MagicBreaks Avis 3 121

TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

This will be our second time using Magic Breaks and, yet again, they were fabulous. I spoke to Cheryl numerous times who patiently answered my questions and managed to find me a deal for WDW which bea... Voir plus

Noté 5 sur 5 étoiles

We have used Magic breaks for our Disney vacation multiple times & wouldn't consider booking any other way! They are always quick to respond to any questions & make it super easy to book & make amendm... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I would like to say a huge thank you to Krista Taylor-Kemp. She took my call yesterday when I was extremely stressed about not receiving my documents and having no information about my upcoming... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

First time using Magic Breaks, liaised with Cheryl over email which was my preferred method, she was so helpful and gave me all the information and more that I needed. She worked late hours and always... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de voyages
  2. Agrégateur de voyages

Écrit par l'entreprise

Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.

MagicBreaks

Écrit par l'entreprise

Dear Valued Customer,
We're proud to deliver consistently great customer service. If you would like tp speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
Thank you for choosing MagicBreaks.

Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 5 sur 5 étoiles

Very straight forward booking with Agent

Very straight forward booking through the online chat. Jessica G was amazing and booked my holiday for me and answered all my questions and guided me through every step. This completely took all the stress from me. Would highly recommend booking through MagicBreaks

27 janvier 2026
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Réponse : MagicBreaks

Thank you for your kind review! We're pleased Jessica was able to make your booking process run smoothly. You're recommendation means a lot to us!

Noté 5 sur 5 étoiles

Magic breaks with Simon

We have just booked our 5th cruise with Simon Taylor from Magic breaks - the customer service we have received with every booking has been incredible. Simon responds so quickly to our email enquires, he is polite, knowledgeable and answers all of our (many) questions with thought and care. I honestly would not go anywhere else now to reserve our family holidays. Thankyou Simon - you are wonderful!

26 janvier 2026
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Réponse : MagicBreaks

Thank you for your lovely review! We're delighted Simon provided such great service - He will be thrilled to read this!

Noté 5 sur 5 étoiles

I can’t fault this company

I can’t fault this company. I’ve used them four times now and every time I’ve had an issue they have been able to sort it right away!
Will only book through them!

16 janvier 2026
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Réponse : MagicBreaks

Thank you for your lovely feedback! We're pleased you're happy with our service and we truly appreciate your loyalty!

Noté 5 sur 5 étoiles

I had been considering going back to…

I had been considering going back to Disneyland Paris and hadn’t quite made my mind up. Alex May from magic breaks help me with all my questions and made the whole booking process as easy as possible. Thank you Alex

20 janvier 2026
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Réponse : MagicBreaks

Thank you so much for your lovely feedback! We're thrilled Alex has provided you with a such a smooth booking experience.

Noté 5 sur 5 étoiles

Friendly and easy service for booking our holiday.

Alex has been extremely helpful and very patient while we figured out the perfect option for us. Alex had taken the time to answer all my questions and review the different options. Very easy to book and happy with the deal we got!

17 janvier 2026
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Réponse : MagicBreaks

Thank you for your kind words! We're thrilled you are happy with Alex's service.

Noté 5 sur 5 étoiles

Helpful agents

The agent on the telephone (Cheryl) was very helpful and provided all the information I needed

16 janvier 2026
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Réponse : MagicBreaks

Thank you for your kind words, we're glad you're happy with Cheryl's service!

Noté 5 sur 5 étoiles

I’ve just booked our 2nd Disneyland…

I’ve just booked our 2nd Disneyland Paris trip through MagicBreaks, this time with the help of Alex May they were extremely helpful answering all questions I had and advising things that we can do on site to make our little girls birthday extra special! The booking was made so quickly and I will definitely book through them again (because let’s be honest - it’s Disney - we will go again!!)

16 janvier 2026
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Réponse : MagicBreaks

Thank you for taking the time to leave such a lovely review! We're so pleased Alex could help make your booking experience extra special. We look forward to booking your next magical break.

