Had an issue with my order and Marbell were very quick to resolve fairly. Price wise, they aren't the cheapest but there are so many companies who really couldn't give two s**ts about you once t... Voir plus
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★★★★★ Absolutely fantastic experience from start to finish. Great communication throughout, excellent products and incredibly fast postage. Everything was packaged securely and arrived exactly as e... Voir plus
Top class company that supports collectors. They do their best to combat scalpers and bots while aiming to get product into the real Pokemon fans 10/10 would recommend!
Ah, you guys are absolutely awesome! After starting Riftbound and spending hours upon hours and days upon days searching for even a single pack ( because of ridiculous scalpers) I decided to o... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are passionate about Pokémon, browse our range of English and Japanese products, ranging from Sealed Boosters Boxes, Booster Packs, Collection Boxes and more!
Coordonnées de contact
Royaume-Uni
- marbelltcg.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Have ordered a few times from different…
Have ordered a few times from different mega evolution sets, and have been delivered with updates throughout. The items have been well packaged and arrived in really good condition.
Commander decks
Ordered items, about a week later I messaged asked for an update as mo delivery update was given. Received an email saying that the order was on back order and waiting for the arrival of the items to store, which it didn't say anywhere eom the website which was a little frustrating.
About a month later the order was shipped and arrived fast and efficient.
I pre ordered the new palworld cards great service
I pre ordered the new palworld cards. They came on day of release. No issues.
Great service
Fast efficient and no issues
Fast efficient and no issues. Packaging was un-damaged and un-tampered. So all good.
Fantastic stock and great customer…
Fantastic stock and great customer service! Would highly recommend Marbell!
Premium Customer Service
Ive never left a Trust Pilot review before but this well deserves to be my first. I've ordered from Marbell TCG a couple of times now, and every experience has been excellent. But my most recent order really showed why their customer service is just top notch.
I requested a pristine ETB, and they kindly made a note on my account to hand-select the best one available before shipping. Unfortunately, the shrink wrap was damaged during transit. When I contacted them about it, I received the kind of customer service that I saw people talk about in the reviews.
The conversation felt genuinely personal. I wasn't talking to a scripted customer service agent giving formal, copy-and-paste responses, I was talking to someone who genuinely cared about making things right. They managed to be both friendly and professional throughout the entire process.
Without any hassle, they offered me the choice of a full refund or compensation that was more than fair. I also suggested that they consider upgrading the style of shipping boxes they use to help prevent similar issues in the future. To my surprise, they replied to let me know they had already gone ahead and placed an order for improved packaging.
That level of customer care and willingness to listen to feedback is incredibly rare. On top of that, every product I've bought from them has been competitively priced, always below market value.
When you combine great prices with genuinely outstanding customer service, it's easy to see the presence of the overwhelming positive feedback here. They've earned a customer for life, and whenever I'm looking for any specific TCG products I'd always see if they have it first before looking anywhere else.
Best place to shop for any TcG
Best place to shop for any TcG ! They handle everything with care and I don’t know what it is but they have the best pulls so far!
Amazing service !!
Amazing service , rapid delivery boxes came sealed and in perfect condition. Definitely will be buying more from here!
Riftbound Spiritforged Booster Box Factory Sealed
Ah, you guys are absolutely awesome!
After starting Riftbound and spending hours upon hours and days upon days searching for even a single pack ( because of ridiculous scalpers) I decided to order a box as it wa so hard to even find a pack where I live. The box came factory sealed and in perfect condition but also boxed very very well!
Also very fast and efficient delivery!
Brilliant Shop and will be buying again next month!
Prompt replies and delivery
I pre ordered a Riftbound booster box and i overlooked the delivery as I was still on holiday. The team got back to me very quickly and we arranged for it to be delivered to an alternate address. It came exactly when they said it would and it was in great condition. First time buying from Marbella and it was a great experience. Thanks guys 🙏
Great value and reliable
Great value and reliable. My purchase was delayed coming from the supplier, but Marbell handled it really well. They're communicative and an excellent seller.
Very fast shipping and superb customer…
Very fast shipping and superb customer service. These guys are legit
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