Manicci Luxury Auto Styling Avis 173

On the 23rd of December, 2023 I placed an order for 2 sets of car mats (#45326) Fronts only for a Ford Focus at $365 and a full set for a BMW at $526. On the 30th of December I was emailed by Hardeep Gill the sales manager to clarify one of the models of my cars asking for some photos which I provided. On the 3rd of Janurary I received and email saying that my order was complete and included one tracking number. One package was delivered late Janurary and it only contained the front mats for the Ford Focus. I emailed Hardeep Gill on 25th Janurary asking for more information about the rest of my order and did not get a reply. I emailed again on 27th of Jan and 2nd of February to the email on their website and still have not gotten a reply. They will not answer the live chat line on their website, they will not answer their Text only line, they won't answer the multiple phone calls I have made. This "buisness" has cost me almost $500 dollars and apparently don't care about it. I wish I had seen the more recent feedback of this company over that last year as they seem to just be taking orders and not delivering. At this point they still won't return any correspondence. I implore any potential customers to avoid this company

#UPDATE##
I finally received a reply from Manicci a month later, after contacting Better Business Bureau for them to mediate, and the first thing they tell me is that my order was delivered according to their records. When I replied that no my order was only half delivered, they came back a day later saying that my other set for my BMW was back order and was now being delivered. No apologies, no, sorry we forgot half your order, the rest of it is on its way. In fact they tried to bribe me with a lifetime discount if I took this review down. So no I don't want a discount, and I'm leaving this up for other people to make up their own minds

##UPDATE TO REPLY###
No, we have not spoken via phone. I have all the email correspondence between us backing my post, you're hardly the ones to be accusing others of not being honest, don't try to gaslight your way out of this

Great customer service and quick responding

Ordered my matts 40 days ago today. Still have not received them. Placed a stop payment on my credit card. I tried to leave a negative review on their website but you have to log into your account to post a review, guess what there is no way to create a login!!! This company is a scam and I plan to report them to the BBB. I wish there was an American company that produced matts like this.

They look and fit great. the material is weak, bought mine November 2022 and now September 2023 the already have wear holes. Not worth buying every year to me.

Car mats looked amazing on arrival and was very happy with product. After 11 months the drivers side mat started to come apart. I emailed Manicci on the 28th of June about this issue and initially received good response times asking for more information which was promptly provided. However the responses then dwindled. As of today (7th of September) they have now apologised and said that they were having issues with new staff and the management of these complaints have now shifted to a new member of staff who has told me I will have replacement mats. The new management have been very forthcoming so far. Based on the new complaints managers attitude I have changed my review from a 1 star to a 4. They have restored enough faith in the company for me to manicci again in the future for car mats.

I was apprehensive about ordering floor mats again after ordering and receiving “ luxury custom mats” from Carmatscustoms.com that were poor quality and damaged, but I really wanted beautiful mats to protect my white carpet. I contacted Manicci via text and they actually also called me to discuss my particular needs. My vehicle has fully reclining back seats and floor air vents which can make fitting difficult. I wanted to be certain Manicci could make mats that fit well and were high quality. I’m very particular about my beautiful car. After sending photos of the interior of my vehicle, they assured me I would be happy, so I ordered the premium mats. I waited excitedly for about six weeks until they arrived. I had to be patient because they made them specifically for my vehicle then shipped them from outside the U.S. I installed the mats and waited a few days to absorb the new look. I am now loving the mats! They are of very nice quality and fit close to perfectly. I’m not sure they could fit better unless made by hand. For the price, I believe they are exceptional and add beauty to my vehicle. I recommend Manicci for your floor mat needs.

Very reliable company. The product itself looks very nice; it is carefully made and fits perfectly. But more important than the product is that they are responsive. I received my mats damaged in the custom. I shared the pictures of the damage and the manager nicely replaced them. Highly recommended.

Wonderful product line. Vast variety of choices with excellent quality, fit and finish. It was so nice, I ordered Twice!

UPDATE - 8/16/23; They reach out to me via phone call and explain the reason for the delayed response, I took it for a good honest reason. They have sent me new mats for the back seats, I have already received then and they fit. and replaced the one for the driver's side.

NOW these mats are worth every penny, good materials and they will elevate your car's appearance.

6/4/23; The ones for the back seat do not fit at all. They do not answer to claims with problems, just ignore. and the one on the driver side is already tearing with less than 6 months of use.

Don't buy!!!! Terrible customer service. Product is alright, but not worth it if it does not fit.

I've had these mats a few weeks now and I can say that they have exceeded my expectations. The fit of each of the mats in my car is amazing and they really do have a custom and high end look and feel. The leather diamond pattern of the mats has stepped up the luxury feel of my car. The quality of the materials seems really good and I think they will last a long time. Very pleased with my purchase overall! Manicci customer service is great as well and they were able to help me out with some issues with my initial order. I highly recommend these mats if you're looking for something high end and are willing to pay a bit more for really good quality.

Fantastic product, I got regular email updates and for my mats fast. They fit really well and are of a high quality. They transform my vehicle

Useless customer service after sales and useless product don’t waste your money

Ordered my carpets over a month ago paid for a priority shipping thinking it will be quick. No follow up that the product will be late or anything like that: send this this text;
Hi, 
I paid for the priority/rush shipping and it’s been way over 20 days. In fact it’s almost been a month since I orders. I still haven’t received my order. 
The reason why I ordered from you guys is because I thought it will be quick and you are located in Canada.
My tracking order Is hardly moving at all.
I’ve sent an email and no response
They eventually responded to me that they will refund me half of the priority shipping.
So response was:
It’s been over a month now, how is partial refund fair for the express shipping fee?
This is just bad customer service in my opinion.
I have ordered something’s similar from China for my daughter’ car mid February didn’t took a month to get here.
What I really want is to cancel the whole order in all honestly.

I’m going to recommend this company to everyone I know! These floor mats are gorgeous, I love them so much & easy to install❤️ shipping took 2 months, but totally worth the wait! Customer service was top notch as well!👌🏼

The floor mats are amazing. These are definitely the best fitting luxury floor mats that I have used. In addition the quality is superior. The trunk mat was a great option that transforms the whole car into a modern luxury ride. I will definitely recommend them.

Their mats are really good quality I’ve had them on all my cars and they’ve never failed. Always a good fit but they do take a really long time to ship so I recommend getting express shipping if in America.

Quality and delivered in a timely manner.

Amazing quality and so easy to install. Customer service was also superb!!

Mats are absolutely incredible. Even though shipping was long, the customer service from time of ordering to delivery was great. The quality and precision to detail is amazing. Everyone who sees them is amazed as well, got 2 friends about to get their own. It doesn’t matter what you drive, these mats will elevate your car…buy them now!

Amazing company amazing products. I've purchased them three times. They look absolutely amazing. Yes there are cheaper knockoffs on Amazon but you pay for what you get these are top notch quality mats and they hold up. Look at the reviews on Amazon they're cheap for a reason they break down. Amazing company and customer service is absolutely amazing