Noté 1 sur 5 étoiles

Unhelpful when you want to amend your booking

My husband booked a week away at Les Nature Village, with 1 day Disneyland Paris tickets for my daughters 4th Birthday in June.

Since booking, we have decided to cancel the dated ticket for disneyland and as my tickets, booked through Magicbreaks state that the tickets are fully refundable and cancellable without charge up to 3 days before our visit, i thought i would cancel magic breaks to do so and then look to extend out holiday with the extra night at one of the disneyland hotels.

I tried calling your customer services, however, the woman i spoke with was extremely rude and it was clear that within the first 10 seconds of the call being answered she didn't want to help, and said my tickets aren't able to be cancelled, despite me telling her i have an email that conflicts this and there being no mention in their terms and conditions that this wouldn't be possible. I have been mis-sold.

I have been waited a week for a response.

13 janvier 2026
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Réponse : MagicBreaks

Thank you for your feedback. We're very sorry to hear about your experience. We can see a refund has already been offered for your booking. If you need any further assistance, please do not hesitate to contact us at customercare@magicbreaks.co.uk.
We do apologise for any inconvenience caused.

Noté 5 sur 5 étoiles

First time ever booking to go to…

First time ever booking to go to disney, wehad people call us to help with any enquiries we had, booking was done so smoothly,

14 janvier 2026
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Réponse : MagicBreaks

Thank you for your lovely review! We're so glad your first Disney booking went smoothly. We look forward to booking your next magical break!

Noté 5 sur 5 étoiles

Cheryl is brilliant

Cheryl was very attentive and found the very best deal for what we were looking for. Responds to emails very quickly no matter what time of day/night it is!

13 janvier 2026
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Réponse : MagicBreaks

Thank you for your lovely review! Cheryl will be thrilled to read this!

Noté 5 sur 5 étoiles

Natalia was brilliant

Natalia was brilliant, I had trouble booking online and she managed to sort the problem and book everything for me. I may have given up if it wasn't for her. She was knowledgeable, efficient and friendly.

11 janvier 2026
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Réponse : MagicBreaks

Thank you for your lovely review! We're pleased to hear Natalia provided great support.

Noté 5 sur 5 étoiles

Great customer service

Great customer service. All questions answered and booking processed late on a Sunday evening. Would highly recommend.

11 janvier 2026
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Réponse : MagicBreaks

Thank you for your kind review! We're thrilled you're happy with our service.

Noté 5 sur 5 étoiles

Cheryl was amazing at helping me book…

Cheryl was amazing at helping me book my packaged holiday to Disney land Paris, fantastic customer service

Thanks again Cheryl

11 janvier 2026
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Réponse : MagicBreaks

Thank you for your kind review! We're delighted to hear Cheryl provided fantastic service.

Noté 5 sur 5 étoiles

Amy Stevens booked our Disney trip for…

Amy Stevens booked our Disney trip for 2026 and was so helpful throughout.. we actually had to then change our booking to beginning of 2027 and this was done so easily!

I have booked Disney in the past via other company’s & done it myself separately and it’s never been as straight forward as booking through Amy.

We are also staying in the Disney hotel & got a really good price for 3 nights & character breakfast 🙌🏼♥️

5 janvier 2026
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Réponse : MagicBreaks

Thank you for your lovely feedback! We're so pleased Amy could help make your booking process run smoothly.

Noté 5 sur 5 étoiles

Cheryl smith has gone above and beyond…

Cheryl smith has gone above and beyond building our Disney Orlando holiday package, nothing was too much trouble, very reassuring and extremely knowledgeable and got us the best deal we had to snap it up! I highly recommend magic breaks and even more so Cheryl ! Thank you so much I went into this like looking for a needle in a haystack didn’t know where to start trying to find our dream holiday! So thank you so much for making this so easy!

8 janvier 2026
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Réponse : MagicBreaks

Thank you for your lovely review! We're so pleased Cheryl could help you make a smooth booking experience. We really appreciate your recommendation!

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