Magnet+ Avis 

Customer service does not exist. We have been with Magnet for the last 20 years. A new provider is offering a service 5 times faster and cheaper than our current plan. We wanted to stay with Magnet and phoned to ask what offer they could give us. Phone lines do not work, you immediately get cut off when you select "Residential sales". Phoned support, and got a very uninterested person that said they would get sales to ring us, no call.

Emailed sales, support and billing and received no reply from any of the three emails. We have cancelled our plan and gone to a different provider. Still no call from anyone interested in keeping our business. Loyalty means nothing obviously.

They advertise the "Magnet Customer Experience" where when you contact them or interact with them they send a customer survey by email for feedback. We have never once received it.

ROBBERS!
Overcharged my card 3 months in a row.Customer service is JOKE

October my card was expired and monthly payment didn't go through. I received warning message and made a phone call to customer service. Staff lady didn't know what going on, told me that someone of billing team will contact me. While waiting (nobody called me at all) I received another warning text so finally Magnet changed me 10 Eur. extra for payment delay. In my opinion it is ridiculous that customer has to pay for unprofessional staff issues. She didn't know that details should be changed only on Magnet app. It's took me 10 days someone explained that to me. Also I'm with Magnet nearly 20 years and just shocked now. Will say them bye shortly

To be honest i feel like you take advantage that your the only company offering broadband in The Gallery, Donabate.The service and customer service is terrible. you lodge a complaint and you call again and they tell you the complaint was closed with no resolution. I have been trying to get service for months and no reply.

Excellent support from JP and the team. We have a busy practice and whenever we need help the team are right on hand to guide us and get us back up and running.

Exceptionally poor service!!!! They rang me on 6 occasions looking for payment and on each occassion I ask to speak to my account manager to discuss my account. They said send an email.... I said no, I want to SPEAK to someone.

Finally my account manager emailed me and would not lift the phone to call me.

So I cancelled my account.

They are lazy in the way that they do business.

We submitted a simple port request to Magnet Plus and sought support for exact information to complete the porting. However, there was no response from any of their service departments. All of their email addresses were sent multiple emails over the course of three weeks without a response.

Magnet demonstrated the absolute worst customer service one can expect from a business. Would not sign-up, would not buy any of their products again. Stay away.

Fantastic service from these guys. I have had two big infrastructural problems with my broadband over the last two years and they sorted things out super quickly. Very friendly and patient too!! Would highly recommend.

After having some issues with landline internet service, which were nothing to do with my ISP but were the fault of the grid operator, I was called by one of Magnet's broadband support personnel: J P Waters. He was amazing. Tried his best to get my terrible rural landline to perform better. Spent most of an hour on the phone to me trying to do that. Then called me the next morning after monitoring my line and seeing how it performed. Was extremely nice throughout. What I really appreciate was that he explained to me, without any bullsh*t, what he was attempting the whole time. What the limits of service I could expect were given my line, how far away from the box my house is, the type of line we have, how it functions in terms of upload and download speeds, when it's likely to be upgraded, etc. I've never had service nor transparency like this from an ISP. Fantastic stuff. I don't mind if an issue can't be easily fixed, because these things happen, but i hate being kept in the dark. So this was a breath of fresh air. If only other ISPs provided such information.

At Febvre Wines we were delighted to get our fibre broadband upgraded recently for the business with Magnet+. The new speeds make a big difference with business applications, downloads and the internet. We are a long standing customer of Magnet+ and they have always provided good products and services.

At St. Canice's Credit Union we brought Magnet+ on board for both our Direct Internet Access as well as their hosted telephony solution. I was impressed by both the speed and ease of installation of both services, in particular with the attention our entire user base received for the telephony setup. Our technical team received (and continue to receive) timely and efficient support from the Magnet+ team, no matter how small the issue. Their services are up 100% of the time, and this allows the St. Canice's organisation to provide more effective, timely and efficient services to all of our members

Magnet+ evaluated our current systems, listened to our needs and presented an affordable and flexible solution. The system supports flexible working and the modern demands of day to day business needs. The solution covered our onsite, online and fixed hardware needs with support available at all times.

Seamless service from start to finish with great support too. Well doen team

Delighted with service from Magnet, because of the quality of calls and ease of service.

Magnet+ has supported our organisation in its changing phases, enabling us to move from an in-person to remote to hybrid model. The staff are always incredibly friendly and helpful and we would highly recommend Magnet+ as a service provider.

We highly recommend Magnet+. They are a reputable company with excellent customer service, second to none connectivity and affordable prices. We are just sorry that we didn't change to them sooner!

Delighted with service from Magnet, definitely a five star review because of the quality of calls, how easy the system is to use and also the personal support that we receive from the Magnet+ team.