Maker&Son  Avis 291

A small hiccup on delivery but quickly resolved by Danny and Sophie. Amazing sofa and song armchair. Very comfortable and very well made. Thank you

When Sophie at Maker and Son saw my (fully justified) rant about the company she contacted me straight away to say that she was with the new owners and wanted to sort out my problem. Within a few months we received back the sofas we had purchased (though we changed the style and material) at no cost to ourselves. It’s clear that they are working hard to resolve the issues they have inherited from the previous owners and I can’t fault them for the efforts they have made and the quality of the furniture they have delivered.

We bought our very expensive sofas from maker and son. I could not recommend these sofas to anyone. They need to be constantly refluffed. They look lovely and plump once refluffed but as soon as they are sat in they are flat! So angry we spent so much money on these sofas that are not comfortable at all.

After an incredibly challenging 12 months, Maker & Son have come out stronger and better than ever. Thanks to Herculean efforts from the new team, I received my order last week. Sophie kept me posted on the production side, when completion was expected and the proposed delivery date. The delivery went like clockwork. Mark and Terry called on the delivery day with an ETA and arrived bang on time. The pieces were unwrapped, dressed and steamed and all packaging removed. An excellent service. I was, I am, delighted.

I ordered replacement covers in June 2022 and paid a deposit of £1650 - I have sent numerous emails asking for refund and no one has contacted me. I wouldn’t touch this company with a barge pole - sofas are very comfortable but my trust in them has gone…..as well as my hard earned money.

The team at Maker&Son were great and I am so happy with my new Italian linen covers for my large sofa. The material is really high quality so soft and hardly creases at all. So impressed with this linen. I would highly recommend it.
Thank you everyone.

We purchased a sofa and chair, before the issues that others have experienced. The service and quality of the Maker&Son that we knew was great. Last month we wanted to add a footstool and another sofa and chair but having read recent reviews were very cautious. By chance we found a local store that has a significant amount of Song and Marnie models that are unfulfilled orders from liquidated stock. We were able to see and try the exact furniture we wanted and it was delivered next day. It was the perfect solution for us and would highly recommend Home of the Sofa in Stratford upon Avon.

I am very happy with the luxury headboard I purchased. It is beautifully upholstered in Italian linen and the padded cushions attached making lying in bed reading a book an utter delight. I had to wait quite awhile to get this item; The Hastings Sofa Company took over, after Maker&Son was liquidated and they had a backlog.

We ordered our sofa and footstool on 17th May 2023 and it was delivered yesterday (2nd November) by Terry and Drew from Hastings Sofa Co. who have taken over Maker & Sons following their liquidation. They are working extremely hard to fulfil all their current and past orders and determined to restore confidence in the company. We are extremely pleased with our very comfortable sofa and footstool, which are made to the highest standards. Terry and Drew were very professional and polite throughout the delivery, and Sophie and Nikita were always very helpful on the telephone and kept us up to date with delivery times. Very pleased with the whole experience.

We placed our order with the original Maker and Son team in Oct 2022, at that time they gave no indication they were in deep trouble. Around Christmas time we tried to contact them but with no success. We then received an email from Hastings Sofa Company Ltd advising us they had taken over the firm. A huge task for them! However, Sophie and the team have always been extremely polite and patient with us in a time when it must have been very hard. We now have our corner unit and armchair in the Song and we’re extremely pleased with it. The standard of work is the same. Such a relief that we eventually have the furniture, thank you Hasting sofa company

After a visit from their chic Mercedes mobile showroom, I ordered a sofa, paid close to $4k for a down payment, and then was very nearly ghosted by the company. When someone did occasionally respond to my emails (no one would ever get on the phone with me), it was a different name every time, they could not answer my questions, and I began to suspect a scam. Eventually I had to have American Express refund my deposit. A total nightmare and one of the worst retail experiences I’ve had. Beware.

Mark, Drew and Danny bent over backwards to deliver our sofas when requested. They were so so helpful, kind and quick. The sofas look incredible - utterly thrilled

The new team at Maker & Son in the shape of Nikita, Mark & Will really came through for us and delivered our sofa in natural linen as promised and I have to say it is beautiful and just as I hoped. We are very pleased. Despite the long wait, the new team did their very best to allay our fears going above and beyond with video's and pics of the final product ready for shipment to Dublin.

Now, where do I start? After all the upheavals and uncertainty of the fate of my chair order with Maker & Son last year, the new owners have completely restored my faith in humankind. The diligence and conscientious care that I recently experienced was second to none. If I were the new owners of this company, I would be very proud of my team and their customer care. It cannot be easy to turnaround a soured reputation, but I feel that I was treated with the upmost respect and I received my order, which was beyond expectation. The manufacturing is perfectly crafted. Thanks for managing my expectations so considerately.

Despite reading some pretty mixed reviews, we decided to invest in a Maker & Son song sofa. As soon as we ordered fabric samples, we were pleased with the customer service. The mobile van came to visit us in Cheltenham so we could test the sofa before buying. We were told it would be 16-weeks before delivery and it ended up being around four weeks, which was a nice surprise. We love our new sofa and would recommend. It’s super comfy and looks fantastic.

The office staff and delivery men were very helpful. We are very pleased with the most comfortable sofas we have ever sat on.

Even though it took 18months and a lot of worry that I would never see my sofa( or my money!) the new Maker & Son team came through!! I had a very pleasant experience in all my recent dealings with them & all in the Hastings Sofa Company. Thanks to Nikita & Mark & also to Will for all their help in getting my fabulous sofas to me at last!! I would have no worries about dealing with this new company they are very determined to ensure that they honor the the commitments made to their customers! Well done & thanks to you all!

I bought a sofa and spare covers in January 2022. Despite multiple emails and phone calls, I *still* do not have my spare covers. Also, the cushions have developed significant lumps — I purchased the insurance which appears to have just been pure profit for the company as they won’t acknowledge me trying to have them rectified.

Genuinely the most disgusting customer service and product I’ve ever encountered. I think the company is *pure fraud* just taking heaps of money from unsuspecting people and then having no intention of supplying the goods customers have paid good money for.

Thank you to the team at Maker and Son for honouring and supplying my order after an 18 month wait.

The headboard and valance look lovely.

Good luck with the business going forward.

Nikita called several times and the delivery went exactly as planned, date and time and the old sofas removed all very efficiently.