The credit card is great and the rewards are solid. Using the app can be a headache, though. It's not very intuitive, and sometimes it takes longer to load than expected. Just wish it was easier to ma... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Marbles has been the easiest card and app I’ve ever used. The app is uncomplicated which makes it so nice to use. The best thing about Marbles is they communicate in simple language alerting you in go... Voir plus
My application on Credit Karma who i use to check my credit file only took two minutes to be approved. So easy. I got an instant decision and a healthy credit limit that would meet my needs and help... Voir plus
L'entreprise a répondu
The application process via Credit Karma was a total breeze, very clear explanations from start to finish. Opening of the account was easy and hassle free. Great helpful tips from opening the account.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Designed to help you build confidence and feel in control of your finances, marbles is a credit card for people who want a clear and manageable way to keep track of their account and develop responsible credit habits over time. It fits around your life and gives you the tools you need to understand your spending. It also helps you manage repayments and keep track of your balance easily. With support available at every step, you can stay in charge of your account and manage your credit with confidence. Representative 39.9% APR (variable). NewDay LTD. Subject to status. 18+. UK only. T&C’s apply. Credit limits and score could increase with responsible account management.
Coordonnées de contact
marbles Customer Services PO Box 136, S98 1HB, Sheffield , Royaume-Uni
- 0333 220 2692
- marbles.com
4,7
Excellent
9 k avis
Demande des avis aux clients
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Les gens ont aussi consulté
Outstanding service from two exceptional ladies – 10/10
Outstanding service from two exceptional ladies – 10/10
I wanted to take the time to recognise two exceptional ladies I spoke with today: Karen from the Collections Team in Essex and Martin, a lady in the Customer Care Team based in Leeds.
I am currently dealing with some financial and debt-management difficulties, which can naturally be a stressful and uncomfortable situation. Karen was incredibly kind, patient and understanding. She listened without judgement, treated me with genuine respect and made sure I was connected with the right team for further support.
I then spoke with Martin in Leeds, and she was equally outstanding. Martin was warm, compassionate, professional and genuinely supportive throughout our conversation.
What impressed me most about both ladies was the humanity they showed. At no point did either of them make me feel judged or treated simply as an account or a debt. They made me feel listened to, respected and supported at a time when that really mattered.
Karen and Martin are both a genuine credit to the company, particularly in the way they support customers experiencing financial difficulties.
An absolute 10/10 for both ladies. Thank you, Karen and Martin, for your kindness, compassion and exceptional service.
25 septembre 2026
Avis spontané
Réponse de marbles
Hi Paul,
We do aim to provide a high level of customer service, so it's great to see you received this when contacting us. Thank you for sharing your experience and for taking the time to leave such a lovely review! 😊
Thanks,
Andy
Réponse de marbles
Hello Jason,
Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊
Best,
Rob
Réponse de marbles
Hello,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊
Thanks,
Rob
Am happy with the service am getting…
Am happy with the service am getting and I find it very helpful.
17 septembre 2026
Réponse de marbles
Hi Sulayman,
Thank you for choosing us as your card provider - and for leaving us a positive review!
Best,
Rob
Réponse de marbles
Hello Keith,
Thank you for taking the time to leave us a positive review!
Best,
Rob
Call few times because my card has been…
Call few times because my card has been lost...the customer service was very helpful and clearly taking
13 septembre 2026
Réponse de marbles
We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊
Kind Regards,
Michelle
Marbles just makes the whole experience…
Marbles just makes the whole experience comfortable when using a credit facility, like all of us looking for financial back up, especially in this current climate, I feel Marbles has my back.
15 septembre 2026
Réponse de marbles
Hi Kevin,
Thanks for leaving a review. It's great to hear that you've had a wonderful experience with us 😊
Kind Regards,
Michelle
I have good experience with Marbles
22 septembre 2026
Avis spontané
Réponse de marbles
Hi Fatima,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 We hope you continue to enjoy our services.
Thanks,
Vicky
Everything is good and easy to use the…
Everything is good and easy to use the only negative is you can't pay off when you spend immediately
15 septembre 2026
Réponse de marbles
Hi Paul,
Thank you for your positive review and your feedback. We're always working to improve and develop our services and customer experience is at the heart of this. 😊
Thanks,
Andy
Réponse de marbles
Hi Singh,
Thank you for your positive review and 5-star rating! 😊
Thanks,
Andy
Réponse de marbles
Hi Kevin,
Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy - this is just what we aim for 😊
Thanks,
Andy
Réponse de marbles
Hi Colin,
Thank you for choosing us as your card provider - and for leaving us a positive review! 😊
Thanks,
Andy
Customer is not king!
Very difficult to actually get a ‘real’ person to speak to. Customer service not helpful or reassuring at all. Doesn’t feel like a company that values the customers… all managers money no care!
21 septembre 2026
Avis spontané
Réponse de marbles
Hi Sharon,
Thank you for taking the time to leave us your feedback. I'm sorry that you've not had the best experience with us. I can assure you that we're a company that prides ourselves on a high level of professional service, and apologise that this hasn’t been your experience on this occasion. Please be assured that this feedback will be passed on to the relevant team for further review.
Thanks,
Andy
Cashback…
Marbles keep me up to date on what I have spent and my cash back. I just use my card for my weekly shop and the cashback soon mounts up.
21 juin 2026
Réponse de marbles
Hi Mrs Scrimshaw,
Thanks for sharing your experience. We're delighted to hear that you're satisfied with your Marbles account.
Best,
Stephanie.
Excellent service
14 septembre 2026
Réponse de marbles
Hello Habib,
Thank you for taking the time to leave us a positive review!
Best,
Rob
My experience with Marbles Credit Card
I have been using the marbles card for some years now. I’ve found the app great to use. The customer service is spot on. The agents are Understating and experienced with resolving my queries. I would recommend marbles credit card to my family & friends. Thank you for an excellent service.
21 septembre 2026
Avis spontané
Réponse de marbles
Hi Patricia,
Thank you for taking the time to leave us a lovely review, we appreciate it! We are delighted to hear that you've had a good experience and that you’re enjoying our app and the features 😊
Thanks,
Rob
Hopeless.
New card activated. Updated on Amazon. Card declined time and time again. Issue not resolved by you. Really angry. Just blamed Amazon. Removed card and put in again. Same problem. Told by Marbles to do it again. Did this and same issue. Very, very disappointing that Marbles couldn't suggest hiw to resolve. Chatbot was useless. Said card needed to be activated but it was as tried to reactivate and was told I had no new card to activate. Spent good couple of hours getting nowhere!! Need to be able to speak to assistants on phone so need longer hours on phone lines such as 8am to 8pm.
20 septembre 2026
Avis spontané
Réponse de marbles
Hello,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 220 2692 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Kind Regards,
Rob
Réponse de marbles
Hello Tony,
Thank you for your 5-star review!
Best,
Rob
Very Reliable would recommend Marbles…
Very Reliable would recommend Marbles to use
14 septembre 2026
Réponse de marbles
Hi,
Thank you for taking the time to leave us a positive review!
Best,
Rob
Easy application
So far all good. Already had increase after about 6 weeks. App is very easy to use. Applying was straightforward.
13 septembre 2026
Réponse de marbles
Hi Tina,
Thanks for sharing your experience. We're delighted to hear that you're satisfied with your Marbles account.
Best,
Stephanie.
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