Malmaison Hotels Avis 

We arrived at 1100 to ask if we could leave our bags before check-in. There was another guest there so to be discreet we sat away from them. The check out for this person took about half an hour. After they left other customers had arrived and all of them were seen before us. Only one person on reception and she managed not to see us for almost an hour.

Stay is always fine - not exceptional but breakfast always good

We attended the ‘Day of the Dead Tasting Experience’ at Malmaison Reading.
The tequila cocktails were excellent, James the bartender did a brilliant job and accommodated a member of our party who doesn’t drink with non-alcoholic versions.

I booked an event to be held at Malmaison Liverpool via Eventbrite

It was a Charlotte Tilbury masterclass to be held on Sunday at 12.00 noon. Included afternoon tea

3 tickets were booked and I received confirmation on Thursday

On Saturday evening I received an email to say our tickets had been cancelled. The email was received from Malmaison events. No apology Blamed Eventbrite for selling tickets when the event was already sold out

What if i hadn’t checked my email and arrived at the hotel ?

We had arranged a day in Liverpool which was ruined

At the least I would expect a voucher from Malmaison off another event or the offer of money off Afternoon tea at the Hotel

I would avoid this chain of hotels now

I book rooms at Manchester Piccadilly and Belfast periodically for colleagues. The rooms are nice, the hotels are friendly and welcoming and the breakfasts are first class.

Also, a special shout out to Bruno in Customer Service who helped me with a booking when I was stressed and confused. Massively appreciate his help

Malmaison Brighton could not have been more wonderful. I arrived stressed and last minute during house renovations, a real mess and they were utterly amazing. They daily gave me great rates. The rooms were consistently clean and well stocked, and all of the staff were kind and helpful, during what has been a really stressful time.
Thank you hotel Malmaison

We had a lovely time in York - I would definately recommend Mal Maison York - its in a great location and the room was lovely and clean with Air con which is important in the summer. We had dinner in the evening and breakfast in the morning it was good quality and all staff in the hotel were happy to help with any questions we had and their service was great. We will come back again.

What a fabulous experience! From the moment we checked in with the lovely lady at reception, every member of staff we encountered was delightful. Special thanks to Callum who really went the extra mile to make our stay so lovely. Our room was beautiful and the hotel totally unique. Breakfast was yummy and plentiful too. Would highly recommend.

Malmaison Birmingham wonderfully exceeded all my expectations, with a fantastic overnight stay for work recently.
My standard room was upgraded to a junior club suite (think that’s what it was called). I had three large rooms at my disposal including a handy study, huge social space and generously sized bedroom and bathroom.
The products were especially pleasing too and smelt divine.
I liked all the little touches, the coffee machine, quality of teas, coffee, hot chocolate, biscuits alongside a well stocked paying bar.
In all, a wonderful short stay in a good location. It will become my go-to place for time on site in Birmingham.

Malmaison Aberdeen
We were out celebrating with my friends for a birthday we sat outside staff were attentive. Maybe a little too attentive for my liking. Our group were a group of young women. Our waiter who was charming and lovely and and obviously was great at his job. Became a little too familiar and maybe just stepped over the line a little.
But the food was amazing, we had some of the small plates and all delicious.

Aberdeen Hotel experience on non business related trip was extremely poor, so much so that I shortened my stay from 3 nights to 1. Room was satisfactory but staff were poor with the exception of the night porter. Manageress repeatedly referred to me as ‘dear’ and had a poor attitude. This same attitude was demonstrated by other reception staff and the Breakfast Manager provided no level of service and when I complained simply smiled as if it didn’t matter. The overall experience showed that the staff believed that it was acceptable to provide poor service because residents are staying due to business and are willing to accept less than average standards because they are not paying for it. This was my first and last stay at a Malmaison hotel. I stayed on the weekend of the digital outages in Spain and wanted to pay for some elements of my stay with cash but was told that the hotel didn’t allow cash in any way. Furthermore, I was expected to pay a lump sum up front to put towards any ‘extras’. When I refused, I was charged for my entire stay in advance. In my world, I pay for goods and services once I have experienced them and not in advance when I don’t know what I am paying for. Non residents are also not entitled to pay with cash. A flawed and fragile business model in this world of over reliance on technology. Never again.

Christmas 2023 - worse Christmas ever... reception staff were extremely rude when they tried to charge me twice for Xmas day lunch plus some other unwarranted charges. Manager was unapologetic when he realised their mistake. Xmas day lunch was extremely poor...I had one carrot as a veg portion. And had a very upset stomach afterwards. Christmas Eve one of my party was taken ill after eating in their restaurant. I just hope they have changed their staff members since then...no one should be treated so disgracefully !

Went to York hotel, we took our friends that was visiting from Essex to see the roof top bar.
Asked for a rooftop table for drinks and the guy who was taking the booking said we needed to make a reservation (very blunt & rude) we went to look outside and there was loads of empty tables, we asked again and told him there was plenty of space again he bluntly replied NO as we had to make a reservation.
Was shown inside as far away from the outside possible sat next to the bar, told only waitress service, waited 15 mins to be served, asked for 4 drinks and waited another 15 mins for them to be delivered. we paid £32 with an additional service of £3.20 and we was sat next to the bar !!!
Rude staff and will not be visiting again

Just a lovely stay, very comfortable and the staff were wonderful

Excellent staff, comfortable environment and top quality food. The best we've had in Brlfadt for some time. I highly recommend Malmaison Belfast and will be back soon.

My wife got food poisoning from her breakfast. She had the eggs benedict with bacon. 10 minutes later before we had a chance to check out she felt the full impact of the food poisoning and couldn't attend her spa treatments. The waiter who took our order for our breakfast was inept and tried to sit us at a table which was uncomfortably close to another table of diners. He then didn't offer us any additional items such as toast or show us where the coffee/juice/pastries were as we hadn't stayed at this Malmaison before. He didn't even ask what type of eggs I wanted with my breakfast until I glanced up from the menu because he just stood there staring at me. The receptionist didn't order our taxi for dinner the night before as when I enquired about the taxi being late the receptionist at the time said it hadn't been booked. If my wife hadnt had food poisoning I probably wouldn't have mentioned the other things and would have given a 5 star review as they are niggles but things that really should be addressed by the hotel management.

Malmaison York.
Room was cold, turned thermostat to 22C and went for a walk around York, still freezing when we came back, asked reception to sort and had a meal in the restaurant, still freezing when we returned. Finally, at 9pm after another complaint to reception we got some heat.
Except we could not adjust the heat from our room thermostat and at 3am we could not sleep as the room was stifling and far too hot. I think the room controller had been over ridden to try and get us some heating.
A bad night’s sleep spoiled the whole visit, just not good enough.

Very warm Welcome, accommodating personal preferences, exquisite afternoon tea, Very friendly staff, very clean loos, although decor in restaurant was not to my taste.

Malmaison Glasgow : lady on reception , Claire , was amazing and made us feel very welcome , gorgeous room and ate at the restaurant and really looked after there too for my special birthday. Can’t recommend enough ! Brilliant hotel !

I stayed at Malmaison Glasgow and the reception staff were SO lovely. They were friendly without being weird, helpful, charmingly overlooking me being an idiot about leaving stuff in my room - honestly some of the most natural and delightful service I have had in ages.