Marston's Avis 346

Food is delicious, staff at Scarborough Tunny Catch are superbly professional and extremely friendly. Highly recommended a mid-week lunch

Walking past the Railway Inn in Swadlincote this evening and got assaulted by customers of the pub. We had previously just left another Martons pub the Foresters who have 2 security guards to ensure customer safety. Whilst walking past the Railway Inn we were assaulted by customers who found it funny to beat up passing pedestrians. When we tried to request help from the landlady we were told to get the F out. Charming public relations. This place has become a dive that has evidently become a private club for riff raff to frequent.

I worked for Marstons last year and was treated so poorly. I was shocked at the state of the kitchen and the amount of microwaves in there. 8 in total, everything is defrosted and cooked in microwave. Team were lovely, the company were awful. You’re a number and they want the money. It’s a shame as the pubs they own near me are ideal for a family meal. But definitely not ideal for anyone and would never recommend

No draft beer. Limited lager. Most of the menu unavailable. No even any chips or burger buns!
Food cold. Pub cold.

They advertise children can eat for a £1 with full paying adults. We went for a family birthday and were told despite it being half term when the offer was available and on the website and on a billboard outside of their pub the White Post in Nottinghamshire that they wouldn’t honour it. Entrapment and very dodgy

Recently visited The Star at Sidcup Place and was presently surprised. Tucked at the side of The Green it has a lovely warm feeling and the food was lovely - the menu was substantial as well as the portions. So good in fact went back and sampled the Sunday Roast!! HANDSOM although very busy the service and staff was quick and extremely friendly. When entering asked if any of our group had any food allergies.

Just been to the Ebdon Arms in Wick st Lawrence… wsm with the family I must say it was absolutely spot on… fully recommend the fish and chips best fish and chips I’ve had in a long time….. full credit to the Chef…..we will be back x

Horrendous is a slight way to describe the treatment I and other colleagues endured at the THREE LIGHTS in Fleetwood.

For starters, I did not get paid. Nic would ask me consistently to go to the shop for kitchen supplies before work- which would take an extra 10-15 minutes before work. Overtime this adds up and she did not pay me for this time!! I have text proof of being asked to go to Asda.

Ontop of this, I was offered supervisor role and within the first 10 days Nic left me on my own to close the entire pub by myself! I was still front of house staff, getting paid £3 less an hour than the supervisor wage, and I didn’t have any keys/ codes to close the tills or lock the doors. Other managers and head chef from the Bellflower pub were there to witness Nic going for a NAP! Upstairs whilst I sat by myself for hours.

The supervisor course was booked on my day off- despite it being a 12/13 hour day getting to & from Wolverhampton. And I was also not told that being a Supervisor would tie me to Marstons for a year. I was going to University which Nic knew about, but she doesn’t care enough about her staff to bother telling me this information.

Nic expected me to do supervisory duties, such as close down tills and take on an authoritarian role during busy Sundays such as deal with complaints, refunds and allocate breaks for staff members. I did all of this on £7.77 an hour, which is not a supervisor wage!

Onto Nic’s treatment of other staff members. A young girl had found out devastating news about her Grandma mid-shift and was understandably upset. Nic marched over to me and said ‘Where is Smiley?’ (A derogatory nickname because my colleague was upset,) and when I explained what had happened Nic said ‘That doesn’t matter she is at work.’
Marstons, please enlighten me how working is more importance than a sudden grievance? Why would anyone want to work for someone who goes around saying such horrible things about their staff!

Furthermore, the state that Nic allows the kitchen to get into is diabolical. A dirty tissue was being cooked in a pan with other food, and was left there for at least a week! Plates under the pass are mouldy and full of food- One plate full of tomato sauce was there for a month before I left. Even after other pub managers have demoted their time to help Nic, she lets the kitchen get disgusting all over again because she has a serious lack of respect.
When food-running I saw that chopping boards and allergy requirements were not up to standard. Surfaces were not wiped down, cooked meat is being cut on red, raw meat, boards.

The rat problem in the back yard is disgusting, and they keep the kitchen doors open (which open up to the back yard,) as well as trapping rats under KITCHEN TRAYS! Leaving them there for days.

And within the entire 8 months of working there I requested 3 days off- Nic didn’t even inform me to say she denied it, instead told other members of staff.

The Three Lights is possibly the worst showcase of management in Lancashire. 10 front of house members and 7 chefs have left within the course of 7/8 months.

Do not ever work for this pub.
I must mention the managers & head chef at the Bellflower are much more respectable and friendly, they do not deserve to be tarnished with the same brush.

Bell and Bottle. Newton with Scales. Despite a shortage of staff (which is all too common nowadays) the team 23/9/23 were really top class and dealt with our group in a timely and friendly manner so I am compelled to write this!

Enjoyed the brewery tour- very insightful :)

Tunny Catch nr Scarborough. Great service from Tristan in busy weekend. Thanks Tristan, you were very accommodating of our large group.

The Plough and barleycorn Waterlooville an amazing place, very attentive friendly staff, cocktails lovely. Food brilliant, big portions made a day with friends into a great rememberable time. Thank you will be back soon!!!!!

Visited new finney gardens for years now and it’s been very up and down, recently taken over and whilst it appears better, being redecorated which is well overdue, then the landlord comes out and smokes his electric gag whilst effing to customers he knows, time to find another pub

Marston sold the Crooked House Pub to buyers that they were in dispute with over road access. They sold it for alternative use. The demise of the building was predictable. On Marston's website you can see all the pubs they own. I will be checking carefully which ones are near me and will avoid all of them.

I agree with everything that has been said about Marston's conduct regarding The Crooked House. Altough they were not directly responsible for the distruction of the pub, they sold it without any thought as to what would happen to it.
As a contributor of photos and updates for hospitality listings websites, I will not be extending any of these services, to any of Marston's pubs. Nor will I ever visit any of their establishments again. What they have done is a terrible thing, and will not be forgotten.

We recently visited The Lost Coins in Haverfordwest and again received a lovely welcome . The comfortable, spacious interior is like no other locally . We were able to choose from a varied menu and were seated at our table of choice , despite walking in without a booking. Particular thanks again to Beth who always manages to make us feel special ( however, we see her kindness with all other customers also}. Our little one was able to play in the climbing area . It was again a thoroughly enjoyable visit. Well done and thank you .

Gamston Lock stayed one night. The accomodation was clean and smart. Room very quiet even though they were busy. Staff helpful and friendly. Breakfast was excellent. The bacon and black pudding were griddle fried not the usual bulk boiled type which resulted in real flavour.

After what you’ve done we will never be drinking your beers or drink in your pubs again .

Will never go to a Marstons again after what happened to The Crooked House. You should never have sold it, this was a place of history and deserves to be cherished and built back up. Hope you are happy with yourselves, disgusting

If 0 stars was allowed it would get one, don't have a choice so have to put 1. What these fat cats have done is an abomination. You have allowed the destruction of an iconic site that was known around the world. You should be ashamed of yourselves for being part of the destruction of the crooked house