Magnolia Avis 

I ordered an item for a very special event with plenty of time for delivery. Magnolia took so long to ship that we didn't receive it until after the event. Now, they want to charge me $9.50 to return it. I explained the situation to customer service and requested they waive the fee. They refused and blamed me for trusting the promised delivery date they originally provided. After reading other reviews I can see this is a pattern for this company. I will NEVER order from this company again.

I'm sad to say that the Magnolia brand has gone downhill from when it started. I used to love Magnolia and purchased many, many things from them. Early on, everything was of superb quality and I was willing to spend money for high quality items. Over the years the quality has deminished so significantly that I will no longer risk a purchase that I'm likely to need to return and pay restocking fee and shipping. What put me over the edge was most recently when I purchased a small drink table. The quality was so bad, with a terribly fake looking finish painted to look like metal. I submitted a review diplomatically stating this fact, and it was never posted to their site. I contacted them asking why, stating that I depend on other's reviews and was disappointed to learn that they filtered out critical/ negative reviews. I received no response. VERY disappointed in this brand.

I saved up money to buy a large rug for my living room. The quality was so poor I was embarrassed that I paid so much money. It was 300 dollars when 75-100 would have been fair. The threads pull very easily. I sent them an email . Crickets.
Then I gave them another chance. Maybe the rug thing was a fluke. Again, I ordered and paid for items that were below quality for the prices they charge.
It’s a shame. But I’d spend my money elsewhere.

Very cheap quality
I should’ve checked Trustpilot. I just received some items and had to find out how I can give them a bad review. The dish cloths look like they’re from Walmart and the hooks that I purchased were extremely small and bend very easily. How are you supposed to hang things on them if they bend??

I would give it zero stars. Most of their items are poor quality. Their sales are a joke. They post up to 60% off. Try and find ANYTHING on their site for 60%. Even with a sale everything is overpriced. And to top it off, I put over $250 worth of merchandise to buy and these jokers want to charge me $34 to ship it. They bumped their heads.😡

A class action suit needs to be filed against this company that advertises discount percentages and discount coupons then at check out time, it always says " discounts do not apply to these items". 😡. Do not buy anything from this company. They are thieves.

Within 24 hours of trying to purchase a small item My credit card was compromised with fraudulent charges across the board. Had to freeze card and apply for new one. Tracked it to their website. Even though the website gave me a confirmation I never received a confirming email. Luckily I printed the screens and have kept them. Received strange shipment confirmations from China almost immediately afterwards. None of their customer service email addresses or phone numbers found on the web are still functional. When I log into the account that I had started with them it shows I never purchased anything.

Made a $7K+ bedroom furniture purchase online, the same furniture went on sale 10 days later, called customer service and spoke to Dela - she was outstanding; applied the discount no questions asked and processed the refund. Dela was very pleasant to deal with!

Love our couches! High quality and GREAT Customer service

Very disappointed. Poor product quality and poor customer service. Was never able to connect to customer service. Return process is difficult and expensive.

Very hesitantly, after reading all the one-star reviews with people complaining about their orders not processed/not shipped, etc..I ordered $55 worth of Weck glass jars. I received my order in 4 days in excellent condition. Packaged very well to prevent breakage. So magnolia.com is not a scam website. Sorry about the people whose orders were lost/not shipped. Not sure if it's a hit or miss company. But it worked for me.

A fake company. Never recieved my items now 4 months since ordering. Company has stopped answering my mail.

Ordered pickleball rebound net in October 2025. Waited and emailed, waited and emailed. Finally, in January 2026 order cancelled and refund promised in 7-10 working days. 15 days later and an email to them every day but still no refund. Avoid like the plague. Would give zero stars if possible.

Delivery never arrived 2 months I still waiting refund and no one care
Is spam stay away

I had a king bed delivered on Monday I have an issue with bed quality and mattress support. Can’t use. Customer service was nice but no empathy and said someone would be escalated to call me back in seven days.

I am I can of the Gains success. But, they need to fix this issue if they want people like myself to support their efforts.

Is no stars possible? The worst and most disappointing experience ever. What an utterly deplorable company for selling the art of "home" and providing trash as product. The description was completely false to what I received and the product did not actually work....disappointing is an understatement. I'm disgusted.

Like many I ordered early December (1st), now Christmas Eve and still no sign of the nutcrackers! Got a refund today (probably because my bank got involved) either avoid this company or order in September!!

I placed an order on Dec 3rd. It’s now Dec 22nd and the tracking error they gave me shows “tracking error” and they won’t respond to me. They never shipped the product. Reporting them to my credit card company as fraudulent. Do not buy from this company!

I ordered an in-stock item from their website on 12/06/2025 for a Christmas Gift. The order wasn't processed until 12/18 and actually shipped 12/19 for a 12/26 estimated delivery date - missing Christmas-ensured delivery.. 20 days from order to delivery in holiday shopping season is atrocious customer service. Avoid this merchant at all costs. Their customer support is indifferent and unhelpful.

I purchased lamps and the quality is not what they appear on the site. They do not accept returns. What a waste of $$. They were not cheap

This bank called me to the point of harassment. I answered several times to tell them that we were already working with someone or that we were not interested. I even told them several times to remove me from their call list. Still, they would call me multiple times a day, during work and meeting hours, often 3 or 4 times, back to back, in the same couple of minutes. When I did answer, if there were times that I couldnt hear them or it was the second, third or fourth time they called, they would get an attitude with me and hang up on me. Ive answered their calls multiple times in the morning, when driving my kids to school, and couldnt understand them on bluetooth, or they couldnt hear me, and I told them that it would be a better time to talk in 15 or 20 minutes, and they insulted me and hung up, or said something like ("oh but i know you can hear me and i know you can talk, so stop wasting my time") when they called me...and i said id call them back. Im confused if they want business or not. Ultimately, i would not want to go into business with a company whose representatives are sensitive to the point of vast unprofessionalism and entitlement, especially regarding financial issues. I would rather an adult handle these aspects of my life, and not teenagers, or those who act as such, professionally. There are so many other companies that do what they do, with much more trust and professionalism. They are not making themselves competetive by insulting clients when they cant understand/hear your representitives....and especially when they are hanging up on clients when we are calling back to say they missed a call, and asking what the call was all about. Sounds very similar to a company trying to scam you.