Makro South Africa Avis 

Had an order delivered from Makro Online. There were two items in the box. The first was broken on delivery (not damaged on delivery a previously returned item that was defective) the second was incompatible with the device advertised.

The refunds were straight forward and accepted. After packing the two items back in the same box the courier collected and returned them. Shortly after the one item was rejected. I spoke to their customer care who told me it was my fault it was rejected by using an incorrect selection. I rebooked the return to have the courier come AGAIN to collect and left with nothing as there was nothing to return. The Refund was again rejected.

I have spoken to FOUR customer care agents, all of whom have ABSOLUTELY NO IDEA what they are doing.

The matter is still unresolved, I am out of pocket and they sit with the item.

They have the worst customer care that I have had the misfortune to experience.

P.S their customer agents don't want to help you, only do the bare minimum and close the tickets mid conversation. I will ensure to dissuade anyone from using their service because their advertising is false and they have no professionalism.

Should have read the reviews before buying at Makro! Terrible! Bought a bed, some items were missing - they don't want to supply the missing items, I have to return for refund! I still wanted the product, just with ALL the items I paid for! No, apparently I have to return, wait for my refund, and purchase same item AGAIN - hoping that this time all the items will be there otherwise you repeat the process until they get it right??!!! Ridiculous!!!!! #NOMOREMAKRO

I bought an Epson printer in Nov 2025. It has stopped working , I called their call centre and I was told that a return request has been logged. From the email I sent, one of the ladies called me on Friday who was polite and advised me to log a return request from the app. I tried and there was no option to do so , I then sent an email explaining that the screen is greyed out and I am unable to do so. One of customer services agent a rude one called me that I need to take it to river sands (four ways) I am far from that makro she then told me that she does not have answers not unless I have other options, I must take it to that store. She then transferred me to another line of which it rung till it got dropped. I bought the product online and it’s still under warranty, why must I go that far the reason why I bought it online was for convenience now I must take it back to a store that is 2 hours away from my place

​I am writing to express my extreme disappointment regarding a recent experience at your store on 16 July 2026.
​On 15 July, I received an SMS advertising a promotion for two bottles of Black Label and one bottle of Red Label for R799, stating the deal was valid until next month. Upon arriving at the store today, I witnessed staff removing these items from the shelves while customers, who had already been waiting for 40 minutes, were told the promotion was an error.
​It took an additional 20 minutes to escalate the matter to a staff member named Vusi. Initially, he refused to assist, citing a need to consult head office. While I appreciate that Vusi eventually honored the advertised price, the overall experience was unacceptable. To add insult to injury, we later received an SMS claiming the promotion ended yesterday, offering a mediocre "compensation" of a free 1-litre cooldrink with the purchase of a Black Label. This is an insulting gesture for the time and frustration caused by your company’s internal error.
​As a renowned retailer, your handling of this situation—from removing stock to miscommunicating via SMS—is highly unprofessional. I am deeply upset by this experience and would appreciate an explanation regarding your internal processes for handling such errors.
Brandon Paul 0659408910

Makro online doesn’t even deserve a 1 star. At this point they should allow us to select a Negative option. It’s that Bad!

They are so frustrating to deal with.
The supplier info provided is WRONG. I called the supplier they said they were getting the order from and they say it’s not them. & that they have asked Makro to remove their info off their website.
I have tried speaking to 3 of their call centre agents(Makro) and all of them don’t know what is going on.
The Makro Call Centre Agent connects me with the Courier they are using and the courier say Makro booked an international collection instead of a National one and the collection needs to be done again.
Their Call Centre say they cannot Help.

Such a WASTE of time.

I WILL NEVER buy from them again.

Waited 3weeks for a camcorder.But still not yet delivered and no update whatsoever on the item.Makro online are crooks.They have blocked product reviews on their site which shows pure dishonesty.Stay away from Makro

Lesedi at Dulux gave the best customer service. The best explanation and guidance regarding paint and the brushes to use.

MAkro online, messed up delivery dates, then contractor vehicles get stuck, and goods get chnaged from vehicle to vehicle, only to arrive damaged by my house.
now i must wait for a refund and collection, and then the price is up again.

Mornings. Went to Makro Montague Gardens, returns dept, this morning 11 Jul 2026. Wanted to return trampoline which I bought yesterday. Niklaas, a representative of the particular section was called to check item. Instead of checking the item, he wanted to know why I opened the box, and why I didn't just read what was written on the box. With A Stinking Attitude to boot. He was extremely rude and when I questioned his approach, he simply walked away. No clue what customer service means. He should not be allowed to deal with customers. Maybe he should attend some training. Regards Edward Stevens.

