Mapleshelf Avis 

This is my second review of this appalling company. I have tried to get my money back which they say they cannot do .. their whole advertising is a scam, free shipping but as they only sell e books, which is not made clear, they cannot do refunds. DO NOT EVEN THINK OF BUYING ANYTHING OFF THIS COMPANY IS MY ADVICE TO ANYONE CONSIDERING IT. I wouldn’t have given them one star but no choice

I too have just been conned ! I ordered a hardcover of a book and received a download . I sent an email disputing this and got an auto reply not with my name in , saying I’d ordered an e book !

I’ve regulated a chargeback with my bank . Avoid this company . Wish I’d read these reviews before I used this website !!!

Don’t use this company they are SCAMMERS.
I ordered two hardback copies of Clean Magic by Nancy Birtwhistle, instead of which I received a digital download link.
I have contacted the company firstly using the online contact form and then twice by email requesting a refund as I had not received the goods I ordered and paid for. To date I haven’t received any response or refund.
I am now in the process of reporting them to all relevant authorities for fraud and to my credit card company.
I usually check reviews of companies before I buy - angry with myself that on this one occasion I didn’t. Lesson learned!

Pretend to be selling books - it's only when you receive order confirmation they mention Ebook. I contacted them immediately as I've never purchased an ebook with a screen shot of my order showing a book with free p&p.
Reply was - you ordered ebook - no refunds.
Like others would have given a Zero

I would give this company zero stars if I could. It’s definitely a SCAM. I have reported Mapleshelf to the Government agency, Report Fraud.
I ordered a book. The money was taken from my bank account straightaway. I haven’t received either email acknowledgement nor invoice. I tried phoning. Answerphone reply telling me I can only contact the company either by email or their contact form. I’ve done both. I’ve requested a refund.
The payment I made was to a company called Fanytolo. Their website is the same as Mapleshelf’s. The contact number has a Poland area code and the address given is in Poland. Very dodgy.

DO NOT BUY FROM THIS WEBSITE
It's a scam. They sell "hardcover" books and then send you the download link for a PDF file, impossible to read on any device. Not even sure if the PDF is a licenced product as it's not an ebook format. I will report it as a scam to my credit card company.

All the one star reviews are accurate. This company has designed its website to give customers the impression they are buying a hard back book. They then send a link for an ebook and refuse to engage when this is disputed. DO NOT BUY FROM MAPLESHELF.

Scammers! Ordered a hard copy of The Correspondent by Virginia Evans but was sent a download link. Sent a screenshot showing I’d ordered a paper copy but was told I hadn’t and to use the download link. Eventually got a refund by saying I’d report them which I’ve now done to Trading Standards. Would like to be able to give no stars.
Fiona

After sending a complaint by email saying I requested a refund otherwise I would ask visa for a chargeback I have received a refund.

Not worth any stars. Ordered a hardback book. Never received any confirmation despite payment being taken. They responded to my second email and said I had ordered an ebook and they would not refund and have not responded to my return email. Still not received any receipt for my payment. Now reported through my Credit Card Company

Complete scam. Ordered a hardback book. Was sent an ebook. I emailed them to challenge this and they replied that refunds were not available. Have since emailed them a number of times and have had no response. Will try and get a refund via my bank. DO NOT USE.

Ordered a fiction book from mapleshelf on 4th April for my bookclub, haven't used them before. I order from various websites and always check it's a paper copy, not a digital copy.
So far it has not turned up.

SCAMMERS! SCAMMERS! SCAMMERS!
So unlike me not to search reviews when I order from a new supplier but I concur with all the other reviews here. Ordered a hardback, when I didn't receive it, I emailed and was told I'd ordered an eBook. I will report their scam to my credit card company and to anyone else who'll listen! Hope you're here reading this BEFORE you order. If not, I'm sorry you got scammed too but together we can shut this down if we all keep reporting them. 💪🏻

Hi Everyone, please do not buy anything from this company. Unfortunately l did not read reviews as a book is a book. I too have been scamed. The payment does not go to Mapleshelf it is payable to Fanytolo and sent to Poland. Please whatever payment method you used l used visa report it to them and if they get too many complaints they withdraw their licence. Please share.

Jean

Like other people, I ordered on the Mapleshelf website for a book and was sent a digital download. Not what was advertised!
I have since contacted without a reply or refund.
This is surely a scam. Buyer Beware!!

Ordered my book on 24th March. Have received no information since. Money was taken from my account on that day. Scam

Do not be tempted by the 'sale' prices for books! Same issue as other reviews! I went to Mapleshelf as I did a search for Nancy Birtwistle's latest Clean Green book. Saw it was ½price for a new hardcover book, so thought fab, I'll get it. Filled in all info, incl credit card details etc. Checked all info was correct as well as hardcover not download.
I promptly received an email with download link. Don't click on that, goodness only knows where that'll take you! I then thought something isn't quite right & remember that I hadn't done a Trust Pilot check as I ALWAYS do when I'm buying from a company I've not used before. How I wish I had!
So I emailed back straight away & asked them cancel my order immediately, and said I'd be getting in touch with my bank & also looking at reporting them to Trading Standards. Credit card cancelled & I will contact Trading Standards and message Nancy Birtwistle on her Instagram page to let her know.
Avoid this company at all costs!!

I didn’t want to leave one star as it wouldn’t let me proceed.
I ordered a hardback book on the 31/3/26 and it said hardback book or digital I ordered the book and got digital, it very misleading and I now have something I don’t want.
Don’t Don’t order from this company.
I wish I had seen the reviews first I would never have ordered it, very angry and disappointed

I ordered a paperback copy from them and received a digital download! I emailed explaining that I had selected the paperback format not the digital one. Received a prompt reply telling me to ooen the digital download link. I then read the reviews all of which have the same complaint. I have requested a refund as the goods are not as described and will pursue them until I get it! Do not buy from this business.

How I wish I had read the reviews. Very easy to order , chose paperback option, paid but then didn't receive a receipt. After a week chased and told I ordered e book, I had checked and hadn't. Refused refund , claiming back through credit card