Mahlkoenig Avis 6

Finger weg von diesem Shop.
Fast von zwei Wochen die gekaufte Waage in Ramen von Wiederruf zurück geschickt.
Keine Reaktion , kein Geld zurück.
Ein Fall bei Paypal gemeldet

I sent an email requesting support, I received an email in which they responded to a review in which I complained that they do not respond and since then silence.
ZERO score for customer service. I understand from their dealer that they do not respond to them either. You simply have to deal with their products. I personally struggle to correlate a sync scale with a sync grinder. I spent 3,000eur and I can not use them.
I repeat ZERO customer service

Unterirdischer Kundenservice. Da kauft man eine ziemlich teure Mühle und wenn was nicht funktioniert (Software und App mit das schlechteste was man sich vorstellen kann) ist der Support gleich Null Die haben null Bock. Auch wenn die Hardware gut ist, nie wieder Mahlkönig!

Ich habe für einen Haufen Geld eine teure Kaffeemühle gekauft , aber wehe es geht mal was kaputt - support 2 mal per mail kontaktiert es wird einfach gar nicht reagiert ! Absolut unterirdisch !

Update:

Unfortunately, I hadn't checked this beforehand, but Mahlkönig gives a maximum of two years warranty on its products if bought from them in the online store and only one year if bought elsewhere.

The manufacturer calls itself a king, ok that has now brought out the negative side of a king for me. The king doesn't seem to be particularly convinced of his products himself if he gives a maximum of one or two years warranty on his products and at the same time charges royal prices for his products.

Showing no interest in the defect after the warranty has expired also gives the impression that the king either already knows about the defect or does not want to find out what caused the defect in order to improve his products.

I think this is a disgrace for a premium manufacturer, I will no longer buy a Mahlkönig product and will tell everyone in my community about it.

------------------------------------------

It took a few days for the first support request to be answered, which only contained a question back to me. Since answering this question, I haven't heard anything for days. Very annoying. What good are the best grinders on the market if the support is poor?