I ordered an tricycle online , and got the wrong item. I refunded it but what happened next i didn't expect. I called in countless times to enquire about whether I will get either the correct item or my money back. The makro call center agents especially the males I spoke to was trying to shrug off the urgency for getting the correct item or my refund. The one gentleman told me that his hands are tied and cannot do anything. The other gentleman refused to transfer me to the complaints department telling me that he is unable to transfer which is absolute nonsense since I spoke to the complaints consultant who assisted me on Monday. Only issue is I never got my follow up call to update.

The item i ordered is my son's birthday present - so If I relied on these consultants feedback my son would have no present. Which to them is fine

I really should have checked their rating.
Shame I am very disappointed and will never order anything from them again- this whole experience is off putting.

Id even encourage people to not order due to the incompetence and nonchalantness of the staff.

This is the second time I bought an item on Makro, and after paying, my order was cancelled due to no stock. Why did they accept my payment when they did not have stock in the first place? It took them more than two weeks to process my refund. This is frustrating. The first time, it was a chair for my back because I had a back problem. And having to wait that long to get my money to buy another chair elsewhere with a back problem was painful. This is ridiculous. They should remove items from the website when they do not have stock.

I am extremely disappointed with the service I have received from Makro.

I ordered a watch for my daughter's birthday because Makro promised delivery by 7 July. I trusted that delivery date and chose to order online instead of buying it in-store. Today is her birthday, and she still has no present because my order has still not been delivered.

To make matters worse, after almost a week, the parcel had not even been picked up by the courier. This is completely unacceptable. If I had known this was going to happen, I would have happily spent the extra R110 to buy the watch in-store rather than disappoint my daughter on her birthday.

A child's birthday is something you can't get back. Makro's failure to deliver on the promised date has turned what should have been a happy occasion into a stressful and upsetting experience. The lack of communication and the failure to meet the advertised delivery date are simply unacceptable.

This experience has completely destroyed my confidence in Makro's online shopping service. I expect companies to honour the delivery dates they advertise, especially when customers are buying gifts for special occasions. I sincerely hope Makro takes responsibility for this failure and improves its service so that no other family has to experience this kind of disappointment.

Their service is absolutely horrible. They deliver items separately. Then cancel the order and initiate a refund after 7 days of no update. Why approve a payment on something you don’t have??

Absolutely appalling service from Makro Online. I ordered and paid for a mirror at the end of May, with delivery promised for 6 June. It never arrived. There was no proactive communication, no explanation, and no solution offered. I have had to follow up 6–7 times, and still have no mirror and no refund.

Makro should urgently review its internal processes. If an item is not delivered, that should be handled internally between Makro, its marketplace partners, couriers, or suppliers. It should not become the customer’s responsibility to chase endlessly for an item they have already paid for.

Taking payment, failing to deliver, and then leaving the customer without a clear resolution is completely unacceptable. The service has been appalling, and based on this experience, I would not recommend Makro Online.

Total S*C*A*M - I ordered an electric chainsaw that is advertised as a 48v system with 2 x 48v lithium batteries. When I recieved the product, it is only designed to work at 20v and has a 20v charger and 20v batteries.
This goes beyond false advertising. It is a S*C*A*M

I ordered a microwave and Radisson kettle and the kettle upon opening, today is Thursday and I logged the return yesterday. The courier came around 16:00 yesterday Wednesday(17 June)the day of the said email to take back the kettle.And I have my refund today on the 18th. Its sad that people have had terrible experiences but I've been fortunate thus far. Thank you

Order and paid for a 24v battery charger they delivered a 12v charger. Help from their employees non existent end extremely unhelpful

It’s Very bad I didn’t go to work for 2 days now waiting for my Oder still I didn’t get it yet really disappointed 💔☹️

Beware of Makro online deliveries - what a joke and their customer care centre is even a bigger joke - Purchased a produt as per the ad online 50 x 125g of Holsum @ R899.00. Lo and behold - the delivery arrives with only 10 x 125g bricks. Log a mail to customer care, to say please refund me the difference as this is blatant theft - R719.00 odd rand. I then get a response - complete the "return" block and they will collect what was sent - go back and say, NO - I don't want to return it, just pay me back my money for the 40 bricks I did not receive. I have just received a call from Value Logistics to say they have been instructed to come and collect my delivery! I have never in my life encountered such inefficency in any company. I trust that someone will wake up and action my irritation/complaint.

Bought stuff online from them a few times. Brilliant service. Once had to return something, not even queried as to why I returned. Just collected. My favorite online shopping destination!