVER BOOK WITH THIS COMPANY AGAIN ******

My family and I had a reunion at the Soltera Resort in Davenport, Orlando Florida in July 2023. Although we had a very happy and memorable experience and we plan to have another reunion next year, it will not be with Soltera. Since day one , our Soltera vacation house located on Broad Oak Drive was a disaster zone. Once we finally got into the home, we paid for early check in at 10 am, we were greeted by a leak in one of the bathrooms in a bedroom on the first floor. There were several soaked towels on the floor and the water was about to flow into the adjoining bedroom. We arrived on a Saturday and despite numerous calls to maintenance, no one was interested in fixing the leak or moving us to another house. My family’s time time was spent changing the soaked towels in the bathroom, because we didn’t want to endanger anyone’s life with a slip and fall. The ages in my party ranged from a 2 year old to an 80 year old.

The leak in the bathroom wasn’t the only issue. The pool was dirty and we had to ask for it be cleaned, The outdoor grill that we requested prior to our arrival was not there. One family member found human hair on her sheets the first day we got there. The home’s air conditioning was not functioning as it should, neither were the dryer and washer on the first floor. One of the ceiling lights in the living room went out and was never replaced. We endured 3 days of our 5 day stay with a wet, flooded bathroom that was a possible death trap. To add insult to injury, we never received the 8 parking permits that were outlined in the rental voucher we received after booking the house.

Despite spending money to stay in a house that was obviously in need of repairs, in a resort that needs to get its act together, my family and I had a great reunion , no thanks to Soltera Resorts.

This has to be the WORST company I have ever had to deal with. Paid over $4000 for a luxury villa, games room didnt work, no working telephone line DURING hurricane Ian, walls splattered with goodness knows what and generally dirty from poor maintenance. Raised concerns in first few days as we were staying there 20 nights and they did not rectify any of the above AND basically called me a liar when I continued to complain on my return home. They have shown NO DUTY OF CARE when we were there during that hurricane, very scary. PLEASE do your homework before using this terrrible company, check BBB complaints, they have lots of complaints against them

Had a great time in a beautiful and new property in Reunion Resort, excellent location and amazing amenities. We did have a few issues with some equipment not working but this was rectified within a few days.