takealot.com Avis 70

Takealot is mostly awesome . Ive had some negative issues esp with call centre im last 2 yrs but they do what they say, they sort out issues and have handled all issues ive reported so far really well or made it up to me in some way. Love the platform. Delivery also is good andvpuckup po8nts near..prices at times are better than origional sellers website. Love it

“While I generally enjoy using Takealot, I recently had an experience that didn’t feel great. A payment went through using my saved card without any clear confirmation or prompt, which made me feel like I didn’t have much control over my payment method. I would really appreciate more transparency and an easy way to view or remove saved cards. Convenience is great, but clear consent and control are just as important.”

Their service does not even deserve 1 star. Lack of communication, lack of customer service, lack of everything!! They cancelled my order a day before delivery and the order was meant for my daughters birthday. Now she does not have a present!!! I have to wait 5 days for my money which they did not wait for. And this is not the 1st time. I had the same experience 2 months ago. Now I thought to give them another chance and look where it got me.... The most pathetic service ever!!!

I am extremely disappointed at the unprofessional and poor service I received at takealot.com the entire online store is advertising items they do not have the wig suppliers are unreliable even if you buy a month early it will still be a month late and get an update a couple of days prior the estimated delivery which is an inconvenience to us as customers. They lack professional communication I am extremely disappointed 😞 I bought a items on the 25th of February 2026 and only today I receive an update of cancelation which is 3 days before they have to deliver these items the date changed from the 24th of March to 15 April this is insane. It's another month of waiting they must stop advertising items that they don't have.

I have never ever had such a terrible experience with on line shopping before. THEY ARE ABSOLUTELY USELESS!! Avoid at all costs....

I would review them 0 stars. They honestly don't prioritize deliveries. It seems like they would only prioritize your delivery if you pay the monthly subscription fee. It is a south african company but the deliveries take longer to get delivered in south africa. I do not know why takelot has to be so inexperienced and have such bad customer service.

Wrong item sent. Tried to get a refund on the same card purchase was made and they can only refund back to a bank account??

The service is bad. I bought an item there and they took 2 weeks to deliver it. While waiting in limbo I tried to cancel my order but they wouldn't cancel it, instead they sent me an email stating that they'll look into the matter. Guys I just want my money back! It's beens days now and there's no follow up.
Takealot, your service is trash!

I placed an order with takealot. The incorrect product was sent and i returned it. I still want the correct product but receiving it is not an option because it is no longer on special. They refund me and if i want the product i need to pay the new price. Shameful behavior.

After the first order arrived missing components , the 2nd replacement order arriving missing to only a 3rd time order the same thing , just different version to also arrive being faulty....Then have to replace a 4th order to then go and collect a distance away from me....Definitely has me shocked at what an overall customer experiance this is...Sure right why go and reorder and continue to purchases if Im not happy with service and purchase, the thing is when the matter becomes a reason of integrity and keeping a promise as a gift I'd have hope to been able to rely on Yourselves and services as your business states ... Very disappointed with everything ....

Very unserious orders take too long to be delivered.

Don't but from this company. Low Quality. And not durable. I will never buy from takelot again. Learned my lesson

What a pathetic excuse for a company! I ordered a toy set for my daughter which arrived on 1 Dec. 2025 at my workplace. A couple of days later after opening the unit, we discovered it had a missing piece and I logged a return with the option to replace. The item was collected from my HOUSE, because at this point I was on leave. A day or two later the return was concluded and my account was CREDITED! I had to call in to rectify it and change it back to the replacement option. The replacement was in process and without my knowledge or consent, the replacement was sent out for delivery to my work address. I had to call in again to rectify the delivery address and I had to wait another 5 working days. Time passed and the replacement was out for delivery for a second time and to my surprise it was on its way to my work address AGAIN - even after confirming my home address!

Eventually on 29 Dec. 2025, I got to speak to a consultant by the name of Linda whom I thought would have been able to assist me properly. After assuring me she will send me an email to confirm that I will get my delivery within 3 days, I didn't receive anything! On 30 December I spoke to Zoey, another USELESS team leader! What an excuse for a human being!!!! Another person who promised to email me and then suddenly was on leave by 2 Jan 2025.

Now I am also being given the run around by another TEAM LEADER by the name of Tinashe! No updates on email or via calls unless I call her!

Takealot, TAKE your online store offline and give your employees better training, because they all seem extremely incompetent!!!

Takelot going very greater on dates but when it comes to delivery locations you and up using your own transport to pickup the order and when it keeps on happening a will live it.

Had to return a product on a public holiday and within an hour refunded. Excellent service.

This company cant help me just steal my money from a cloned card case someone stole my bank info and stole money from me and bought from here. I try to cancel this transaction with them same day it happened and they couldn't help me i spoke with 5 different people all cant stop it and let the criminal get away with it.

Pathetic delivery service, drivers don't even bother coming to your house anymore.. Just use the excuse "we tried calling" and we know damn well they havent called ahead or anything.. Liars

I trusted takealot for many years but now I am deciding to find other online shops takealot just play
around I paid extra for next day delivery then they just keep me on a line that day still didn't receive my order I would 100% not recommend takealot

I'm very impressed with Takealot and how quickly my items arrived. Great job!

I had a return unit, while the driver was waiting for me by the security gate at my work place a coloured guy came through and swearing at the courier guy calling him with names simply because he was complaining about how the driver parked the car, very worse part of it the guy took the pictures of the courier guy and his car threatening him that he will ensure that he launch a complaint against the guy to his work place, while the innocent courier guy was trying to humble himself and explain the situation..super worried about how the courier guy is doing his name is Victor Malimke from Take a lot cape town, kindness the best we can do as South Africans despite our Job title please